Natural Stone Surfaces Anmeldelser 

The process started off as a bit of a nightmare. I ordered a kitchen through Wickes, with NSS subcontracted to template and fit the quartz worktops.
The first NSS visit was extremely disappointing. The fitter was at my house for less than five minutes, didn’t properly check anything, and appeared unsure about the job. I was at work at the time and had arranged for someone else to be present, which made the wasted visit even more frustrating.
When I raised this, I was passed between NSS and Wickes, and despite agreeing the visit hadn’t been acceptable, I was told I would need to pay £250 for another templating visit. With my partner being heavily pregnant and delays already mounting, I paid so the job could move forward.
The second templater was completely different — professional, knowledgeable, and thorough. The installation team then fitted the worktops, and the final result looks excellent.
While I’m very happy with the finished worktops, the initial service and extra cost caused unnecessary stress.

The service from the installers was great and the quality of the quartz is fantastic. Perfectly measured and cut.

Great communication. Helpful and efficient service. Phoned to get an ETA after christmas and landed within a week. Would definitely recommend.

Despite being so close to Christmas the company worked their magic and templated and fitted it in time. The fitters were helpful, cheerful and so good at their job. The templates were great and even the ceramic sink no one thought would fit slotted in like a dream. Alex in the office was exemplary and kept me informed. Great service.

Firstly, I had to defer the fitting of the worktop due to ongoing issues with the kitchen installation. This was not a problem and they allowed me to re-arrange with minimal effort.
The installers arrived within the timeframe they had stated and the guys that showed up were approachable and easy to talk with.
I was working from home that day and was a bit concerned about noise, but I needn't have been.
They worked quietly and I could barely hear them next door, even with the doors open.
They even did a little cut-out to the wood frame of the sink cabinet to allow fitting of the sink at the requested placement.
It was over and done in about 45 minutes and the outcome of the worktops is exactly as I envisioned. An excellent company with great, approachable people.

Despite thinking it would take a few weeks and it might not be done before Christmas, the whole process was complete in less than 2 weeks.
The team that did the templating and install were both friendly, helpful and professional.

The end result is superb and really finishes off the kitchen.

Would definitely recommend!!

Firstly staff at every stage were helpful and professional, from selection to final fitting, also great comms. Delighted with quality and fit of our quartz splashback and worktops.

Poor service, issues from first template, not giving clear directions, lead to further details. and install done with no seals or caulking, fitters moaning and seems to want to do a quick fit and out.

Very pricy, via DIY kitchens, go elsewhere where. For a better price personal service, and better fitting

Absolutely spot on dealing with natural stone surfaces the template and installation guys were first class

I am really happy with my new worktops! Very professional service from survey to installation.
Worktops are beautiful and I was so thrilled when I saw the finished result!

Excellent set of lads, worked quickly and good quality finish.

Having gone through a very long and challenging build on our new extension, incorporating a new kitchen I can honestly say Natural Stone were the stand out suppliers throughout this process. They were competitively priced and from the initial templating appointment to the day of the installation I cannot recommend them enough.
I have had several comments from other tradesmen stating how good the quartz worktop looks.

It’s the first time we have used Natural stone through DIY kitchens, from measuring up, communicating and the two guys who installed were brilliant.

Thank you to the whole team.
Steve

Summary:
Poor communication throughout, a design sold that couldn’t be delivered, and a compromised end result to avoid further delays — all while paying 100% upfront before any work began. The lack of accountability and post-installation interest from anyone at Natural Stone Surfaces means I cannot recommend this company and have rated it one star.

More detail for those interested:
This was my third kitchen project in 20 years, and my first (and last) time using Natural Stone Surfaces. Initial contact with the sales representative was positive, but I later discovered I’d been sold a design that was impossible to install. After paying a 50% deposit, communication stopped entirely — I had to chase daily just to confirm basic details, without ever receiving drawings or updates.

The installation was delayed, causing knock-on issues for my kitchen fitting and overall living arrangements. When the stone was finally fitted, there were multiple on-site adjustments, measurement errors, and pieces that didn’t fit properly. The installers did their best under the circumstances, but the end result felt improvised rather than professional.

Perhaps most disappointing was the attitude afterwards. No one followed up or showed any concern about the problems raised. The company offered £500 compensation on the condition that I leave positive feedback — and later demanded repayment when I hadn’t posted a review on Trustpilot and Google

Overall, my experience fell well short of expectations for a premium supplier.

Given the premium cost of this product the templating and fitting have been appalling. Despite raising issues have heard nothing since they inspected their shoddy work, so would question customer service as well. The work surface is beautiful, however despite ‘laser’ measurement the opening for the hob was about 10cms too small. Rather than send it back to be recut the fitters simply took an angle grinder and cold chisel to make it fit and thought that would do. One of the other surfaces had a dirty black mark across it, and was installed a left like it. After complaining it was polished out. Also the up stand was fitted, but because of a curve in the wall, there was a void behind it. Rather than filling the void, caulk was carefully applied on thin air and rapidly sunk behind the upstand. So for a premium product don’t expect a premium service, shop around.

I see there has been a response form natural stone who respond conveniently suggesting all matters from the complaint were resolved, clearly a barefaced lie, there are unresolved issues and I see from other dissatisfied customers they roll out the same line. But predictable response from an company trying to be consumer responsive but obviously failing. Why would I bother complaining if everything was resolved to my satisfaction. Clearly the company feel the consumers are fooled by this tactic.

Good communication, competitive pricing and sent samples very quickly. Templating and installation were very quick from the date of ordering and they did a fantastic job of fitting. Very happy with our new worktop!

Natural stone surfaces came to install my quartz kitchen worktop.
Despite the guys travelling a long way, they were super focused and clearly wanted to do a good job. Attention to detail was brilliant and we are extremely pleased with the standard of workmanship.

Excellent service, great communication, fantastic product and installation. From booking a survey to the surveyor and the installation team arriving was a seamless highly professional experience. The installed work surfaces are perfect and have transformed our kitchen area into a very pleasant space. We would like to thank the booking team, surveyor and installation team for our now pleasant kitchen area. Thanks Chris and Eileen Jone

Really great experience with Natural Stone company, right from planning the worktop template through to installation, they did an amazing g job thank you again.