Noah Anmeldelser 

Svar fra Noah

Oppdatert: 22. des. 2022

Hi Isabella, thanks for reaching out to us. I’m sorry you didn’t have an ideal experience so far

It is true that some of our team members are already on their very well deserved holidays, but we are still here to help where we can - not just a skeleton staff 😊

I believe you reached out today for the first time at around 6pm when our team was already finishing their long shift (which started at 8am due to the volume of requests at the moment). I hope for your understanding that it might take a few hours to resolve the issue when we weren’t made aware of it earlier. (Obviously, it’s still our fault that it occurred in the first place.)

I will look into your order to see why this hasn’t arrived with our courier yet, but I completely agree that weeks delay isn’t the service level we strive for and it’s, of course, completely unacceptable.

Likely we will dispatch the order tomorrow morning with an express service. However, we cannot guarantee that it arrives before Christmas anymore. There is a good chance as you address is quite central but let me check tomorrow first thing with the warehouse and we go from there.

In addition, I will already issue a 30% refund for the inconvenience caused. If we can’t get the parcel to you in time we will increase that to 50% - does that sound alright? If you would prefer to cancel your order please reach out via email at hello@noahsbox.com and we will arrange that and issue a full refund 😊

Thanks for your understanding.

PS. I can see you had another order with Usher 3x kits that seemed to have arrived safe and sound?

Best wishes,
Moritz

Edit: Hi Isabella, thanks for the update that the parcel arrived safe and sound. As mentioned, we handed over the parcel to Evrii initially and weren’t aware that it never arrived and got lost within the Evrii network as we unfortunately can’t track every single parcel. As soon as you reached out to us we dispatched a new parcel which then arrived rather swiftly even despite the shipping chaos and the Royal Mail strikes 😊

I hope for your understanding and wish you a Merry Christmas 🎄

Thank you very much!
Moritz

Svar fra Noah

20. des. 2022

Hi Andy, thanks for reaching out to us.

Having checked your tracking number with Evrii and it seems like the was dispatched at the start of December but the parcel got damaged in Transit and Evrii asked for you to reach out to us.

I completely understand that this isn't ideal at all and we have opened a case with Evrii. Also, I have recreated this order and it will be dispatched first thing tomorrow morning on a Next Day service.

If you prefer a full refund, then please email us tonight at hello@noahsbox.com and we will issue the refund straight away.

I do apologise for the inconvenience caused here with Evrii. Thanks for your understanding and Merry Christmas 🎄

Best Wishes,
Moritz

Svar fra Noah

15. des. 2022

Hallo Nadine,

Danke für deine Nachricht. Wir haben deine Nachrichten erhalten und via email geantwortet. Eventuell sind diese im Spam gelandet? Wir sind gerade erst in Deutschland durchgestartet und leider landen einige emails noch häufig im Spam 😪

Die Bestellung scheint geliefert worden zu sein, aber an diese falsche Adresse. Wir haben einen Case mit GLS geöffnet aber noch keine Antwort erhalten.

Was wir hier offerieren können hier ist die Bestellung noch einmal zu schicken mit einem Express Versand und die sollte dann ganz flott bei dir ankommen. Ich werde dir noch einmal eine email senden mit den informationen. Wenn du da antworten könntest wäre dies fantatsisch.

Falls du die Starter Sets nicht mehr möchtest, dann werden wir natürlich die volle Summe zurückerstattet.

Vielen Dank für dein Verständnis und Frohe Weihnacht 🎄

Gruß,
Moritz

Svar fra Noah

15. des. 2022

Hi Jan,

Sorry to hear you have not received your order. I can see we dispatched this on time, however Evri have not updated your tracking for some time.

I will email you with some more information and hopefully we can find a resolution.

Best,
Katie