NextDayCamera Anmeldelser 

409
TrustScore 4 av 5

4,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Excellent communication, I told them what i required, they informed me what to order. The despatch and delivery were very quick. The camera and lens were well packed. An all-round pleasurable buying e... Vis mer

Vurdert til 1 av 5 stjerner

I ordered a Nikon Z 14-24 F2.8S lens, which is worth £1840, but I received a bag yesterday. I am confused about the weight of the parcel once I had it, so I recorded a video of whole process I unp... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

As like many other customers ,I was uncertain if I should purchase from Next day cameras. Having checked out the company I placed my order for a Cannon D7 & 2 lenses. They arrived well packaged & with... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

It is hard to press the button on a 2k+ GBP purchase outside the mainstream shopping platforms, however this company is more than 100% trustable. More importantly they deliver on their promises:... Vis mer

Selskapet har svart


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

409 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,0

Alle anmeldelser

(409)

23 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Excellent

The camera company delivered exactly as said - next day, in perfect order, and good price Thanks

18. juni 2024
Anmeldelse skrevet uten oppfordring
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Svar fra NextDayCamera

Thank you for your purchase from NextDayCamera, brand new photography equipment supplies. Glad you enjoyed our customer service and fast delivery as well as great prices. Thank you for your custom.

Vurdert til 5 av 5 stjerner

Great all round service

Super speedy delivery, well packaged, great price. We love the camera too.

13. juni 2024
Anmeldelse skrevet uten oppfordring
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Svar fra NextDayCamera

Thank you for your purchase from NextDayCamera, brand new photography equipment supplies. Hope you enjoy using your camera. Glad you enjoyed our customer service and fast delivery as well as great prices. Thank you for your custom.

Vurdert til 5 av 5 stjerner

Many thanks for the beautiful lens

Many thanks for the beautiful lens, delivered as advertised the next day.

Well pleased, thank you.

19. juni 2024
Anmeldelse skrevet uten oppfordring
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Svar fra NextDayCamera

Thank you for your purchase from NextDayCamera, brand new photography equipment supplies. Hope you enjoy using your new lens. Glad you enjoyed our fast delivery service. Thank you for your custom.

Vurdert til 5 av 5 stjerner

Perfect service from Next Day Camera

Perfect service from Next Day Camera.
I had a few concerns due to some reviews but emailed prior to purchase to confirm I would get my new lens the next day. I got a quick and positive response and 24 hours later I have it. Excellent

18. juni 2024
Anmeldelse skrevet uten oppfordring
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Svar fra NextDayCamera

Thank you for your purchase from NextDayCamera, brand new photography equipment supplies. Glad you enjoyed our customer service and will pass your great feedback onto our customer services team. Thank you for your custom.

Vurdert til 1 av 5 stjerner

False advertising

False advertising, claims to have items in stock(lie), 24 hour delivery stretches in to 10 day ETA, no help with regards to refund. Avoid like the plague. Nextdaycamera???? More like next day scammer

6. juni 2024
Anmeldelse skrevet uten oppfordring
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Svar fra NextDayCamera

We apologise for the delay was never our intent to disappoint, we have reached out to our DPD account manager to get the collections up to date to this will not happen in the future.

Vurdert til 5 av 5 stjerner

Great prices and next day delivery for the third time.

This is the third camera we have bought over a few years from NEXTDAY. Great price plus we get a VAT receipt, which is important to us. Each time we've ordered it has arrived the next day. We will be using them again.

21. mai 2024
Anmeldelse skrevet uten oppfordring
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Svar fra NextDayCamera

Thank you for your repeat purchase from NextDayCamera, brand new photography equipment supplies. Glad you enjoyed our customer service with VAT invoice and fast delivery. Thank you for your custom.

Vurdert til 5 av 5 stjerner

Excellent service

Excellent service - mirrorless camera, lens and adapter purchased; great communication with immediate confirmation; arrived well packaged two days later - no complaints at all

10. mai 2024
Anmeldelse skrevet uten oppfordring
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Svar fra NextDayCamera

Thank you for your purchase with us and your positive comments. We will pass this on to our team. Kind regards Emma

Vurdert til 1 av 5 stjerner

Next day camera is a misleading name…

Next day camera is a misleading name for the company. I used them previously and got my camera the next day so when my lens broke before i went on a photography trip to Mull in Scotland I had no hesitation in using them again. Sadly they did not deliver and it took 3 weeks to recieve my lens thus ruining my holiday. The items i had purchased were advertised as in stock but later emails revealed that they were not. I suggest that the company do not sell items that are not immediately available or state that this is the case. The phone helpline is a joke. It always goes to answer phone and then a message stating that they will reply within 24 hours. I left a message 4 times and recieved no response. In short they are reasonably priced and do deliver but not always in the timescale promised. I would also say that Phil always responded quickly to emails sent.

15. mai 2024
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Svar fra NextDayCamera

Thank you, for taking the time to leave us feedback, sorry to hear you were not satisfied with the delivery on this occasion

Vurdert til 5 av 5 stjerner

First time user of this company and…

First time user of this company and can't fault their service. The price of the camera I purchased was way cheaper than almost all other companies. True to claim, it was delivered next day, with excellent communication from both NDC and delivery company (DPD).

29. april 2024
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Svar fra NextDayCamera

Thank you for your purchase with us, we keep our prices competitive for all customers. We appreciate your positive feedback. Regards Emma

Vurdert til 1 av 5 stjerner

Poor service and still no refund

I ordered a camera on 15 March and paid £438. I got an automated confirmation email, with an Order number, but no way to track it. As i needed the camera for an event on 21 March, I emailed on 18 March to ask if it had been shipped. I got a reply on 19 March saying there was a delay, but they expected a delivery to me by the Friday (22 March). I told them this was too late and I would have to go to a camera shop and buy one (at higher cost). I emailed on 20 March to formally cancel the order and request a refund. They replied on 21 March saying it would be with me on 26 March eg after my event. I emailed again on 22 March to repeat my request to cancel the order, and did go to a shop to buy one. I chased again on 13 April as i have not had my refund. They then delivered the camera on 16 April. So despite cancelling because they could not deliver, they deliver nearly 3 weeks later. I am still chasing my refund and unless this is sorted promptly I will start legal action. This is such poor customer service that I feel the need to share the facts on Trust Pilot.

15. mars 2024
Anmeldelse skrevet uten oppfordring
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Svar fra NextDayCamera

We’re sorry that this order did not reach the conclusion either we or the customer would have wanted.

We would, however, like to clarify that our team was actively communicating regarding the order and providing updated delivery information while attempts were being made to progress the shipment.

The customer subsequently requested cancellation when the revised delivery timescale no longer met their requirements. Unfortunately, the cancellation, shipment and subsequent delivery crossed over, resulting in the camera ultimately being delivered despite the earlier request to cancel.

Where goods have already progressed through the fulfilment and courier process, a cancellation and refund can become more complicated, as we must ensure the goods are safely returned before the transaction can be fully concluded.

We completely appreciate the frustration this caused and acknowledge that the communication surrounding the cancellation and refund should have been clearer.

This review relates to an order from 2024, but we take historic feedback seriously and have continued to improve our order management and customer communication processes since then.

Kind regards,
Emma
NextDayCamera Customer Service

Vurdert til 1 av 5 stjerner

ordered camera

ordered camera. printed copy of payment where says next day delivery guaranteed. no camera second day i enquired what was happening. they said be there Saturday and i said if not here then to cancel. box arrived with parcel of a4 paper. my god thought it was a mistake. got in touch and called me a fraudster. in fact they had the audacity to say they had had enough of dialogue with me. contacted credit card and got money back. Now they making threats. Im a disabled pensioner and threats not work and they need to be shut down for good. reported matter to police and crime number issued. now bought from somewhere else

8. april 2024
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Svar fra NextDayCamera

We are sorry that this order resulted in such a serious dispute, but we strongly reject any suggestion that NextDayCamera was operating fraudulently.

The review confirms that communication took place regarding the order and delivery, and that the customer subsequently raised the transaction with their card provider. Where an order, delivery or payment becomes disputed, we are required to follow the appropriate courier and payment-provider procedures while the circumstances are investigated.

We also take allegations concerning the conduct of our staff extremely seriously. As this review relates to an order from 2024, we do not believe it would be appropriate to speculate publicly about disputed conversations or allegations without the complete historical records available.

We regret that the transaction deteriorated to this point and resulted in such a negative experience.

Kind regards,
Emma
NextDayCamera Customer Service

Vurdert til 5 av 5 stjerner

Very happy and great price

We bought a lens from here for about £1400 which was a lot cheaper than other websites. It arrived after about 5 days and it's been perfect. (It could have arrived quicker but they wanted to deliver on a Saturday and we are a business, so I delayed the delivery until after the weekend). Brand new. No complaints. Perfectly happy customer.

4. april 2024
Anmeldelse skrevet uten oppfordring
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Svar fra NextDayCamera

Thank you for your purchase from NextDayCamera, supplier of professional photography equipment. Glad you enjoyed our very competitive price. I will pass your positive comments across to our Customer Service team. They work very hard and will really appreciate your feedback. Thank you for your custom.

Vurdert til 1 av 5 stjerner

Camera not arrived

Ordered the 28th March and now its the 11th April with no camera. Not next day as stated. Avoid unless you want to wait with false promises

28. mars 2024
Anmeldelse skrevet uten oppfordring
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Svar fra NextDayCamera

We apologize for the late delivery which was completed on the 12th

Vurdert til 5 av 5 stjerner

I was rather dubious at first about…

I was rather dubious at first about using Nextdaycamera shop, however as the lens I wanted was £200 cheaper than Wex, Park Cameras etc I thought I would give them a try, paying by credit card I thought would be the safest option, ordered an Olympus lens on the Sunday evening received confirmation by e mail that order had been processed and despatched on the Monday morning Lens arrived 11.15am Tuesday morning, what a service, well packaged with English maunual included, cant fault the service will use them again shortly for a new camera, I know its a grey import but the money you save is worth the risk.

10. april 2024
Anmeldelse skrevet uten oppfordring
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Svar fra NextDayCamera

Thank you for your purchase, glad you enjoyed our customer service and we will pass your comments onto our team. Thank you for your custom

Vurdert til 1 av 5 stjerner

no tracking number no camera no…

no tracking number no camera no replaied on my email paypal need to step in to resolve my case still waiting for my 1100 pounds very disspointed

1. april 2024
Anmeldelse skrevet uten oppfordring
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Svar fra NextDayCamera

We apologize for the late delivery which was completed on the 11th

Vurdert til 4 av 5 stjerner

I recently wrote a review about this…

I recently wrote a review about this company which, due to understandable expectations based on the name of this company were not met.

In essence when a company is called "nextdaycamera.co.uk, one naturally expects the product to arrive in a very short period of time.

For some reason the initial delivery date was four days after the date of order, which was extended to eight days on the date that the lens was initially due.

Reading other reviews on this site, I became concerned that my lens would not arrive. However, I am happy to report that the lens has arrived, albeit on the later date, and appears to be in good order.

Thus my initial concerns have been alleviated.

But I might suggest that, to ensure undue expectation on the part of the customer and similarly undue pressure on the part of the supplier, is not made unduly manifest, that the name of the company is changed to ensure a more attainable scenario.

I understand this company has a sister company called pro-camera.co.uk which one might suggest would be a better name to utilise, particularly when one is dealing with the grey market in regards to supply.

So, I understand that due to the noticeable reduction in price for cameras and lenses offered by this company, in comparison to other outlets, one becomes concerned that something inappropriate is going on. Well I have to say that my concerns along those lines were misplaced and would consider using this company again.

5. mars 2024
Anmeldelse skrevet uten oppfordring
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Svar fra NextDayCamera

Thank you for your purchase with us and your patience. We are glad you are wlling to purchase from us again. We will send your comments to the team.

Vurdert til 1 av 5 stjerner

I sent back faulty binoculars

I sent back faulty binoculars. They would not allow an independent assessment. And tried to Short changed me by £20 . And refused to pay for the return postage

17. februar 2024
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Svar fra NextDayCamera

We fully refunded the order as per request

Vurdert til 5 av 5 stjerner

FAB U LOUS!!

Fabulous service. We needed this item for a university trip and had ordered it originally from another supplier who had ran out of stock but didn't tell me until I chased them which was another nightmare via their horrendous messaging/robot customer service.
Next day cameras were a joy, did exactly what they advertised cannot praise them enough! THANK YOU

28. februar 2024
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Svar fra NextDayCamera

Thank you for your purchase from NextDayCamera, supplier of professional photography equipment. Glad you enjoyed our Next Day Delivery Service. I will pass your positive comments across to our Customer Service team. They work very hard and will really appreciate your feedback. Thank you for your custom.

Vurdert til 5 av 5 stjerner

Excellent service will buy again

First time used NextDayCamera bought Wednesday turned up Thursday and was kept informed all the time, well packaged. will buy from them again.

22. februar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra NextDayCamera

Thank you for your purchase from NextDayCamera, supplier of professional photography equipment. We hope you enjoy using your Nikon AF-S Teleconverter TC-17E II and will pass your positive comments across to our Customer Service team. They work very hard and will really appreciate your feedback. Thank you for your custom.

Vurdert til 1 av 5 stjerner

Avoid

I ordered a camera body from Next Day camera around lunchtime on Wed 24th Jan expecting it to be delivered the next day. When I followed up late afternoon Thursday I was told it had been delayed to the following Tuesday. I followed up late Monday for a tracking number to be told it was now expected to be delivered on the Friday - 9 days from my original order. I asked for a refund on 30th January and have chased up a couple of times but now getting no response by email. It's now 19th February, no refund, no response from NDC and it's in dispute with my credit card company.

Suggest you find a more reputable company.

25. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra NextDayCamera

We’re sorry that this order did not proceed as originally expected and that the next-day delivery timescale was not achieved.

Our team did communicate with the customer regarding the delay and provided revised delivery information while attempts were being made to progress the order. Unfortunately, those revised timescales ultimately did not meet the customer’s requirements and a cancellation was requested.

Where an order is cancelled while it is already being processed, there can be additional steps required before the transaction and refund can be fully concluded, particularly where payment providers or shipping processes are involved.

We appreciate that the delays and subsequent communication caused considerable frustration and regret that the experience fell below the standard we aim to provide.

Kind regards,
Emma
NextDayCamera Customer Service

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