Nialaya Jewelry Anmeldelser 

Fantastic quality and arrived so quickly! Love my new necklace

I’m happy I’ve finally found a great jewelry shop online since it’s been very hit and miss for me until now. You can tell these pieces are really up to standard.

As for customer service they're one of the best I have experienced. On one order a ring was out of stock and I could pick a new ring to replace it with. I was also looking for another specific ring which wasn't available on the site. The CEO told me he still had one in the store and sent me a personal link so I could buy it. Amazing customer service.

I have bought several pieces of jewelry from Nialaya. Always high quality and standout designs. There has only been one time when the product (a custom design) did not match my expectations but I received the best help from their CEO Jannik. He made sure I got a replacement (for free) and it all ended up just perfect. I will definitely buy more Nialaya jewelry in the future.

Bought a nice men´s bracelet on their homepage/webshop last week and received it already. Just as beautiful as on the pictures! Really nice experience unboxing it as well...Super cool packaging. Will 100% visit their shop on my next visit to LA.
thanks for the fast shipping and top service.

Always inspired by their constant development, only downside is that I always end up buying more than expected🙃🤘

After a lovely ring that I purchased developed a problem requiring repair, and the ring getting lost when the shipping company destroyed its packaging, Nialaya stepped up and went the extra mile to help. I cannot recommend them too highly, and hope to make many more purchases.

Changing my review since I made the experience of a very good and highly recommended customer service after all. The company owner contacted me directly and did everything possible to help me change my order to what I needed. He apologized so many times, all though it was not really his mistake. He even included a little gift in the new delivery. All in all he was very helpful and very nice. Thank you for everything. I will recommend you and gladly order again. All the best, Sascha

I really liked the item that I bought . Before I was little hesitant to buy but now I feel I made the good decision buying it . The customer service and everything is great . I would definitely recommend to buy jewelry from Nialaya website .you will find a great product here . Thanks team .

Very satisfied with my experince regarding exchanging a piece of jewelry. Amira from costumer service was very helpful and i got a quick and problem-less exchange

Amazing experience. Quick and easy. Their jewelry is big time and very durable and of great material ! They are amazing.

I had to return an item as I ordered the wrong size and the return process was so smooth. The communication from Amira made the process very easy and quick as it was an international order so their customer care was so greatly appreciated!

Amazing response times by customer service and diligent in how they addressed my concerns!

The Nialaya staff was incredibly accommodating throughout my process of exchanging and eventually refunding a bracelet I ordered due to their warranty on broken pieces. Ultimately, I was very happy with the jewelry and the customer service was amazing. (Thanks Amira!)

The staff were very nice and patient when i was making my choices. Im from out of town and wanted a lil something to remember LA. Thnks guys for the great seevice

greatfull et appreciate customer service.
really nice
attentive and responsive

initially, my item was a pre-order, and it was a birthday gift. however, Amirahelped me. We emailed each other back and forth, then decided to order a different necklace. the pearl and metal mixing was nice and beautiful, my partner likes it a lot. def will buy more items there

As many people who are in the process of proposing, I had to buy a ring - and obviously got the wrong size.

Living literally on the other side of the world from the Nialaya HQ, I was already prepared to have to wait ages to get the right size back (if ever). I was also on a tight schedule (don't propose on an exotic vacation, kids, in particular with the wrong ring!) and felt a bit hopeless about the whole ring situation.

HOWEVER.

The customer service was spectacularly efficient (shout out to everyone who helped me). I sent the ring back and in the matter of 3 days from arriving in LA it was already back in London. In the right size this time!

In summary: if you want to propose, buy the right size. Or buy the wrong one on Nialaya and you will be just fine.

Nialaya is one of the best companies around in regards to overall customer service and product quality. I purchased a bracelet from them and after over a year of wearing it hiking and climbing it started to fray. Nialaya had me send the bracelet back and repaired it within the month. Definitely one of my favorite jewelry companies, and everyone is fantastic to work with!

Jeg har igennem et par år købt smykker hos nialaya som sælger smukke smykker af den bedste kvalitet.. Jeg har har oplevet at et par af mine smykker har skulle reperes ok konstanten til nialaya har hele vejen været meget professionelt og meget venligt og imødekommende mine smykker er blevet ordnet uden ekstra omkostninger og meget hurtigt.. Kundeservice er altid meget imødekommende og strækker sig langt for at hjælpe.. Så jeg kan virkelig anbefale nialaya og du får top kvalitet for dine penge jeg mener personligt at der ikke findes et online firma der sælger smykker hvor du får så høj kvalitet og service for dine penge.