Foi uma excursão muito completa e cheia de aventuras. Recomendo pela organização, pontualidade e responsabilidade técnica sobre toda a segurança nas atividades. A comida do restaurante é excelente, c... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Our overall trip was fantastic. Great accommodations, food, service and entertainment. Our only issue was when we got off the plane in Cancún. This was our first trip to Mexico. There were people guid... Vis mer
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Notre guide était merveilleux à l’écoute et nous avons vue une caverne une plage de toute beauté et la rivière froide (pas si froid) juste parfaite !!! Nous avons visité un marché typique samanien et... Vis mer
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The tour we went on was well constructed, timed perfectly, and very full-filling! We did the mega combo tour in the dry forest and went horseback riding, tasted the local coffee, observed how they mak... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
NexusTours is a leading Destination Management Company (DMC) and local expert with more than 25 years of experience in tours, transfers, excursions, and mobility services. Headquartered in Cancún, NexusTours operates across 19 countries and 52 destinations throughout the Caribbean, Central America, and North America, delivering seamless and memorable travel experiences to millions of travelers every year.
Kontaktopplysninger
Mexico
- nexustours.com
3,9
Bra
92k anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Buenos días
Buenos días. Ha sido un placer ser atendidos por Nexus cuyo personal es muy amable, ordenado y conoce mucho del entorno. Regresaremos pronto.
Saludos desde Lima, Perú.
30. september 2026
Svar fra NexusTours
Apreciable Gabriela:
Muchas gracias por tus comentarios positivos, siempre tomamos en cuenta complacer las necesidades y expectativas de nuestros clientes.
Esperamos viajes nuevamente con nosotros en el futuro.
Saludos Cordiales:
Alejandro Vázquez – Director Senior de Éxito del Cliente. NexusTours.
I love that it's only small shuttle…
I love that it's only small shuttle takes all from the resort to airport no stoppyalong ether way to pick up others it's much faster and convenient 🙂
27. september 2026
Svar fra NexusTours
Dear Crystal:
Thank you for your positive comments, our priority is to meet our customers needs and expectations.
We hope you travel with us Soon.
Warmest regards:
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Quick and thoughtful
Quick and thoughtful, not pushy salesmen. Just hit the job done. Thank you
27. september 2026
Svar fra NexusTours
Dear Chad:
Thank you for your positive comments, our priority is to meet our customers needs and expectations.
We hope you travel with us Soon.
Warmest regards:
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Svar fra NexusTours
Apreciable Arthur:
Muchas gracias por tus comentarios positivos, siempre tomamos en cuenta complacer las necesidades y expectativas de nuestros clientes.
Esperamos viajes nuevamente con nosotros en el futuro.
Saludos Cordiales:
Alejandro Vázquez – Director Senior de Éxito del Cliente. NexusTours.
Rien n'est arrivé de grave ...juste de…
Rien n'est arrivé de grave ...juste de la belle organisation !
23. september 2026
Svar fra NexusTours
Chère Sebastien,
Merci beaucoup pour votre commentaire positif. La satisfaction de nos clients est notre priorité. Nous sommes un service convivial et facilement joignable.
Cordialement,
Alejandro Vázquez – Directeur principal du succès client. NexusTours.
Drivers friendly and safe
Drivers friendly and safe. They showed up on time for pick up as well
27. september 2026
Svar fra NexusTours
Dear Thomas:
Thank you for your positive comments, our priority is to meet our customers needs and expectations.
We hope you travel with us Soon.
Warmest regards:
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
solicite un cambio de hora y me…
solicite un cambio de hora y me pusieron muchisimo problema y mi traslado era privado.... mal servicio al cliente, mala actitud , Ivan Garcia con un servicio al cliente fatal.... no los volvere a usa
26. september 2026
Svar fra NexusTours
Gracias por ponerse en contacto con NexusTours y por dedicar tiempo a compartir sus comentarios con nosotros.
Le ofrecemos nuestras más sinceras disculpas por los inconvenientes que experimentó al solicitar un cambio en el horario de su traslado. Comprendemos perfectamente su frustración, especialmente dado que se trataba de un servicio privado y usted esperaba que el proceso de modificación horaria se gestionara de manera más fluida y eficiente.
Asimismo, lamentamos saber que la atención al cliente recibida no cumplió con sus expectativas y que la interacción con Iván García le dejó una impresión tan negativa. Tomamos muy en serio los comentarios sobre la actitud y el servicio de nuestro equipo, por lo que trasladaremos sus observaciones al departamento correspondiente para su revisión.
Lamentamos profundamente que esta experiencia haya afectado la confianza que deposita en nuestros servicios. Sus comentarios son de gran valor para nosotros, ya que nos ayudarán a identificar áreas de mejora en nuestra comunicación, en la atención al cliente y en la gestión de solicitudes de cambio.
Le agradecemos nuevamente que nos haya hecho saber esta situación. Lamentamos sinceramente las molestias ocasionadas y valoramos que haya compartido su experiencia con nosotros.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Pour le tour du 29 le bus presque pas d…
Pour le tour du 29 le bus presque pas d air climatisé et durant ce tour ont passe plus de temps dans le bus qu a l extérieur.Le chauffeur pas bon arrêt Brusque plusieurs fois.Je me suis pas sentie en sécurité Le guide malgré un bel effort pour parler anglais,le tour était à 85 pour cent en espagnol.
28. september 2026
Svar fra NexusTours
Chère Denise,
Merci beaucoup pour votre commentaire sincère. Nous sommes désolés d'apprendre que l'excursion n'a pas répondu à vos attentes. Nous allons améliorer nos services afin de mieux communiquer avec un public francophone et de faciliter l'accès à la langue.
Cordialement,
Alejandro Vázquez – Directeur principal du succès client. NexusTours.
Excellent Service
I love the fact that you were on time in picking me and my guest up from the airport and from the resort back to the airport. The drivers were very friendly and gave us a little history of Jamaica. They answered questions that were asked about certain buildings that we saw on the way to the resort. Very friendly. Our travel dates were 09/21/2026 and 09/27/2026.
27. september 2026
Svar fra NexusTours
Dear Jacquelyn:
We are absolutely delighted to hear that your airport transfers were on time and that our drivers were friendly! It's wonderful that they provided a little history of Jamaica and answered your questions, making your journey enjoyable.
Warmest regards:
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Great Service and Reliable People...
26. september 2026
Svar fra NexusTours
Dear Jose:
Thank you for your positive comments, our priority is to meet our customers needs and expectations.
We hope you travel with us Soon.
Warmest regards:
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Hotel and staff were wonderful
Hotel and staff were wonderful. No excursions. We go for the beach and hotel.
29. september 2026
Svar fra NexusTours
Dear Alan:
Thank you for your positive comments, our priority is to meet our customers needs and expectations.
We hope you travel with us Soon.
Warmest regards:
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Very nice and very good service by your…
Very nice and very good service by your notrounle enjoyed the best
26. september 2026
Svar fra NexusTours
Dear Patel:
Thank you for your positive comments, our priority is to meet our customers needs and expectations.
We hope you travel with us Soon.
Warmest regards:
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Wonderful resort
Wonderful resort. Lovely accommodations. Great service at hotel. Only downside was airport transport to the hotel. We landed at 12:45pm. All passengers were waiting to leave but did not leave until 2pm. Then out of airport and had to turn back to get more passengers. That killed our day at resort.
23. september 2026
Svar fra NexusTours
Dear Johnson:
Thank you for your positive comments, our priority is to meet our customers needs and expectations.
We hope you travel with us Soon.
Warmest regards:
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Svar fra NexusTours
Dear Beverly:
Thank you for your positive comments, our priority is to meet our customers needs and expectations.
We hope you travel with us Soon.
Warmest regards:
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
SecondChance Travels group trip Punta Cana
Arriving in Punta Cana was great, once I arrived to the Nexustours desk the representative was very courteous and professional. Well organized. Our resort guide @ The RIU Palace Bavaro, Alfredo was the best, he organized a memorable catamaran for the group as well as assisted some of my guests with scooter rentals. He was absolutely amazing.
16. september 2026
Svar fra NexusTours
Dear Essie:
We are absolutely thrilled to hear about your wonderful experience! It's fantastic to know that our airport representative was courteous and professional, and that your resort guide provided such amazing and memorable assistance.
Warmest regards:
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Représentant ment,guide oublis passager sur place.
Représentant ment, concernant le prix des activités. Prétend me donner mon rabais d agente de voyage et me charge même prix que les autres. Guide m oublis sur site d excursion au départ pour l hôtel ( ne compte pas les passagers). Ne donne pas l heure du départ ni l'endroit du départ. J'ai été aux toilettes après le repas ( excursion side by side) et l autobus était parti après 4 minutes.
25. september 2026
Svar fra NexusTours
Nous vous présentons nos sincères excuses pour les difficultés et la frustration rencontrées lors de l'excursion. Nous comprenons votre inquiétude face à l'imprécision des explications concernant les prix des activités et au non-respect de la réduction attendue. Nous sommes également désolés d'apprendre que vous avez été laissé(e) sur place après le repas et que les informations relatives à l'heure et au lieu de départ n'ont pas été clairement communiquées.
Nous comprenons parfaitement le désagrément et la gêne occasionnés par cette situation, d'autant plus que le véhicule est parti quelques minutes seulement après votre absence aux toilettes.
Soyez assuré(e) que nous avons ouvert une enquête concernant les circonstances décrites. L'équipe concernée examinera l'organisation et la prestation, notamment les informations relatives aux tarifs et la gestion du transfert retour après l'excursion.
Nous vous remercions d'avoir porté ce problème à notre attention. Vos commentaires sont essentiels et nous permettront d'identifier les points à améliorer afin d'assurer une communication plus claire et une meilleure assistance à nos clients.
Nous vous remercions de votre patience et de votre compréhension pendant l'examen de cette situation.
Alejandro Vázquez – Directeur principal du succès client. NexusTours.
Svar fra NexusTours
Dear Courtney:
Thank you for your positive comments, our priority is to meet our customers needs and expectations.
We hope you travel with us Soon.
Warmest regards:
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Passeio muito completo.
Foi uma excursão muito completa e cheia de aventuras. Recomendo pela organização, pontualidade e responsabilidade técnica sobre toda a segurança nas atividades. A comida do restaurante é excelente, com sabor de comida caseira, e os guias muito profissionais.
Ressalto aqui a amabilidade de Ruth, que me explicou muito bem todo o itinerário e foi muito solícita comigo e com meu marido na venda da excursão.
26. september 2026
Svar fra NexusTours
Cara Sidnei,
Muito obrigado pelo seu feedback positivo. O nosso objetivo é sempre ir ao encontro das necessidades e expectativas dos nossos clientes.
Esperamos viajar consigo novamente em breve.
Atenciosamente,
Alejandro Vázquez – Diretor Sénior de Sucesso do Cliente, NexusTours
Best time with Nexus 🫡🫡🫡
26. september 2026
Svar fra NexusTours
Dear Adebari:
Thank you for your positive comments, our priority is to meet our customers needs and expectations.
We hope you travel with us Soon.
Warmest regards:
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Svar fra NexusTours
Dear Hattou:
Thank you for your positive comments, our priority is to meet our customers needs and expectations.
We hope you travel with us Soon.
Warmest regards:
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
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