https://mytickets.ae/ Anmeldelser 

Svar fra https://mytickets.ae/

3. juni 2025

Dear Shadi,

Thank you for your feedback. We’re genuinely sorry to hear about your negative experience and fully understand how frustrating this situation must be, especially with your travel plans already arranged.

Please note that our system reflects availability information provided by airlines in real time. In rare cases, there may be a mismatch between displayed availability and actual ticket issuance capability. This can lead to cancellations when the airline no longer confirms the fare.

To assist you further and review your case in detail, we kindly ask you to provide your booking number or the email address used during the purchase. Once we have that, we can look into what happened and offer an appropriate follow-up.

Our support team is indeed available 24/7, and we regret if you experienced any delays in reaching us.

Thank you for bringing this to our attention — your feedback helps us improve.

Svar fra https://mytickets.ae/

2. juni 2025

شكرًا لك، أستاذ Mohammed، على مشاركتك لتجربتك معنا.

نأسف لسماع أنك واجهت صعوبة أثناء عملية الحجز. نود أن نوضح أن التذاكر المرتبطة بالحجز رقم **B****G** قد تم إصدارها بنجاح وفقًا للبيانات التي قدمتها.

حتى الآن، لا توجد لدينا معلومات أو سجلات متعلقة بالحجز السابق الذي أشرت إليه والذي تم إلغاؤه. ربما تم استخدام عنوان بريد إلكتروني مختلف أو رقم مرجعي آخر في ذلك الحجز.

لذلك، نرجو منك تزويدنا برقم الحجز الصحيح أو البريد الإلكتروني المستخدم في الحجز الذي تم إلغاؤه، حتى نتمكن من مراجعة الأمر بشكل دقيق وتقديم توضيح مفصل حول ما حدث.

نحن نأخذ ملاحظاتك على محمل الجد، وهدفنا هو تقديم تجربة حجز شفافة وآمنة لجميع عملائنا.

Svar fra https://mytickets.ae/

Oppdatert: 3. juni 2025

Dear Sachin,

Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience and understand how frustrating this situation must have been for you.

Please know that your opinion is very important to us, and we regret that we could not provide the support you expected in this case. According to the information we received by email, the request for name correction is no longer relevant as you managed to make the necessary changes directly through the airline.

If there’s anything else we can assist you with or if any further issues arise, please don’t hesitate to reach out to us. We're here to help.

Svar fra https://mytickets.ae/

Oppdatert: 2. juni 2025

Dear Raghad Khalid,

Thank you very much for your kind feedback!

We’re delighted to hear that Damon Smith was able to assist you with kindness and professionalism. Your appreciation means a lot, and we will make sure to share your words with him.

If you need any further assistance, we’re always here for you.

Svar fra https://mytickets.ae/

29. mai 2025

Dear Aakash Dil,

Thank you so much for your kind feedback!

We’re very glad to hear that you had a good experience booking your flights with us and that Irina Ray was able to assist you promptly. Your appreciation means a lot to our team.

We’ll be sure to pass your thanks along to Irina – feedback like yours keeps us motivated to continue delivering the best possible service.

Wishing you smooth travels ahead!

Svar fra https://mytickets.ae/

Oppdatert: 26. mai 2025

Dear Syed Akhter,

Thank you for taking the time to share your experience — we’re genuinely sorry that you’ve faced such a frustrating situation. Please know that your feedback is very important to us, and we fully understand your concern.

We are currently checking the information regarding your reservation and kindly ask you to allow us some time to investigate this properly.

We take such matters seriously and are committed to providing a transparent resolution. As soon as we complete our review, we will contact you with a detailed response.

Thank you for your patience.

UPD 26/05
Dear Syed Akhter,

Thank you for taking the time to share your feedback. We are truly sorry that your experience with us led to such disappointment — this is not the kind of situation we ever want our customers to face.

We completely understand your frustration, and we want you to know that your concerns have been taken seriously. Your opinion matters, and we deeply regret that things did not go as expected.

In connection with the situation that occurred, we received a request from you to cancel the reservation. Please be assured that the reservation has already been canceled, and the full amount has been refunded to your bank account without delay.

We strive to provide clear and transparent service, and we are sorry that this time we did not meet that standard. Should you have any further questions or need additional assistance, please don’t hesitate to reach out — we are here to help.

Svar fra https://mytickets.ae/

25. mai 2025

Dear Majda,

Thank you so much for your kind feedback!

We're delighted to hear that you were satisfied with our service, especially the flexible payment options and quick ticket delivery. Your trust means a lot to us, and we look forward to helping you again with your future travel plans.

Svar fra https://mytickets.ae/

21. mai 2025

Dear Waqas,

Thank you for sharing your feedback. We're genuinely sorry to hear about your disappointing experience, and we understand how frustrating it must have been—especially when booking a last-minute trip.

In rare cases, when demand is high, the selected fare may no longer be available by the time the payment is processed. In such situations, we try to offer the nearest available alternative or provide a full refund. We understand this is not ideal and appreciate how inconvenient it can be.

To properly review what happened with your specific case, could you please confirm your booking number or the email address used for the purchase? This will allow us to investigate further and follow up with a more detailed explanation.

We truly value your opinion and are committed to improving our service.

Svar fra https://mytickets.ae/

16. mai 2025

Dear Shahad,

Thank you so much for your kind feedback!

We’re truly glad to hear that your booking experience was smooth and easier than on other platforms. Your recommendation means a lot to us, and we’re happy we could meet your expectations.

If you ever need assistance in the future, we’ll be here for you.

Svar fra https://mytickets.ae/

8. mai 2025

Dear Ibrahim Alkabaa,

Thank you for your kind words!
We’re glad to hear that you found our service trustworthy, and we truly appreciate your confidence in us.

We look forward to assisting you again in the future!

Svar fra https://mytickets.ae/

28. apr. 2025

عزيزي زياد،

شكرًا جزيلًا لك على كلماتك الرائعة!
يسعدنا أن نعرف أن تجربة الحجز كانت سريعة وسهلة، وأنك تلقيت رقم رحلتك في وقت قياسي. رضاك هو أكبر حافز لنا للاستمرار في تقديم أفضل خدمة ممكنة.

نتمنى أن نخدمك مجددًا في رحلاتك القادمة!

Svar fra https://mytickets.ae/

18. apr. 2025

Dear مازن ناصر الشتوي,

Thank you for your updated feedback and kind words! We truly appreciate your honesty and the time you took to correct your previous review.

It’s great to hear that the issue was resolved promptly and that you were satisfied with the speed and quality of our customer service. Your recommendation means a lot to us!

To help us identify your case and make sure everything is fully closed on our side as well, could you please confirm the booking number or the email address used for your purchase?

We're always here if you need anything else.

Svar fra https://mytickets.ae/

9. apr. 2025

شكرًا جزيلًا لكِ MARIM على كلماتك الطيبة!

يسعدنا جدًا أنكِ حظيتِ بتجربة سلسة وخدمة سريعة دون أية مشكلات. رضاكِ هو دائمًا هدفنا الأول، ونتطلع لخدمتكِ مجددًا في رحلات قادمة.

Svar fra https://mytickets.ae/

9. apr. 2025

مرحبًا السيد زايد،

شكرًا لتواصلك معنا. نأسف لسماع ما حدث، ونود أن نؤكد لك أن رأيك مهم بالنسبة لنا، ونحن نأخذ هذا الموقف بجدية تامة.

بعد مراجعة بيانات الحجز، لم نجد في نظامنا ما يشير إلى أن الرحلة قد تم إلغاؤها من قبل شركة الطيران. تذكرتك قد تم إصدارها وكانت صالحة للاستخدام في الرحلة.

إذا تم منعك من الصعود إلى الطائرة، نرجو منك التكرم بإرسال مستند رسمي من شركة الطيران يوضح ذلك إلى بريدنا الإلكتروني: info@mytickets.ae. سنقوم فور استلامه بالتواصل مع شركة الطيران للتحقق من إمكانية استرداد المبلغ المدفوع.

نحن هنا للمساعدة، ونتمنى أن نتمكن من حل هذه المسألة في أقرب وقت ممكن.

Svar fra https://mytickets.ae/

27. mars 2025

Hello King Qasem,

We’re sorry for the delay in receiving your ticket. Please provide your booking number or the email used for the purchase so we can check the status and assist you as soon as possible. Our team is here to help!

Svar fra https://mytickets.ae/

25. mars 2025

Dear Wail Abdalshakour,

Thank you for your kind words! We’re delighted to hear that our team, especially Liudmyla Fernández, was able to assist you in such a stressful situation. Providing excellent support and ensuring a smooth experience for our customers is our top priority.

We truly appreciate your feedback and your trust in us. Wishing you wonderful travels ahead!

Svar fra https://mytickets.ae/

19. mars 2025

Dear Saleh Ali,

Thank you for your kind words! We're delighted to hear that Sofiia was able to assist you and answer all your questions. Providing helpful and efficient support is our priority, and your feedback motivates us to keep improving.

If you ever need further assistance, feel free to reach out. Safe travels!

Svar fra https://mytickets.ae/

Oppdatert: 19. mars 2025

Dear Benney,

We sincerely regret the inconvenience you have faced and understand your frustration regarding the refund process. Please know that we take such matters seriously and appreciate you bringing this to our attention.

According to the airline’s policy, refunds are processed directly by the airline in such cases. The airline has informed us that you need to contact them directly for the refund to be issued to you. Unfortunately, we do not have confirmation of any refund being sent to our account.

If you have received confirmation from the airline that the refund was transferred to our company, we kindly ask you to provide us with this document. We will be happy to investigate further and assist you in resolving this matter as quickly as possible.

We understand how frustrating this situation is and truly appreciate your patience. If you need further assistance, please don’t hesitate to reach out.

Svar fra https://mytickets.ae/

11. mars 2025

Dear Mohammad,

We’re sorry for your experience. Your request for a ticket refund due to the death of a close relative was unfortunately rejected because, at the time of submitting the request, you did not provide the necessary supporting documents. This is a requirement set by the airline, and we must follow their policies.

If you have any further questions, please don’t hesitate to contact us.

Svar fra https://mytickets.ae/

4. mars 2025

مرحبًا سعود،
شكرًا لك على كلماتك اللطيفة! يسعدنا أن تجربتك كانت مميزة، ونتمنى أن نخدمك مجددًا في رحلاتك القادمة.