nexdo.co.nz Anmeldelser 

58
•
TrustScore 4 av 5

4,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 3 av 5 stjerner

I like that the company has a checklist of what is going to be done, although a couple of things were left of the list. I paid extra for an oven clean and the clean was so so. I would expect it to be... Vis mer

Vurdert til 5 av 5 stjerner

The cleaning specialist I had did an amazing job, he did some extra little things to make my whole family feel special (like putting soft toys on beds). Will definitely continue to use nexdo.

Vurdert til 5 av 5 stjerner

I had booked in a deep clean got my kitchen and the first team that came in did a very poor job. I raised the complaint with NexDo and they managed to arrange for a replacement team the same day to do... Vis mer

Vurdert til 5 av 5 stjerner

Kennedy was amazing! My oven was well overdue a clean and it was practically brand new after working his magic on it. There were even little extra bits and bobs that he did that were so appreciated li... Vis mer

Informasjon om virksomheten

  1. Husrengjøring

Skrevet av virksomheten

NexDo is New Zealand’s app-based home service platform. We are an efficient home services platform that connects customers to skilled professionals from the comfort of their homes. We provide a database of various skilled and reliable professionals to choose from specific services at a fixed price in a range of various categories from cleaning, lawn mowing, mobile car wash, and many more! We bridge the gap between your service requirements and our exceptional service providers. Look for your service needs from our categorised listing and we will connect you to service providers in your region. Our vision To deliver unprecedented service quality to KIWI homes How we do it NexDo is a platform that allows users that are seeking specific services to connect with skilled and experienced professionals in the field. Once on the platform, the algorithm identifies professionals who are closest to the users’ requirements and available at the requested time and date.


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

58 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,0

Alle anmeldelser

(58)

0 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Dodgy cleaner in my house for hours with no work done.

Confirmed standard clean meant to start at 1pm, cleaner did not show up till 2.10pm (thats fine) came home at 430pm and cleaner has done less than half of the job, had his gear blocking the staircase and when contacted nexdo to ask if he can leave (we have people coming over and its been far too long) was told they cannot contact him currently despite several attempts, concerning that they cannot reach their contractors in customers houses.

29. november 2023
Anmeldelse skrevet uten oppfordring
Logoen til nexdo.co.nz

Svar fra nexdo.co.nz

Hi Daniel,

Thank you for taking the time to provide us feedback on your experience with us.

We want to apologize for this experience that you had with our cleaner. We understand that having a stranger in your home is already uncomfortable and it was only made worse by the fact that the company you booked couldn't contact their own cleaner.

We have reviewed and implemented compliance when it comes to our cleaners being contactable at all times. Our cleaners also go through a compulsory MOJ checks to ensure that they have a clean record.

We hope that you will give us another chance to give you the NexDo experience we strive to deliver.

Vurdert til 3 av 5 stjerner

Late showing up but a good job done

The carpet cleaning was a very good job which I was pleased with.
The guy who eventually showed up was very apologetic for been late and explained that the previous job took longer than expected.
To the credit of Nexdo they did contact me via email to let me know the cleaner was running late.
Overall a good job that I was happy with but the late show up needs to be sorted.
Looking at over reviews there's a bit of a pattern with been late or even no shows.
3 stars is a fair review

27. mai 2023
Anmeldelse skrevet uten oppfordring
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Svar fra nexdo.co.nz

Hi John,

Thanks for spending the time to provide us a fair review of your experience with us. We are happy to hear that you are satisfied with the carpet clean.

We do apologize for your experience when it comes to our team being late. You are right that this is definitely something that is a painpoint for our customers. We have made some operation improvements to ensure our teams have some buffer time between jobs to ensure that they are turning up on time. They are also rated based on KPI's relating to turning up on time.

We hope that you will give us another go and hopefully this time your experience with be a 5 star!

Vurdert til 4 av 5 stjerner

Great oven clean

Yasher came promptly, worked consistently and produced a great result. Fantastic to have a clean oven oven again.

12. mai 2023
Anmeldelse skrevet uten oppfordring
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Svar fra nexdo.co.nz

Hi B Fletcher,

We are absolutely delighted to hear that Yashar provided a good service. We have passed on the feedback to him and we are sure it made his day too.

We hope that the next time you book with us we can give you the 5 star worthy service!

Vurdert til 1 av 5 stjerner

Scam company

Scam company. Booked a clean and they didn't clean half the items on the list. After battling for a refund they offered me $20 credit.

18. mars 2023
Anmeldelse skrevet uten oppfordring
Logoen til nexdo.co.nz

Svar fra nexdo.co.nz

Hi Michael,

We appreciate every customer who takes the time to let us know where we went wrong in reviews so we can look for future improvement.

The experience you had was definitely not up to the standard that we strive to have at NexDo. Our cleaners have a clear checklist that they are meant to follow and unfortunately our cleaner did not follow the checklist properly. We apologize for this as this is not the experience we would like our customers to have when getting a service from NexDo.

We would love to have you book with us again so we can give you a NexDo experience at the NexDo standard.

Vurdert til 5 av 5 stjerner

awesome work

Awesome work and friendly service

16. mars 2023
Anmeldelse skrevet uten oppfordring
Logoen til nexdo.co.nz

Svar fra nexdo.co.nz

Hi Naaz,

Thank you so much for giving us a review. We will be passing this feedback onto our cleaning team.

We hope that you book again!

Vurdert til 1 av 5 stjerner

Terrible job and appalling service

For a start, they messed up the booking and we had to go back and forth to meet the cleaners/let them in throughout the day. Secondly, the guy who was doing the general clean did a terrible job, major items on the watchlist haven't been completed and he had the audacity to say "you'd be pleased with the result". He rushed off after the clean and we didn't get to do the inspection after the fact with him. Thirdly, they couldn't send anyone to redo the clean immeidately and we had to basically reclean ourselves as we needed to hand in the keys later that day. Lastly, when I requested a refund and sent 40+ photos of evidence, they offered a pity amount that doesn't even cover 1/3 of the full price, especially given we pretty much redid the clean ourselves. The customer service wasn't helpful at all, they kept repeating the same thing over the email but weren't actually trying to assist. The whole day was ruined, we had to waste our time on something we've paid for and their attitude was appalling. I will never use this service ever again and will ensure I spread the word amongst friends as family. This is not the way to treat your customers and certainly not the way to do business.

11. april 2023
Anmeldelse skrevet uten oppfordring
Logoen til nexdo.co.nz

Svar fra nexdo.co.nz

Hi Anna,

We want to start by thanking you for taking the time to provide a detailed review for us so we know where we can make improvements.

We apologize for the experience that you had with us as it was not up to NexDo standard. We know that move out is a stressful time and you come to us so we can take some of that stress off your hands and when we don't do a good job we only increase that stress rather than helping. Our cleaners have a strict checklist that they should have followed which our operations team enforces on them. This is something we have reviewed internally to ensure that this kind of quality issues aren't a reoccurrence.

We hope that you will give us another chance in the future.

Vurdert til 1 av 5 stjerner

Cleaner no showed, poor customer service.

Booked a cleaner for 10.30am. Spent the morning tidying my house ready for the cleaner. I could not leave or get on with my day until they arrived. 11.45am, still no cleaner. I called, waiting 20 minutes on the phone to be told they would call me back. An hour passed and no call. At 2pm I was informed nobody could do the clean and I would be refunded. What a waste of a day, don't recommend this company at all.

6. april 2023
Anmeldelse skrevet uten oppfordring
Logoen til nexdo.co.nz

Svar fra nexdo.co.nz

Hi Abby,

Thanks for spending the time to provide us a review of your experience.

We apologize for the experience that you had, no shows are the worst and something we at NexDo take very seriously. We know that our customers have an expectation that our cleaners will show up at the booked time and take their own time to prepare the houses for a cleaner for them to not show up at all is unacceptable. We have banned the cleaner who didn't show off our platform so this will no longer happen to other customers.

We hope that you will give us another chance so we can show you the NexDo experience that we strive to deliver.

Vurdert til 5 av 5 stjerner

They did a great job with my carpet

They did a great job with my carpet. They transformed my house from a haggard-looking to a new one. Walking into my house is such a pleasure since it smells so nice. Worth the money spent!

22. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing Experience

Great job done by the gentleman that did my lawn today as I needed my neglected property mowed and treated. Thanks heaps team!

3. april 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Very great cleaning but a bit late

All the services were amaaaazing. Just wished they would’ve come in time or let me know that it’s gonna be later to be honest. But to be fair, it was worth the waiting! Especially the bathroom deep cleaning 👌🏼 definitely gonna book it again.

29. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Car wash

Yasher did an excellent job was very friendly and polite. Will recommend him to everyone needing car wash. Certainly will book him again for our other cars. Thank you Yasher.

31. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Worst Service ever

Cleaner failed to turn up. I was told they had covid and only found out 14 minutes ago. They said there are no cleaners for the whole of Wellington for a whole week.
They customer service rep failed to call me back Rang again and was told they will issue me a full refund plus $20 compensation. Turns out it's a $20 credit towards my next booking because I cannot wait to hire them again. What a joke. Do not use this company at all costs. They shouldn't be in business.

1. april 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Home cleaning with Nexdo

I was looking for a home cleaning service when I found Nexdo. It was quite impressive being able to get a cleaner the following day. Absolute top-notch service that left my house sparkling clean and smelling amazing, super polite cleaners, and such friendly customer service. 10/10 recommend Nexdo!

21. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Like brand new!

Kennedy was amazing! My oven was well overdue a clean and it was practically brand new after working his magic on it. There were even little extra bits and bobs that he did that were so appreciated like cleaning the lamp shade while he was up cleaning the ceiling - so appreciated and extremely happy customer. Highly recommend and would pick him specifically again if I could.

20. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great job done.

He did a great job and very polite and professional. Definitely be using nexdo services again.

23. mars 2023
Anmeldelse skrevet uten oppfordring

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