Terrible delivery service and absolutely no accountability I have had my collection point changed three times. The latest one was changed to an address more than 10 km away from my original c... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very quick dispatch and delivery. Before estimated time. Everything well packed, exactly as described. Great quality.
Bewerkt: Een pakket besteld met best grote waarde, door de bezorger gemeld als 'bezorgd in de brievenbus'. Dat past niet eens. Klantenservice heeft tot 3x toe gemeld dat het onderzoek is gedaan en... Vis mer
Selskapet har svart
They make good protein. It’s cheap as you’ll get without compromising on quality. The delivery is always a little slow though and you could end up waiting up to a fortnight for it to come.
Selskapet har svart
Informasjon om virksomheten
Kontaktopplysninger
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Storbritannia
- 0161 813 1487
- myprotein.ie
3,0
Middels
11k anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Consistently Incompetent
The last time I ordered from MyProtein I swore I would never order from there again, every time I place an order there is an issue with it. It's either late or doesn't arrive or is missing items. I've never dealt with a more incompetent company. I gave it one last try and I've received an email today telling me there's a problem with my order again. Honestly, never again will I order from there. It is consistently the worst possible customer experience. Real incompetence. And any time it has gone through it takes so long. Never ever again!!
Incredibly the reply to this mentioned that they couldn't find my account. Yet when this happened before they could find it. Just another example of the incompetence and culture of dreadful customer service pervasive in MyProtein. Always a tedious process, never painfree, always some sort of issue. Never, ever again.
6. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Myprotein
Hello David,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a message via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Svar fra Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Svar fra Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Here we go AGAIN! Rubbish courier service
02/05/24 - Update. I received the below reply from My Protein this morning.
"We have contacted relevant departments to assist in investigating the situation of the package. If there are any updates, we will inform you as soon as possible."
It just is not an acceptable reply when all I want to know is when will my order be delivered. It has not even been processed by EVRI yet. Absolutely shocking service.
-----------------------------------------------------------
Here we go AGAIN!! Great products, but my order is still saying 'Parcel carrier label created' which means there's no sign of it moving from the depot (took over a month for delivery in the past). This issue has been raised with MyProtein but I get the usual lip service nonsense and nothing happens! Why do MyProtein continue to use EVRI as a courier. This happens every time I have made an order. I'm sick of it and so annoyed again.
1. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Myprotein
Hello Dee,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a message via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Svar fra Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Shocking delivery
Great product. Shocking delivery for the third time my order is delayed 4 days so far. No sign of it moving from the depot. Has been previously raised with myprotein and they never resolve it going forward.
19. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trust Pilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Delivery standards unacceptable
The customer service agents are fantastic.
The company delivery is awful.
1st issue - discount didn't apply when the order was made (bought on sale)
2nd issue - order took a month to deliver after fastway didn't attempt to deliver and returned to myprotein.
3rd issue - fastway finally delivered but destroyed box and left on doorstep.
17. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trust Pilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Very fast delivery , great product
Very good delivery time , great price and great website
18. april 2024
Svar fra Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Didn’t receive one of my items and item…
Didn’t receive one of my items and item took too long to come very disappointed. My hard earned money was put to waste very upset abiut all of this.
11. april 2023
Svar fra Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Order placed three weeks ago
Order placed three weeks ago. First delivery was returned to myprotein by fastaway due to damaged package. Requested the the same items be sent again. Over a week later tracking shows the new package is also damaged and has be returned to my protein. Disgraceful that they chose to use the worst delivery company within Ireland to deliver their orders and no compensation offered
8. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Myprotein
Hello J Cooke,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a message via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Fantastic delivery
I needed the snacks fast so ordered on Tuesday afternoon paid €12.99 for delivery and delivered next day from Poland.
4. april 2024
Svar fra Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
My Protein Nightmare: A Saga of Ineptitude
My Protein? Ha! More like "My Poisonous Protein"! This abomination of a company couldn't navigate their way out of a paper bag, let alone handle the basic task of fulfilling orders. And their chosen courier, Fastway? It's as if they hired a troop of blindfolded monkeys to handle deliveries. It's been a month since I placed my order, only to have it vanish into thin air without a trace. And what do I get in return? Generic, mind-numbing emails that offer no solution and not a single shred of accountability. Do yourself a favour and avoid this circus of ineptitude masquerading as a business. Unless you enjoy playing the fool while they laugh all the way to the bank, steer clear of My Protein and their disastrous partnership with Fastway!
Re response below:
What a load of rubbish! There's no such thing as messaging on Trustpilot, and your blatant lies only add insult to injury. Instead of owning up to your failures, you continue to peddle falsehoods in a pathetic attempt to save face. Spare me the charade and provide a legitimate solution, if you're even capable of such a thing. Your lack of accountability is truly astounding.
2. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trust Pilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Svar fra Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Svar fra Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Majority of products out of stock.
25. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Svar fra Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Love My protein! 😍
Ordering from My protein is so easy and quick, got my stuff in 24 hours! Products are good, especially love the protein whey isolate as I’m not keen on the texture and flavour of protein powder in things. But flavours selling out too quick, please make more! 😍
21. mars 2024
Svar fra Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Svar fra Myprotein
Hi Matthew,
We are really happy to see this feedback from you and thank you for this review.
If you will have anything that you will need any help within the future, please do not hesitate to contact our customer service team through your online account and we will help you.
Have a lovely day.
Feedback team
Svar fra Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Absolutely the worst customer service I…
Absolutely the worst customer service ever!!They sent me product which had different ingredients than described on website.I tried to replace / return it since month already but customer service keep saying that it has to go through QC team first.Internal procedures in cost of the consumer and still didn't provide any solution
.what a joke.AVOID!!!
RE Below: There is nothing like direct inbox in Trustpilot so no, no one actually wrote any message
23. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trust Pilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.