Nii HAi Anmeldelser 

I would give 0 because they don’t deserve 1.

Ordered a jumpsuit, online it says delivery within 48 hours. They then emailed saying it’s on pre order for 3 weeks and changed it on the website.

I’ve emailed them and they are refusing to cancel my order.

All the other bad reviews are accurate. Avoid this company.

Going out of my way to write a review. Been more than a month since I ordered with no shipping updates whatsoever. It took commenting on their Instagram to finally get a response to my emails. DO NOT PURCHASE from Niihai if you are not in the UK.

Paid a lot of money for a bikini. In the photos it looked like a totally different shade of pink. I received a neon pink bikini. Also, the bottoms I ordered were called “hipster” and what I received was a thong. Totally different from what was pictured and looked like shein. They did end up refunding me for the bottoms. I am confused why the photos on the website aren’t the same as the actual products.

Oltre al ritardo di 3 mesi, al momento della consegna mi hanno fatto pagare 55 euro in più. Imbarazzante.

I ordered a swimsuit piece and it was "delivered" but never was. I asked for a refund as it was past summer and they said it wasn't possible. They blamed it on me and not paying for customs. I have been going back and forth to try and get a refund but it never happened

That’s fire! Great quality <3

obsesionada! la calidad es increible

Have ordered several items from this brand over the years and they never disappoint <3 latest purchase was the Charli dress in grey, it arrived quickly and I'm obsessed! Highly recommend xxx

Ignores almost all emails, no returns information on website, return not refunded so my daughter has effectively had her birthday money stolen by this brand. AVOID

ordered a dress during their black friday sale a month ago and have not received any kind of shipping information. i emailed 3 times asking for clarification on when my order would ship only to be told that my order is “ready for dispatch” and still nothing nearly a week later. based on these reviews im expecting to not receive my order. i’ve seen a few other girls with the same problem comment on their instagram posts only for the comments to be deleted or hidden. save your money and buy from somewhere else that actually cares about their customers.

My Charli dress came super quickly and it looks amazing on. Can’t wait to wear it on my birthday :) Would defo recommend!

Bought boots at the beginning of September- it is now December 1st and they refuse to even update me on when they will ship.

I ordered a pair of boots in May 2024, october 2024 have not yet arrived. NO COMMENT
shoes of 200.- !!!!

two months since my $200 order customer service stopped answering me and still hasn't shipped my order out

Ordered a Pre-Ordered item on the site which I did’t mind waiting for as when the Boxer Boots came they were absolutely breathtaking and such great quality!!!!!

The team were helpful whenever having questions regarding the delayed shipping time for this item!

I have ordered a few times now and love all my items.

10/10 worth the wait I <3 Nii HAi

Worst customer service ever experienced in my life, the other reviews are spot on - money grabbers, careless and unprofessional. Absolute joke.

In what world are these girly pops living in??

This has to be the most unprofessional business that I have ever had to deal with.

I ordered some boots at the start of May for a friend's birthday present it is now nearly August.

Now when I ordered there was no mention of these boots being made to order due to their very poor website layout.

These girls are blatantly ignoring refund request emails that have been going on for weeks even though it states quite clearly in their policies on THEIR WEBSITE that I can.

Unless you want to be gaslit, get your money stolen, or be patronized by the girls who take 1 week+ to respond to a simple email I would 1000% avoid this company. Put your money into business' that deserve it and who actually can deliver.

No other choice but to now file a complaint to the ombudsman.

P.S If you need a birthday present for a friend.. rest assured it will definitely arrive by their next birthday LOL

*update*
Boots arrived on the 10/02/2025

This is a scam brand, don’t buy it please. I bought a pair of boxer boots in May and wait for two months it was still not dispatched. I ask for refund and they ignore my message and still posting on ins. Trashy brand

It arrived quickly from england to italy

I never leave reviews EVER but it's been weeks since I returned my order back to Niihai and ever since, they have ignored all of my emails, ignored me on social media and aren't refunding me. Their policy says 5 working days, it's been over 3 weeks now.

I've sent them proof of my return, with a photo from royal mail of the parcel at their doorstep.

Poor customer service, poor brand. Clothes were poor quality for the price (I paid £133 for 2 items). They can keep gifting influencers free stuff but you're never going to have any actual paying customers when you're as poor as this. Will never buy again from them.

i want my blooody money back!!!!!!!!!!!