Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Kriz was incredibly responsive to my service request. I am very pleased with our MVH products and recommend the company. TM

Vurdert til 5 av 5 stjerner

Read about mystery vibes in a fashion magazing and checked out their site. Really beautiful and so different from all sex toy sites out there. Made me feel very welcome and safe. And the products foll... Vis mer

Vurdert til 5 av 5 stjerner

Packaged beautifully (think iPhone). Exterior is soft and smooth. Charge cable is USB. Does not come with adapter. The app is a nice idea, but doesn’t stay connected (Bluetooth) and the buttons are... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Amazing product looks like it was designed for me. Very comfortable, perfect feature, adjustable to all the needs. Very convenient, you can take it anywhere! Is very discreet, ppl honestly will ask i... Vis mer

Informasjon om virksomheten

  1. Produsent av medisinsk utstyr

Skrevet av virksomheten

MV.Health is an award-winning leader in Women's & Men's Health devices. These doctor-designed products adapt to the user's anatomy & deliver targeted vibrations to promote pelvic comfort, support natural lubrication, encourage penile blood-flow & enhance overall intimate health. MV's FSA/HSA eligible devices have won over 60 international awards including Red Dot, iF Design & Design Week. Backed by science & documented in 15 peer-reviewed journal papers, MV devices are recommended by leading doctors in US, UK & Europe and have improved the lives of over 200,000 users worldwide.


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

273 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,4

Alle anmeldelser

(273)

21 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

It wasn’t for me

The vibrator cannot be for you if you are L size. I contacted MysteryVibe for my problem and the support reached me and gave me a good support. Even thought the product isn’t for me, they gave me a good service and support. They also informed me about next year to drop a better version in different sizes.

8. september 2022
Anmeldelse skrevet uten oppfordring
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Svar fra MV.Health

-- Update: Thanks so much for the updated review! --

Hi Alex, I'm so sorry to hear Tenuto wasn't the right fit for you. As the grip needs to be quite tight to maintain the erection, Tenuto is designed to stretch to fit around 80% of penis girths. We actually had our first version much wider to fit 90% of penis girths but it proved to be too loose for many people. We are currently looking at adding more sizes next year. Please email me at soum@mysteryvibe.com and I will arrange for a credit on your account.

Vurdert til 1 av 5 stjerner

Ordered 4 months ago . . . nothing

I ordered in May. It is now September. After weeks of not responding to my requests, seller finally cited "lockdowns in China" as the cause of the delay. Yet, their website says the same item I ordered "will dispatch in 1 week." Perhaps its time to contact the Bureau of Consumer Protection, part of the Federal Trade Commission.

2. september 2022
Anmeldelse skrevet uten oppfordring
Logoen til MV.Health

Svar fra MV.Health

Hi there,

I am so sorry to hear you are still waiting for your delivery. While the china lockdowns delayed us by 2 months, all the backorders from the last few months have been fulfilled as we did those first. Could you please send me an email at soum@mysteryvibe.com with your order number and I will find out what caused your order to not reach you yet and arrange for a new delivery right away.

Thanks so much!
Soum x

Vurdert til 5 av 5 stjerner

I love my new Tenuto

I love my new Tenuto, couldn't decide between this and something bigger, but all doubt was gone after after it arrived. Quality is superb, power, superb and love the way it bends to hit the right spots. The App is a dream to use too.

1. august 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

It’s been over two months since I…

It’s been over two months since I placed my order and to date have not received anything! I wrote to them about a month ago and was told it would be sent in a week. That came and went three weeks ago and still nothing Not even the courtesy to drop a email to let you know what is going on! Over 200 bucks spent and they can’t even send a freaking e-mail to keep you updated! I would NOT recommend this company to anyone! Save your money time and frustration and go someplace else!

30. august 2022
Anmeldelse skrevet uten oppfordring
Logoen til MV.Health

Svar fra MV.Health

Dear William,

I am so sorry for the delays in shipping your product. It has been painfully slow with lockdowns in China the past few months but production is now up and running. We started fulfilling the back orders earlier this month and all of them will be fulfilled in the next couple of weeks.

Again incredibly sorry about all the delays. Please email me (soum@mysteryvibe.com) with your order number and I will find out why our update emails didn't reach you. Thanks again for your patience, we really hope you will enjoy the product when you get it.

Love,
Soum

Vurdert til 1 av 5 stjerner

Waited 2 months for the Tenuto 2. It arrived broken…

I ordered the Tenuto 2 from this company 2 months ago. When the product finally arrived. The blietooth function was broken. I tried to connect it to 3 different phones. Nothing. Over 200 dollars and 2 months for the product to arrive broken.

4. august 2022
Anmeldelse skrevet uten oppfordring
Logoen til MV.Health

Svar fra MV.Health

-- Update: The new Apps are now live on both the Apple and Google App stores --

Hi there,

I am so sorry for the delay with our new App being available on the App Store. It is still in the queue for approval with Apple and Google as it takes a lot longer than other Apps due to us being in the restricted category of sexual health. The App should be live any day now. If you send me an email at soum@mysteryvibe.com I will let you know as soon as it's live.

Thanks again for your patience,
Soum

Vurdert til 5 av 5 stjerner

Incredible toy

Incredible toy (crescendo), blows my old ones out of the water. Was a little reluctant and first due to the hype around 6 motors and being able to control individually, but once you get the hang of it, nothing else can touch it. I was so pleased I ordered a Tenuto too, will review that shortly. Customer service excellent too, respond to queries quickly and efficiently.

19. juli 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Based on peer reviewed science and designed for everyone to use

I’ve been in touch to understand the science behind mystery vibe’s product design. The founder sent across a few studies that the scientific community did, without the company paying for these studies. I was happy to see that the product was indeed designed to support people with different needs when it comes to their bodies and specific situation. This convinced me to add the company to my go-to list for sex health tech products.

19. juli 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Simply amazing

Simply amazing, I was given this gadget as a gift and I can honestly say it’s made a massive difference to my life and partners. We had a terrible sex life and this has simply turned it around, I’m easily aroused by her and no need to take any ED pills.

19. juli 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Bought a crechendo

Bought a crechendo, but had some problem to connect it to the app on my phone. I sent them a message and got an explanation the next day.

13. juni 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Faulty product and no refunds or replacements, beware.

Waited for two months to receive my Tenuto due to issues overseas (not the companies fault, but frustrating nonetheless). I finally received it and charged it only to find the Tenuto vibrated for two minutes and then turned off. It would not respond to any inputs on the device or through the remote control I bought to go with it. I wrote customer service a week ago asking for help and have not received any response. They have my money and I have a product that didn’t even work once, so apparently I am screwed, protect yourself and do not buy.

10. juni 2022
Anmeldelse skrevet uten oppfordring
Logoen til MV.Health

Svar fra MV.Health

Hi Brandon, I am so sorry to hear about your Tenuto issue. Could you please email me on soum@mysteryvibe.com and I will sort this out for you right away. x

Vurdert til 1 av 5 stjerner

Product broke almost immediately

Product broke almost immediately. Would not turn on our hold a charge. Then would turn on suddenly for no reason and would but be able to turn it off. I think I wrote 3-4 emails to customer service and they never responded once. Terrible service

13. mai 2022
Anmeldelse skrevet uten oppfordring
Logoen til MV.Health

Svar fra MV.Health

Hi there, I am so sorry to hear about your poor experience. Please could you email me with your Order details and I will get this sorted immediately. I will also look into why your emails were not received by our customer service system. My email is soum@mysteryvibe.com X

Vurdert til 1 av 5 stjerner

Don’t bother

Do NOT buy anything from this company. Terrible (actually nonexistent) service. I’m not anticipating a refund for the crescendo I ordered. Doesn’t turn off! Charger kept blinking red and it was HOT! It won’t pair with an iPhone and the app is confusing. As for the vibration. Might work if you’re super sensitive. There’s no phone number to call. Emails just get the standard msg to “call” during office hours. What a ridiculous contraption.

23. februar 2022
Anmeldelse skrevet uten oppfordring
Logoen til MV.Health

Svar fra MV.Health

Dear Blanche, I am so sorry to hear about your poor experience. Could you please email me at soum@mysteryvibe.com and I will get this sorted for you right away. Love, Soum

Vurdert til 5 av 5 stjerner

My product has a faulty charger *UPDATING*

My product has a faulty charger. I have sent two emails to customer service in the past four days with no response. I’m sure it’s a great product but I have no way of knowing until it can be charged/user.

Update 1/10; received messages and amazing help from MysteryVibe following my post. Received my new replacement charger yesterday and a label to send the old one back. They sure righted this wrong experience quickly!

31. desember 2021
Anmeldelse skrevet uten oppfordring
Logoen til MV.Health

Svar fra MV.Health

Dear Marie,

We are so sorry for the late reply. Our offices were closed for Christmas holidays and got back today.

Could you please email me your order number and I will sort this out right away. My email is soum@mysteryvibe.com.

Thanks so much,
Soum

Vurdert til 1 av 5 stjerner

They sent me the wrong product so I…

They sent me the wrong product so I contacted customer care and they requested I send it back, and they will ship me the right product. I sent back the item the same day with UPS.
I have contacted customer care multiple times and no one has responded back to let me know when the new item will be shipped. I would not recommend!!!!!!!

26. september 2021
Anmeldelse skrevet uten oppfordring
Logoen til MV.Health

Svar fra MV.Health

Dear Becca,

I am very sorry for the mixup. I just spoke to our customer support team and they said it's all resolved now. Please let us know if you need anything else.

Love,
Soum

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

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