I purchased a scarf for my daughter from Susmies as a gift, she absolutely loves it and gets lots of compliments on it. There was an issue with delivery delay and I was very concerned, however the cus... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
They will use scripted same irresponsible replies to the honest reviews about tariff and product quality. Guess what, this review will be also commented like ‘we can’t do anything about it’ YES YOU... Vis mer
Selskapet har svart
Invest in a different colorful scar (the fluffy ones) It’s paper thin when you expect a thicker fluffier feel. The colours are fairly accurate but it’s ridiculous how thin and poorly made it is, and f... Vis mer
Selskapet har svart
I bought the Soleada dress from Susmie’s and couldn’t be happier! My package arrived super fast, perfectly packed, and with so much attention to detail. The quality of the dress is amazing — you can r... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Hello queen <3 we are what we dress & what we listen to & what we think & where we buy
Kontaktopplysninger
Ronda del General Mitre, 08021, Barcelona, Spania
- community@susmies.com
- susmies.com
3,6
Middels
360 anmeldelser
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I never received my purchase and had no support
I never received my purchase and after two emails to ask for support, no reply.
25. mars 2026
Perfect!!!
25. mars 2026
I purchased a scarf for my daughter…
I purchased a scarf for my daughter from Susmies as a gift, she absolutely loves it and gets lots of compliments on it. There was an issue with delivery delay and I was very concerned, however the customer service team were excellent throughout and it was all resolved. I could not praise the team enough as I was offered every solution but didn’t need any in the end.
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susmie's Collection
Hi Geraldine,
Thank you so much for your message <3 We'll let your Customer Care Team know about!
With love,
Susmie's Team
Nice✨
Muy buen packaging, el envio me llegó antes de lo previsto y el paquete llegó en muy buen estado😊
23. februar 2026
Svar fra Susmie's Collection
Hola Mariabel,
Muchas gracias por escribirnos <3 Nos alegra que haya ido todo bien.
Un abrazo,
Susmie's Team
Wow!
Wow! Packaging incredibile nel quale hanno anche lasciato un accessorio in regalo (estraneamente apprezzato), spedizione molto rapida, abito che dire….stupendo!
23. februar 2026
Svar fra Susmie's Collection
Ciao Irene :)
Thanks for writing! We're so happy to know everything went good <3
Kindly,
Susmie's Team
El producto es igual que en la foto
El producto es igual que en la foto, muy buen material.
Entrega rápida.
23. februar 2026
Svar fra Susmie's Collection
Hola Lucía,
Muchas gracias por tu comentario :) Nos alegra saber que tu experiencia con Susmie's ha sido tan positiva!
Un abrazo,
Susmie's Team
The repliesss
They will use scripted same irresponsible replies to the honest reviews about tariff and product quality. Guess what, this review will be also commented like ‘we can’t do anything about it’ YES YOU GUYS CAN
There are so many European/Spain brands that take responsibilities for this tariff situation. But they won’t and let their customers get significant unexpected cost charge.
15. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susmie's Collection
Hi,
We’re truly sorry for the frustration caused by the customs charges. We completely understand how upsetting unexpected fees can be.
However, import duties are set and collected by the destination country’s authorities and unfortunately are outside of our control.
We clearly state this information on our customs policy page and also display a “tariffs not included” notice during checkout to ensure full transparency before purchase.
That said, we truly value our international customers and we are actively working on improving this situation to make the experience smoother in the future.
Thank you for your feedback.
Hundreds of dollars of extra fees, will impact credit score
Like everyone else here, I experienced undisclosed import fees of over 50% of my order cost. If I didn’t pay them, not only would my entire order be abandoned by the shipping company, my credit score would be affected. It’s obvious from the numerous similar comments that they know this transparency is an issue, but would prefer that to losing out on international $$$. Now cue the company comment about how it’s mentioned at the bottom of their FAQs and there’s a tiny note on their shipping options page. Lets just be straight up, if they wanted to be more transparent, there’s a million ways they could be (presenting you with a tariff estimation, popup before placing order etc) and I’ve ordered from many small international brands who have been SO much more honest.
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susmie's Collection
Hi Sarah,
We’re truly sorry to hear about your experience and we completely understand how frustrating high import fees can be.
However, customs duties are determined and charged by the destination country’s authorities and are unfortunately outside of our control. These charges are not collected by us but by the Government.
We don't hide this information. It's clearly stated on our customs policy page and a “tariffs not included” notice appears during checkout before payment is completed. Our intention is always to be transparent so customers can make an informed decision. We're really sorry if you feel we didn't.
We understand that international shopping policies can be complex, and we truly value our customers abroad. That’s why we are actively working on improving how we communicate and manage this process to make it clearer and smoother in the future.
We genuinely appreciate the feedback.
L'équipe a été réactive et a pu…
L'équipe a été réactive et a pu apporter une solution à mon problème. Je suis très satisfaire du service client.
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susmie's Collection
Hello Louise,
Thank you so much for your comment, we'll let our Customer Care Team know about it :)
Love,
Susmie's Team
gorgeous scarf delivered very quickly.
26. januar 2026
Svar fra Susmie's Collection
Hello Emilie,
Thank you so much for your words, we truly appreciate it <3
Kindly,
Susmie's Team
J’attends toujours mon remboursement
J’ai passé commande de deux articles, très jolie mais malheureusement trop petit. J’ai donc retourné ces deux articles, la procédure n’est pas très pratique et je me suis retrouvé avec deux étiquette retour au lieu d’une. J’ai tout de même renvoyé les articles dans le même colis afin pour ne pas avoir à payer deux fois les frais de retour qui sont tout de même de 10€.
Le 20/12/2025, je constate qu’ils ne ne m’ont remboursé qu’un seul article sur les deux. Après de nombreux échange avec le service client ils m’assurent que je vais recevoir le remboursement restant, mais qu’ils ont actuellement un « problème technique »! Impossible pour eux de me rembourser que se soit via PayPal le moyen de paiement que j’ai utilisé ou via virement bancaire (ils m’ont demandé mon IBAN). Aujourd’hui nous sommes le 07/02/2026 le service client ne me répond plus et je n’ai toujours pas reçu mon remboursement !
20. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susmie's Collection
Hello Wendy,
We apologize for the inconvenience caused. We'd like to inform you that we recently changed our returns platform, which may have caused some issues. However, the Customer Care team has confirmed that they've contacted you and processed the corresponding refund. Everything is now in order :)
Kindly,
Susmie's Team
Llevaba mucho tiempo queriendo una joya…
Llevaba mucho tiempo queriendo una joya de la marca. Me han regalado un anillo por reyes precioso pero la calidad es MALISIMA, el dedo verde como un anillo malo, por mucho que no lo pases por agua. Además, hay un plazo de 30 días para devoluciones, pero me parece bochornoso porque parece que hasta el día 32 no se ha puesto malo. Parece un anillo de bazar.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susmie's Collection
Hola Blanca,
En primer lugar, muchas gracias por escribirnos. Todos estos comentarios nos ayudan a mejorar.
Por favor, ponte en contacto con nosotras a través del mail orders@susmies.com para poder buscar una solución <3
Muchas gracias,
Susmie's Team
Svar fra Susmie's Collection
Hola Eleonora,
Muchas gracias por tu comentario <3
Un abrazo
Susmie's Team
Svar fra Susmie's Collection
Thank you Vera <3
Brand straordinario
Ho fatto un ordine il 26 Gennaio, e l’ho ricevuto il 30 Gennaio con la spedizione classica. È arrivato tutto in ottime condizioni, ho acquistato una gonna Westwood e Beth Green T-Shirt. Anche se i prezzi sono abbastanza alti penso che rispecchiano il prodotto: stupendi, il materiale e la qualità sono ottime. Brand consigliatissimo,
Grazie mille!!!!
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susmie's Collection
Hi Zoe,
Thank you for taking the time to write to us, we truly value your feedback <3
Best,
Susmie's Team
Facilidad en la gestión
Genial la experiencia y la rápida gestión tanto en el envío como en el cambio de talla
15. januar 2026
Svar fra Susmie's Collection
Hola Ana,
Muchísimas gracias por tu reseña <3
Un abrazo
Susmie's Team
Svar fra Susmie's Collection
Hola Jimena,
Muchas gracias por tu comentario <3
Un fuerte abrazo
Susmie's Team
Good company
Good company , had an issue on the delivery side of things but they sorted it all out for me - very good of them , good customer service
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susmie's Collection
Hi Jay,
Thank you so much for your review, we truly appreciate it <3
Best
Susmie's Team
Amazing
Amazing! Bought several times and everything was perfect. The product, shipping and service :)
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susmie's Collection
Hi Clara,
Thank you so much for your lovely words, we truly appreciate it <3
Best,
Susmie's Team
Loved everythig I purchased!
Loved everything I purchased!
Top quality and design! And incredible customer service experience! I totally recommend :)
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susmie's Collection
Hi Cristina,
Thanks a lot for your review! Lovely to know that you had such a nice experience with us.
Love,
Susmie's Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.