Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Kriz was incredibly responsive to my service request. I am very pleased with our MVH products and recommend the company. TM

Vurdert til 5 av 5 stjerner

Read about mystery vibes in a fashion magazing and checked out their site. Really beautiful and so different from all sex toy sites out there. Made me feel very welcome and safe. And the products foll... Vis mer

Vurdert til 5 av 5 stjerner

Packaged beautifully (think iPhone). Exterior is soft and smooth. Charge cable is USB. Does not come with adapter. The app is a nice idea, but doesn’t stay connected (Bluetooth) and the buttons are... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Amazing product looks like it was designed for me. Very comfortable, perfect feature, adjustable to all the needs. Very convenient, you can take it anywhere! Is very discreet, ppl honestly will ask i... Vis mer

Informasjon om virksomheten

  1. Produsent av medisinsk utstyr

Skrevet av virksomheten

MV.Health is an award-winning leader in Women's & Men's Health devices. These doctor-designed products adapt to the user's anatomy & deliver targeted vibrations to promote pelvic comfort, support natural lubrication, encourage penile blood-flow & enhance overall intimate health. MV's FSA/HSA eligible devices have won over 60 international awards including Red Dot, iF Design & Design Week. Backed by science & documented in 15 peer-reviewed journal papers, MV devices are recommended by leading doctors in US, UK & Europe and have improved the lives of over 200,000 users worldwide.


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

273 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,4

Alle anmeldelser

(273)

21 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

After receiving a faulty charger

After receiving a faulty charger, I contacted the customer service chat. It has been more than three hours and I'm still in chat waiting for someone to answer. What a waste of money and time. This customer service is a joke.

24. september 2021
Anmeldelse skrevet uten oppfordring
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Svar fra MV.Health

Dear Jen,

I am very sorry for the issues. I just spoke to our customer support team and they said it's all resolved now. Please let us know if you need anything else.

Love,
Soum

Vurdert til 1 av 5 stjerner

Their 48-hr shipping

Their 48-hr shipping, isn't 48-hr shipping, and when I tried to subsequently cancel the order, they replied that the order had been shipped out. They never addressed the cancelation email. Skip these guys.

2. september 2021
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Svar fra MV.Health

Dear J

We are really sorry to hear about your poor delivery experience. We spoke to the courier (DHL) and they informed us that the current delays are due to big spike in orders due to Labor day coupled with shortage of staff. We have asked them to make every effort to get your product delivered at the earliest.

We are really sorry about this. Thanks again for your patience.

Love,
MysteryTeam

Vurdert til 1 av 5 stjerner

If it's too good to be true, it probably is.

People need to think about the fact that there are no negative reviews here. That was my first mistake, trusting these reviews.

My second mistake was trying over and over and over again to make this thing work. Thinking it was my body's fault.

Here are the issues:

1) They say this is for all body types, but that's just not so. Unless your clitoris is closer to your belly button than to your vagina, this won't work for you. The last bend/pivot point is an inch and a half away from where the clit is. The vibrations hit on the mons, rather than the clit.

2) The bends on the device won't stay vent. So, while you think it's a great idea to bend a piece to hit your gspot, and then bend it again to hit your clit, the inside piece is straight again before it gets inside, and you have to keep your hand on the rest of the device the entire time just to keep it bent to have contact with your clit.

3) the tenuto physically hurts the balls of anyone using it. It also has the vibrations at a ridiculous height, still not giving vibrations to the clit.

This company makes it impossible to contact them, give feedback, and make returns. This was such an extraordinary waste of money.

9. august 2021
Anmeldelse skrevet uten oppfordring
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Svar fra MV.Health

Dear Megan,

We are so sorry that you didn’t have a good experience with Crescendo and Tenuto and thank you for writing this feedback.

We are always looking to make our products work for more people and our product design team would love to speak with you as they are currently working on the next devices. The more feedback they can incorporate into it the better.

As a thank you from us for your time, we will add you to our pilot users so you will be the first to get our new product, on us. If you would like to feedback, please email me at support@mysteryvibe.com and I will liaise with you to set up the call.

Thanks again,
MysteryVibe Support Team

Vurdert til 3 av 5 stjerner

My female partner said it doesn't feel…

My female partner said it doesn't feel natural. She has said that about virtually all toys that have been introduced over the years. "NATURAL IS BEST".
As the male participant portion, I am rather excited to utilize the Crescendo to enhance our love making/foreplay.
I will say it is by far a superior vibrator to others I have seen with all the variable settings and flexibility/bendableness. At this point of time I am at an impasse in my relationship with continued use.

2. august 2021
Logoen til MV.Health

Svar fra MV.Health

Dear Rich,

Thanks for sharing your thoughts with us. We really appreciate your kind words about Crescendo :)

Please also check out our guide: https://mysteryvibe.com/pages/ultimate-sex-guide on how to introduce vibrators into the bedroom and a couple of our blog posts on this topic:
https://mysteryvibe.com/blogs/learn/how-to-introduce-sex-toys-into-relationship
https://mysteryvibe.com/blogs/learn/worried-vibrator-is-replacing-you

Love,
MysteryTeam x

Vurdert til 1 av 5 stjerner

the worst sex toy..

the worst sex toy... the app just so unclear to use and when you try to create your own setting, it just keep jump out and disconnect to the vibrator... the charger and the vibrator gets really hot while charging...
MOST IMPORTANT !!! the shape of the vibrator is flat so it CANNOT stimulate your clit, it just won't fit. the shape just don't make sense. It has a reason that there are no other vibrator is flat....

5. juni 2021
Anmeldelse skrevet uten oppfordring
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Svar fra MV.Health

Dear szkkk,

We are so sorry that you didn’t have a good experience with Crescendo and thank you for writing this feedback.

Our product design team would love to speak with you as they are currently working on the next Crescendo and the more feedback they can incorporate into it the more people it will satisfy.

As a thank you from us for your time, we will add you to our pilot users so you will be the first to get our new product, on us. If you would like to feedback, please email me at support@mysteryvibe.com and I will liaise with you to set up the call.

Thanks again,
Lily

Vurdert til 1 av 5 stjerner

Wanted to love it 👎🏻

I purchased the crescendo and although I wanted to love, it’s not for me. Not powerful enough, the several different motors are too small and the different settings are not great. It’s loud, the buttons are not in an easy to use spot, Bluetooth to the app does not work. The flaps on the end are uncomfortable on my skin and I’ve had a better time with a much cheaper vibe...if you knOw what I mean. The list of negatives goes on. Wish I could return but oh well.
Won’t buy this brand again

23. april 2021
Anmeldelse skrevet uten oppfordring
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Svar fra MV.Health

Dear Am,

We are so sorry that you didn’t have a good experience with Crescendo and thank you for writing this feedback.

Our product design team would love to speak with you as they are currently working on the next Crescendo and the more feedback they can incorporate into it the more people it will satisfy.

As a thank you from us for your time, we will add you to our pilot users so you will be the first to get our new product, on us. If you would like to feedback, please email me at support@mysteryvibe.com and I will liaise with you to set up the call.

Thanks again,
Lily

Vurdert til 5 av 5 stjerner

Customer Service & Tenuto Solo Experience

Lily did a great job letting me know when the product would ship. In addition, she was quite patient in providing all sorts of information on product use. Customer service is a priority for this company!

Kudos to the company for developing a product that can be used solo, male/female, and male/male couples. My first experience was solo. Getting the Tenuto on does take some getting used to, but I quickly learned the best way. I used the phone app and I was amazed at the stimulation in so many different areas. I let the app cycle through the different patterns and used different intensities to get an idea of what was possible. My body responded as one might expect and time to climax was much sooner than I expected. Another indication of a great product. Looking forward to trying this with my partners.

22. april 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

I purchased the Poco for my wife…

I purchased the Poco for my wife because many vibes are just to powerful and the Poco was advertised as less aggressive on the low settings. Even at the low settings it was just over stimulating. Overall the product is very high quality and I would recommend it. I’m sorry things just didn’t work out for my wife.

19. april 2021
Vurdert til 1 av 5 stjerner

I would not recommend this product if…

I would not recommend this product if you are average length or shorter(be honest with yourself). I also could not get my testicles through without a bit of discomfort. I'm sure it works great if you're lucky enough to be 6 inches plus though.

14. april 2021
Anmeldelse skrevet uten oppfordring
Logoen til MV.Health

Svar fra MV.Health

Dear Radfishguy,

We are so sorry that you didn’t have a good experience with Tenuto and thank you for writing this feedback.

We designed Tenuto to stretch and adapt to a wide range of penis and scrotum sizes, however we appreciate it won’t work for everyone. Our product design team would love to speak with you as they are currently working on the next Tenuto and the more feedback they can incorporate into it the more people it will satisfy.

As a thank you from us for your time, we will add you to our pilot users so you will be the first to get our new product, on us. If you would like to feedback, please email me at support@mysteryvibe.com and I will liaise with you to set up the call.

Thanks again,
Lily

Vurdert til 2 av 5 stjerner

I found Tenudo simply does not work

I found Tenudo simply does not work. 1.) There is no way I can get my balls through the bottom hole. 2.) The opening for the penis keep sliding forward due to the recommended lube. 3.) Bluetooth connection (reason for purchase), frustrating slow. 4.) On/Off switch very small and impossible to operate. And I do not need 12 speeds or various vibrations. This tool should really be much more easily operable.

22. mars 2021
Anmeldelse skrevet uten oppfordring
Logoen til MV.Health

Svar fra MV.Health

Dear D’Harry

We are so sorry that you didn’t have a good experience with Tenuto and thank you for writing this feedback.
We designed Tenuto to stretch and adapt to a wide range of penis and scrotum sizes, however we appreciate it won’t work for everyone. Our product design team would love to speak with you as they are currently working on the next Tenuto and the more feedback they can incorporate into it the more people it will satisfy. As a thank you from us for your time, we will add you to our pilot users so you will be the first to get our new product, on us.
If you would like to feedback, please email me at support@mysteryvibe.com and I will liaise with you to set up the call.

Thanks again,
Lily

Vurdert til 1 av 5 stjerner

Don't buy

I bought a MysteryVibe Crescendo this last Christmas as a gift to myself, and boy do I regret it. The toy does nothing for me. It's hard to feel anything from it, even on the highest setting due to the strange design. Also it's bendable design doesn't really work. It just unbends while you're using it, moving it out of the spots you want it. And on top of all that, the app doesn't seem to work on Android devices.

So, upon finding the app doesn't work with my phone, I requested a return for my, at the time, unopened product. The only way to contact the company is through their website interface. Their email isn't listed (or wasn't at the time I was trying to contact them), they have no phone number to call, and nowhere to write. I tried on no less than 3 occasions to contact them through their website to request a return and a refund.

The emails apparently never went through.

So I went to my bank to request a refund from them. At this point I decided I was never going to actually return this product and opened it to try it out using the controls on the device. It was AWFUL. All I ended up feeling was frustrated, both sexually and mentally. I gave it another chance a different day and it fared no better.

I just got a message from my bank that MysteryVibe has denied my request for a refund because they say I only contacted them once. Their website didn't work, keeping me from returning my unopened product.

Do not buy from MysteryVibe. Not only is the Crescendo a bad product, but their customer service is TERRIBLE.

12. februar 2021
Anmeldelse skrevet uten oppfordring
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Svar fra MV.Health

Dear Elizabeth,

We are very sorry to hear about your experience.

Customer support is our priority at Mysteryvibe. We double-checked our customer support system and we saw your message and had replied straight away, but maybe it ended up in Spam. You will find our contact email as well as a phone number on our contact us page, please do call us if you don’t see a reply to your message straight away.

Unfortunately, with Android, while we are constantly testing our app on new phones, due to the large number of brands and Android versions out there, it’s difficult for us to ensure Bluetooth compatibility with all of them. Please let us know which phone brand and Android version you have, and we will build the support for that in our next release.

We also encourage everyone to check out our Play Page so they can enjoy all the things Crescendo has to offer since it’s a very versatile toy and the app is a small part of it.

Please get in touch directly via email support@mysteryvibe.com on the particular issues you are experiencing on the app and if we can’t resolve them, we will get the fix added to our next App release.

Please also add our two main customer support emails: support@mysteryvibe.com and hello@mysteryvibe.com to your contacts so they will always go to your inbox.

Sorry again for the poor experience, we will make it right!

Kind regards,
Lily at MysteryVibe Support.

Vurdert til 2 av 5 stjerner

I want to ask Ed a question about his…

I want to ask Ed a question about his 7/29 review. I also just received my Tenuto and have yet to get it on securely. What else have you learned since writing your review?

14. august 2020
Anmeldelse skrevet uten oppfordring
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Svar fra MV.Health

Dear Paul, Thanks for your feedback. I just spoke to our customer support team and they will send you a detailed email shortly. Soum x

Vurdert til 5 av 5 stjerner

Tenuto cured my age related delayed ejaculation

I purchased the Tenuto to help with a loss of sensation issue that is related to aging and being circumcised (delayed ejaculation). My urologist advised me to get a vibrator for the perineum to enhance sensation. The Tenuto has successfully enabled me to consistently climax once again. The opening provided for the penis and scrotum is very small and since the device is very stiff, it was initially very frustrating, painful and difficult for me to get the Tenuto seated and positioned properly. However I found by initially placing a very flexible silicone penis ring around both penis and scrotum before putting on the Tenuto, it was much easier and painless to get the Tenuto on and have it stay on without dislodging and falling off. There is definitely a learning curve, but with patience and practice it is all good now. The vibrations are variable since they can be adjusted for different modes and strengths. I am very pleased with the strength of the vibrations compared to other male vibrators on the market. The battery charge lasts a very long time and the device charges rapidly. I would prefer a remote option vs app. My understanding is the company is working on a remote for Tenuto. I have found that this company seems to carefully listen to their customers and thoughtfully responds to their emails. My company contact Soum has been wonderful.

29. juli 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Do not purchase the MysteryVibe Tenuto…

Do not purchase the MysteryVibe Tenuto product if you expect $ 150.00 dollars worth of quality. The engineering on the on/off switch is clearly defective and almost impossible to find it under the rubber covering. The device is bulky, inflexible, and trying to open it up enough to put your testicles in it is impossible. Not sure who they made this thing for but it's clearly not worth the money.

26. mai 2020
Anmeldelse skrevet uten oppfordring
Logoen til MV.Health

Svar fra MV.Health

Hi Fred, Sorry to hear you are having trouble with your Tenuto! People often mistake the power symbol for the on/off switch (the button is right next to the symbol). We have found that the best way to use Tenuto is to make sure that Tenuto is turned on before putting it on. We also recommend connecting to the app in order to be able to control Tenuto whilst wearing it (you can control Tenuto without the app, but the location of the buttons make it slightly difficult once you're wearing it!). Before putting Tenuto on, generously apply a water-based lubricant on Tenuto, your penis, or both. Tenuto is easiest to put on during arousal. Stretch and open the “wings” outwards, as opposed to sideways to create a bigger opening to slide it on. Please send us an email on support@mysteryvibe.com so we can better help you with your experience of Tenuto.

Vurdert til 2 av 5 stjerner

Lasted 5 minutes

I received my crescendo, set it up to charge, paired it to my app, downloaded the update, never connected properly in the 5 minutes that it actually worked before it turned itself off and now refuses to charge/turn on. Charger works fine, flashing green light but no pulse light coming from the vibe. Very disappointed, sent email with no response as yet. So I have in my possession the most expensive vibrator and also the shortest lifespan all in one unit. *insert sad face*

25. mai 2020
Anmeldelse skrevet uten oppfordring
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Svar fra MV.Health

Hi Benjamin, Sorry to hear you're having trouble with your Crescendo. We responded to your email yesterday from "hello@mysteryvibe.com" - did you not receive the email? let us know if you're still having issues! Thanks, Kelly

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