nexdo.co.nz Anmeldelser 

58
•
TrustScore 4 av 5

4,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 3 av 5 stjerner

I like that the company has a checklist of what is going to be done, although a couple of things were left of the list. I paid extra for an oven clean and the clean was so so. I would expect it to be... Vis mer

Vurdert til 5 av 5 stjerner

The cleaning specialist I had did an amazing job, he did some extra little things to make my whole family feel special (like putting soft toys on beds). Will definitely continue to use nexdo.

Vurdert til 5 av 5 stjerner

I had booked in a deep clean got my kitchen and the first team that came in did a very poor job. I raised the complaint with NexDo and they managed to arrange for a replacement team the same day to do... Vis mer

Vurdert til 5 av 5 stjerner

Kennedy was amazing! My oven was well overdue a clean and it was practically brand new after working his magic on it. There were even little extra bits and bobs that he did that were so appreciated li... Vis mer

Informasjon om virksomheten

  1. Husrengjøring

Skrevet av virksomheten

NexDo is New Zealand’s app-based home service platform. We are an efficient home services platform that connects customers to skilled professionals from the comfort of their homes. We provide a database of various skilled and reliable professionals to choose from specific services at a fixed price in a range of various categories from cleaning, lawn mowing, mobile car wash, and many more! We bridge the gap between your service requirements and our exceptional service providers. Look for your service needs from our categorised listing and we will connect you to service providers in your region. Our vision To deliver unprecedented service quality to KIWI homes How we do it NexDo is a platform that allows users that are seeking specific services to connect with skilled and experienced professionals in the field. Once on the platform, the algorithm identifies professionals who are closest to the users’ requirements and available at the requested time and date.


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

58 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,0

Alle anmeldelser

(58)

0 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Tackling the ‘horror oven’

The oven was extremely dirty with years of baked on grease etc. A lot of hard work was needed to even get it to, “this needs a clean” state. Followed by a thorough clean up of the work site. More than value for money.

25. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

So so. Hoping their next one will be better.

I like that the company has a checklist of what is going to be done, although a couple of things were left of the list. I paid extra for an oven clean and the clean was so so. I would expect it to be spotless for $84. The cleaners threw away the reusable cloths they used which is not ideal. I think toilet paper was used to clean the toilet as there was lots of paper in the bowl. The cleaners’ found communicating in English hard which made talking to them challenging.

5. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Awesome clean

The cleaning specialist I had did an amazing job, he did some extra little things to make my whole family feel special (like putting soft toys on beds).
Will definitely continue to use nexdo.

13. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Thanks for keeping my house clean!

The cleaning professional was punctual, meticulous and did a great job. Having regular cleaning takes the stress out of maintaining a clean house! Earning regular Airpoints is a bonus!

7. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I had booked in a deep clean got my…

I had booked in a deep clean got my kitchen and the first team that came in did a very poor job. I raised the complaint with NexDo and they managed to arrange for a replacement team the same day to do a proper deep cleaning. The team did a fabulous job and made my kitchen look spotless as if it is newly built. Amazing service provided by Sumit and his team and great service provided by the account manager Lee.

5. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great service

Great service! i availed of carpet cleaning and my carpets look brand new again! Fast, effective and cost efficient! Highly recommend

29. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra nexdo.co.nz

Hi Doreen,

Thank you so much for taking the time to leave us a review. We love to hear that our carpet cleaning service helped your carpets look brand new. We hope you book with us again soon.

Vurdert til 5 av 5 stjerner

Deep clean of bathrooms

Had a deep cleaning done of my bathrooms. Yashar did an excellent and thorough job. Lovely, friendly and very professional. Thank you

28. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra nexdo.co.nz

Hi Fauz,

Thanks for taking the time to review us. We are happy to hear that you had are satisfied with your bathroom deep clean. Hope you book with us again soon!

Vurdert til 5 av 5 stjerner

An exceptional job

We had the Nexdo team complete a deep clean of our bathroom, kitchen, oven and laundry for our move in clean to our house. The clean was exceptional and everything looks perfect. We would 100% recommend the Nexdo team and will use them again. They are responsive and on time and it was excellent value for money

17. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra nexdo.co.nz

Hi Steph, thanks so much for your review. We always appreciate all our customers who take the time to leave us a review. Will most definitely be passing this onto our cleaner and customer service team! We hop you book again soon.

Vurdert til 5 av 5 stjerner

Easy to book

Easy to book, cleaners showed up on time and did a good job

24. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra nexdo.co.nz

Hi Esther, thanks for your review. We are glad to hear that our website made it easy for you to book. Hope that you will book again.

Vurdert til 5 av 5 stjerner

Amazing job

Amazing job! I'll definitely recommend to anyone who's looking for cleaning service

22. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra nexdo.co.nz

Hi Yingrui, we are stoked to hear that you enjoyed our service enough to recommend us to others. We hope we can continue providing a quality service to you and those who book with us.

Vurdert til 1 av 5 stjerner

Looks scammy

The website price listed for a gutter clean was different from the add to cart price. I emailed customer service and it bounced back. The chatbot online didnt respond. Hard to get hold of anyone so I did not make a booking.

17. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra nexdo.co.nz

Hi Beauty Itch,

We are sorry to hear that you had a bad experience with us. it is definitely not the kind of experience we would like our customers to have with us.

Looking into our CRM system we were able to locate your communication regarding the service, it appears that the screenshot you shared with us is not from our website and we would love to find out where you got the screenshot of a different price from so we can rectify the misunderstanding.

If you could reach out to us at contact@nexdo.co.nz and let us know where you saw the screenshotted price list that would help us avoid having these misunderstandings in the future.

Thanks

Vurdert til 1 av 5 stjerner

They not even worth giving a zero…

They not even worth giving a zero rating. Its a pity I did not look at all the negative comments here before booking. The cleaner didn’t turn up and this Company has no support they don’t answer the phone contact provided not sure if they legit and how I can get my money back. Do use them they look like scammers. Very I’m professional.

28. mars 2025
Anmeldelse skrevet uten oppfordring
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Svar fra nexdo.co.nz

Hi Farisha,

Thank you for spending the time to write this review. We have done some investigation around your service and we have found the feedback that you have left us.

What you mentioned in your feedback to us was that the cleaner was late and the job was not done up to standard. This is not the standard of service that we at NexDo want to provide. We did ask for you to fill out our issues form as we want to take every concern from our customers seriously however you did not respond to us.

We hope that you can give us another go and that your next service is done up to the NexDo standard.

Vurdert til 1 av 5 stjerner

Very bad experience with Nexdo ……

Very bad experience with Nexdo … cleaning was pathetic . Please never book them for any service . they are big cheats . don’t waste your money .

13. desember 2024
Anmeldelse skrevet uten oppfordring
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Svar fra nexdo.co.nz

Hi Sufia,

Thank you for taking the time to leave us a review. We have done some investigation and found your booking and communications.

At NexDo we believe in ensuring that the customer is provided the service that the property needs. To do this we offer to upgrade services to ensure that the clean is going to achieve the level that your property needs. as you choose to decline the upgrade then the level of cleaning may not be enough for the property. Unfortunately this is what happened in your case which is why the cleaning standard is not up to your expectations.

We hope that you can give us another go.

Vurdert til 1 av 5 stjerner

The clean was not even half done with…

The clean was not even half done with many areas not even touched by the cleaner. Horrible customer support system designed to brush you off. In the end offered a refund of $10 (less than 10%) which just added insult to injury.

2. april 2024
Anmeldelse skrevet uten oppfordring
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Svar fra nexdo.co.nz

Hi Erik,

We do appreciate all our customers who take the time to leave us a review as it gives us the opportunity to improve. After having reviewed the communication with the team we can see there was some miscommunication regarding the form and where you had provided the images.

We do apologize for the bad experience you had and hope that you can give us another go as this is not the kind of experience we strive to give.

Vurdert til 1 av 5 stjerner

Stay Away! Awful Experience

Absolutely awful company.

We organised for a realestate standard clean with additional Carpet Cleaning (extra cost) totalling over $600. They skipped many items on the list, failed to vacuum the edges of the carpet, and claimed the carpets were cleaned (they clearly were not) and are now screwing us around for a refund of the services.

They claim the carpet was cleaned, but since we did not add any stain packages (extra cost), that’s why they look like they weren’t done. I would have thought any competent cleaner would have vacuumed around the edges of the carpet if they were going to claim they were cleaned.

Ended up spending hours cleaning ourselves and paying another $300 for carpet cleaning (same price, a far better job and they didn’t charge us extra for stains :) )

Terrible. Will not EVER use again.

3. april 2024
Anmeldelse skrevet uten oppfordring
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Svar fra nexdo.co.nz

Hi Gabrielle,

We appreciate every customer who takes the time to leave us a review. This helps us understand what our customer's experience so we can look to make the appropriate improvements.

We apologize for the experience that you had as it was most definitely not the kind of experience we want our customers to have. We strive to have our customers have a painless and stress free time when having a move out as we know moving is stressful enough. This is something we have internally reviewed so that in the future this will not reoccur.

Again thank you for giving us the feedback and hope you will book with us again in the future.

Vurdert til 1 av 5 stjerner

More hassle than going direct

Thought i'd try this service. Payment was taken. Cleaners never arrived. Followed up with NexDo but phone support was lacking and kept bouncing around. Used their online chat and finally got through. This seems like some poor middle man experience and I won't be using this again.

28. februar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra nexdo.co.nz

Hi Rory,

We want to apologize for the experience that you had with us. You are absolutely right that a no-show with no communication is not right. This is not the kind of experience that we at NexDo want to provide our customers. As we take no shows very seriously the cleaner has now been blocked from our platform so this will not happen again with future bookings.

We hope that you will book with us again so we can show you the proper NexDo experience.

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