Noa Home Anmeldelser 

From your reply to other reviewers, it shows that you are not sorry at all and it's all just a similar set of scripted response.
Had a nightmare with Noa Home Singapore!
Worst ecommerce n customer service experience ever! Buy at your own risk.
Bought a bed with matteress n beddings full set.
There's no clear indication that it does not include delivery, setup n assembly of bed, matteress separately, etc on the product page and during check out process.
Lack of transparency of various additional fees.
$40 setup fee for just matteress? What's there to setup?
Delivery refused to send the bed items up to my room. It is ridiculous that there is refusal of sending it up to a room with a big furniture purchase like a bed. Expect customers to carry the things by themselves?
Never met any such service before.
We rejected to accept and seek customer service help. No one answers their local ofc hotline. Customer service via email was not helpful and only gave standard scripted answers. After several to n fro, they slapped us with another additional delivery fee again if they were to deliver again n to our room.
The information that claimed available in their website are in other pages within the site ( after combing through the site after this horrible experience) and not specified clearly during the check out process. So they expect a customer will look through all faq chunks of info and site content deem irrelevant when all we want is to make a purchase?!

This whole saga is just too ridiculous. They refused our cancellation and refund now with no sign of attempt for service recovery or assistance. All we get is scripted answers from their cs system and mentions of additional fees for this and that.
We will report to SG case and ecommerce biz bodies should look into this company's non compliance of best practice ecommerce business n checkout process, issues on lack of upfront price transparency with too many hidden fees and service quality.

Noa Singapore is one of the worst online brand in my years of purchasing items online.

Purchase of Mattress, Bed frame, quilt covers etc
- The price is competitive at the first instance. I bought my mattress for about 600 sgd and the bed frame for another 800 sgd. As usual, customer service made contact after purchase on delivery

ABSURB installation fee
- It was mentioned that i paid 50sgd for installation and Customer service reminded me that it would only be for mattress installation. I was a bit confused and asked which part of mattress required "installation". To which, they did not reply.

They were however quick to mention that for bed frame installation, it would cost me 250 sgd to get it installed. Bear in mind that is like 25% of the cost of the actual product! I declined and asked them if they would at least deliver it to my room so i may do my own installation.

To which, stated in their email "YES, it will be sent to the room of your choice".

DELIVERY
Delivery was prompt but the nightmare started here too. I stay in a terrace (2 + 1 attic) and bed room is in the attic. When the mover moved up to 2nd floor, they stopped and said they cannot proceed to 3rd floor as there will be additional charges. I told them the CS has mentioned clearly it could be sent so what is this additional charges now? They say sorry cannot bring it up. They were planning to leave it on the stairwell of my house and i told them to send the product back as i refuse to pay nor bring up the bed frames myself. They said ok and brought it back.

CUSTOMER RECOVERY
Obviously by now, i want a full refund of the product and contacted their customer service. The CS mentioned that they will consider this a failed delivery and i need to pay an additional 75 dollars for the failed delivery. In additional, they will still NOT bring the product up to the third floor and would need to pay an additional 125 sgd dollars to do that.

This is absurd and ridiculous. At this moment, the NOA SINGAPORE Customer Service has stopped communication and everything is in limbo. Legal is in order so i am just sharing how terrible i feel as a customer.

Absolutely horrific experience - stay away from this company and placing any orders. It’s going to be 2 months until I can receive my couch that I ordered last month. Customer service is a joke and non existent they offered first a $75 dollar credit bc when I initially ordered the couch their inventory was wrong and I had to wait one month for it to be restocked - then I was offered $40 to compensate me for the extra wait .. my couch won’t be delivered for another 4 weeks!

I will do everything I can to ensure no one buys anything from this company and also seeking legal action as they lied about their delivery and turn around time for service.

I am not the one to leave negative reviews but this is by far the worst experience and everyone must be made aware of the shady business practices they have.

So disappointing!
I purchased a Venice bed frame that included ‘free delivery’. 3 days later an email came out indicating I needed to pay for delivery fees 260 CAD +Tax. Felt like a scam!
I requested a call from a supervisor who was no help and offered a 60dll reduction on delivery fees, which is laughable.
A request for a full refund ensued.
I will never buy products from Noa Again based on their lack of accountability on their delivery promise. Most businesses would want returning costumers which didn’t seem they cared.

Ordered the Pacific modular sofa/chaise and delivered as stated within the estimated delivery date range. Quality is quite good relative to the price paid. The 5 stars is heavily based upon my wonderful experience dealing with the Customer Service, specifically Christina and her team! Great effort and your professionalism and courtesy are very much appreciated!

Fast delivery, beautiful modern design but material gets very fussy after only 2 months of using. Now, after only few months of using, the material looks very bad. New couch looks like I have it for years.For that price I was expecting higher quality materials. Even my old, much cheaper couch from IKEA had better material.

Customer experience and interface was good however my product is giving up on me.

I recently purchased a sofa, bed, mattress, and six decorative pillows from NOA Home, and I couldn't be happier with my purchase. The quality of their products, along with their impeccable design and choice of materials, truly sets them apart.

The sofa is not only aesthetically pleasing but also incredibly comfortable, providing a cozy and inviting space in my living room. The bed and mattress combination offers excellent support and ensures a restful night's sleep, enhancing my overall well-being.

Moreover, the six decorative pillows add a stylish and elegant touch to my home decor, elevating the ambiance of every room they're in.

NOA Home's commitment to quality is evident in every aspect of their products, from the durable materials to the attention to detail in design. I highly recommend NOA Home to anyone in search of high-quality furniture and home accessories that combine functionality with modern aesthetics.

In conclusion, my experience with NOA Home has been outstanding, and I look forward to exploring more of their offerings in the future.

Got the gray coloured Flow sofa after looking at options to buy sofas for over 2 weeks. I went with Noa because the price was great. If you’ve looked at modular sofas.. you know they aren’t cheap. I’m just outside the GTA, and they still had it delivered within a few days after purchasing. Just be sure to look out for an email from them / their delivery partner to confirm your delivery ASAP. They also responded to my email within hours. It’s been a solid week or so. It is on the firmer side, so if you’re looking for something you sink into, you probably want to check something else they carry. But I’d say for the form factor and price, there really aren’t many other options out there. Overall satisfied, especially with how good it looks.

We got our toddler’s mattress, sofa, and pillows from Noa. After 2 years, the mattress still feels wonderful, lots of restful sleep for our kid and we love our sofa, firm and comfortable. Now I want to get the mattress for our primary.

Bought a mattress from these guys. Very very impressed. Poss one of the best mattresses I’ve ever bought

The company sold me a sofa for $1500 plus tax, and then reduced the price a few weeks later to $900-$1000. When requesting a price adjustment, I was brushed off. It’s a shame because the colour was wrong too but I had to keep it.

Great mattress. First one I found that is truly firm yet comfortable. Referred a friend and they love it to.

Don’t buy from here. They say that the bed frame they sell is cream and it came and is literally light grey. No way it’s cream or as advertised. They are doing nothing about it

We loved our experience with NOA! From ordering to delivery they were super helpful and our couch is 10/10 comfortable! Our whole family loves it.

No after sales support. Do NOT buy!

UPDATE: 3 weeks later and half of my return has been collected. The delivery guys have been great - this is Noa’s fault but they are unwilling to get a grip and manage this. They are STILL holding ££££s of my money which I cannot have refunded until they receive the return which they have full control over and are delaying (and I’m paying them for this horrendous privilege).
AVOID BUYING FROM NOA at all costs!

Original review: Bought my sofa which was really uncomfortable, didn't 'flow' despite its name (the component parts of the sectional sofa do not sit snug alongside each other so there are gaps basically between the parts). I've been waiting for collection (note the £100 refund cost) since it was delivered and the latest in a string of mishaps is that the collection time (from being told I have 11.30-3.30 slot) becomes 7.30pm on a Friday night - they arrive at 8pm and their van is full so cannot collect. I'm back to square one with no collection time available in the next week that I can do having rearranged my diary for the previous failed collection slot and no-one at NOA home ever answers the phone and email replies are slow and non-committal.

I bought a sectional despite the reviews that were not that positive. I gave it shot. Not only is the sofa’s fabric very cheap and looks like it will be worn out within weeks, one part of the sofa was delivered with its wood support broken and armrest completely unstitched… Because the sectional was delivered a few weeks back and we didn’t want to unwrap it as we were completing some major renovations works, Noa doesn’t want to take it back or replace the damaged part although multiple pics were shared to support our case.
This is unacceptable and certainly last time we’ll order from this site. The poor quality of the fabric is also really a concern.

So disappointed with the purchase of my Osaka bed in Cream. It’s a nice bed but the colour is literally grey, NOT cream at all and doesn’t look anything like the shade in the photo. At first I thought they had accidentally sent me the wrong colour since I know the bed also comes in grey but this is a much lighter grey than the grey they sell it in. Don’t know what to do and it’s too late to return as I just moved into my new house and opened it from having purchased it a few weeks ago :(

We love our Noa sofa and ottoman. Because of its modular design and low profile, it fit down our narrow basement steps and then configured into an amazing comfy lounge space. We’ve had it for a year and it looks as fresh as day 1. Very happy with the quality and longevity.