My order (#NVJWELS1205) has only reached the ‘electronic information received’ stage with CJPacket, which suggests it hasn’t yet entered the courier network. Could you please confirm: 1. Has my o... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Website was very clear and smooth. Ordering was easy. I am very new customer and have just ordered and have not yet had time for the delivery to arrive, however emails inform me that order is being... Vis mer
Selskapet har svart
Slow delivery and item sold as silver and wood fox ring reduced from £50 to £29.95. What actually arrived is nothing like the product photo. Cheap, the fox has one eye and there's no wood... Ver... Vis mer
Selskapet har svart
Nice website, easy to navigate, and amazing stylish products! You've asked for a feedback, so it'd be great if it was possible to filter by metal colour. Otherwise great, will buy again:-)
Selskapet har svart
3,1
Middels
28 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 91 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Delayed dispatch and snail-paced shipping sucks!
Lovely unique items of jewellery - but the time taken between placing an order and shipment actually being made is quite frankly not good enough in this day and age. Particularly if you’re ordering a gift for a special occasion. I’m sure most customers would prefer the option of next day or express shipping rather than having no choice but to take the free (i.e. even slower than you’d ever have imagined in your worst nightmares!) shipping. Not particularly impressed at all that a very special person’s birthday will unfortunately require the excuse ‘Sorry, I ordered it in time. It’s just this company I ordered from have zero sense of urgency.’ Avoid unless you enjoy waiting 3 weeks or so for delivery.
My order (#NVJWELS1205) has only reached the ‘electronic information received’ stage with CJPacket, which suggests it hasn’t yet entered the courier network. Could you please confirm:
1. Has my order actually been dispatched?
2. Why doesn’t your website explain items are shipped from China?
3. When do you realistically expect delivery to the UK? The website says 5-8 business days.
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Novaglowjewels
Hi Mr. Alastair, Thank you for bringing this to our attention. We’re genuinely sorry about your experience. This is not the level of service we strive to provide. Could you please share your order number with us? This will allow us to look into the issue promptly and work toward a resolution for you.
Great online information and updates
Great online information and updates
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Novaglowjewels
Hi Clive , Thank you so much for taking the time to share your kind review! We’re truly grateful for your support and are so happy to hear that you had a positive experience with us. Your feedback means a great deal to our team, and we’re excited to continue providing you with excellent service in the future. We look forward to welcoming you back again soon!
Nice website
Nice website, easy to navigate, and amazing stylish products! You've asked for a feedback, so it'd be great if it was possible to filter by metal colour. Otherwise great, will buy again:-)
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Novaglowjewels
Hi Marina, Thank you so much for your wonderful review! It truly means a lot to us to know that you had such a great experience. Your kind words and support are sincerely appreciated, and they motivate our team to keep delivering the best service possible. We’re looking forward to serving you again soon!
A lovely selection of unusual jewellery…
A lovely selection of unusual jewellery - thankyou. Your website was very easy to use Will update my feedback when I receive my order
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Novaglowjewels
Hi Mrs. Proctor, Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.