I thought my PlantIn subscription included an annual credit card charge. I sent an email asking for no future charges. I received a thorough explanation that my card was charged only at time of the s... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I am truly impressed at your response times. It was later in the day on Friday and I did not expect any response until at least Monday. Your team responded immediately each time I replied with need fo... Vis mer
Selskapet har svart
j'ai interrompu mon abonnement depuis mars 2026, l'abonnement est bien confirmé comme inactif sur mon téléphone. Non seulement je continue à être prélevée tous les mois, mais je le suis 2 fois par mo... Vis mer
The customer service is superb. I needed help canceling my service due to financial issues, and they were very friendly, kind, and supportive. PlantIn also saved the life of my little Norfolk Pine... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Caring for plants doesn’t have to be complicated—that’s why we created PlantIn. It’s more than just an app; it’s your go-to helper for keeping plants happy and healthy. Whether you’re a beginner or a seasoned plant parent, PlantIn has tools to make plant care simple and fun. You can identify plants instantly, set up custom care schedules, and even get expert advice when your plants need a little extra love. We’re here to make your plant journey stress-free. Visit myplantin.com or download the app to explore everything PlantIn has to offer. Need help with watering? Want to know why your leaves are turning yellow? We’ve got you covered with easy-to-follow tips and advice. We also love hearing from you—every PlantIn app review helps us grow. Got suggestions or even complaints? Don’t hold back! Your reviews and ideas help us make PlantIn better for everyone. At PlantIn, our goal is simple: to help your plants thrive while making plant care easy and enjoyable for you. Download the app today and discover how fun and stress-free growing happy, healthy plants can be! 🌱
Kontaktopplysninger
Florinis 7, Greg Tower, 1065, Nicosia, Kypros
- trust@myplantin.com
- myplantin.com
4,3
Enestående
488 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Quickly refunded- GREAT CUSTOMER SERVICE!!!!
I did the trial with this app and it really does what it says! However, due to circumstances changing our family's finances I had to cancel my subscription! After requesting a refund and cancelation, they responded the next day and were very courteous! Thank you so much!! For those of you letting the app... enjoy it!! It is well worth it!!!
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for your wonderful feedback, Crystle! 🌟
We’re thrilled to hear that you had a positive experience and that our team was able to process your refund and cancellation quickly and courteously. We completely understand that circumstances change, and we truly appreciate your kind words and recommendation.
If the time is ever right again, we’d be happy to welcome you back!
We’re here anytime you need us!
PlantIn Team 🌿
Customer service is the bomb!
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for your amazing feedback, Deshon! 🌟
We absolutely love hearing that you think our customer service is the bomb! Our team works hard to provide fast, friendly, and helpful support, and your words truly mean a lot to us.
We’re here anytime you need us!
PlantIn Team 🌿
Feronique
Feronique was the only customer service person that I found helpful. I felt like a number to the other agents that I dealt with.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you for sharing your feedback, Brianne. 🌱
We’re truly sorry to hear that some of your interactions made you feel like just a number. That’s never the experience we want for our users. Every person who reaches out to us deserves attentive, respectful, and personalized support.
We’re very glad to hear that Feronique was helpful and made a positive difference in your experience. We’ll be sure to share your kind words with her and also use your feedback to improve the consistency and quality of support across our entire team.
If there’s anything further we can assist you with, we’re here to help at trust@myplantin.com.
PlantIn Team 🌱
Great experience
The app looks like it could help me a lot. Customer service was wonderful in their response time and very helpful. Thank you.
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for your feedback! 🌟
We’re thrilled to hear that you had a great experience and that the app looks like it could be helpful for you. It’s also wonderful to know our customer service team met your expectations with quick and helpful support.
We’re here anytime you need us!
PlantIn Team 🌱
I have never heard of you
I have never heard of you! And how you got my credit card number, I have no idea and to sit there and tell me that you can't find a subscription for me. But you can't give me a refund either? You all are nothing but a fraud. I've tried to be very nice through this, but i'm done dealing with you guys.And my Attorney will be in contact with you.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Dear Lonnie,
Thank you for sharing your concerns. We’re truly sorry to hear how distressing this situation has been for you. We understand how alarming it must feel to see a charge from a company you don’t recognize, especially if you believe no subscription exists.
We want to assure you that we do not have access to credit card details unless they are entered during a purchase through a secure payment processor. Therefore, we kindly ask you to contact us directly at trust@myplantin.com with the email address that may have been used, the last four digits of the card charged, the transaction date, and any reference numbers from your bank. This will allow our team to thoroughly investigate the matter and clarify exactly what occurred.
We want to assure you that we do not have access to credit card details unless they are entered during a purchase through a secure payment processor. If there has been any misunderstanding or unauthorized transaction, we are committed to reviewing it carefully and working toward a proper resolution.
We appreciate you bringing this to our attention and hope to assist you as quickly as possible.
PlantIn Team 🌱
Customer care was amazing❤️
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Aww, thank you so much for the love, Nat! ❤️
We’re truly happy to hear that you had an amazing experience with our customer care team. Your kind words mean a lot and motivate us to keep doing our best every day. Happy growing!
PlantIn Team 🌱
It didn't do what it showed in the ad I…
It didn't do what it showed in the ad I saw.
I tried to use it a few times but it just isn't for me.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you for sharing your feedback. 🌿
We’re sorry to hear that the experience didn’t match what you expected from the advertisement. That’s certainly not the impression we aim to give. We always strive to present our features as clearly and accurately as possible so customers know what to expect before getting started.
We understand that not every service is the right fit for everyone, and we appreciate you giving it a try. If there’s anything specific that felt unclear or didn’t work as anticipated, we’d truly value the opportunity to learn from your experience.
Thank you again for taking the time to share your thoughts.
The Team 🌿
Prompt positive response.
Prompt positive response with explanation of reasons for the resolution.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you for your thoughtful feedback! We’re glad to hear that you received a prompt and positive response, along with a clear explanation for the resolution.
Providing timely support with transparency is very important to us, and we’re happy it made a difference in your experience.
PlantIn Team 🌱
quick response So far Im liking…
quick response So far Im liking Plantin app
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for your feedback, Toni! 🌱
We’re happy to hear that you received a quick response and that you’re enjoying the PlantIn app so far. That’s exactly the experience we aim to provide!
If you ever need any help along the way, we’re always here for you. Happy growing! 🌿
PlantIn Team 🌱
Svar fra PlantIn app
Thank you so much for your feedback! 🌟
We’re glad to hear that we were able to take quick action and do exactly what you requested. Providing efficient and reliable support is always our goal.
We’re here anytime you need us!
Plantin Team 💛
A Easy Way to communicate and quick Turn Around Time.simple text message end a…
A simple text message end a subscription that I no longer use. Thank you for the quick turn around.
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for your kind feedback, Jerri!
We’re delighted to hear that a simple text message was all it took to end a subscription you no longer use. Providing an easy way to communicate and a quick turnaround time is very important to our team.
We’re always here if you need anything in the future!
Plantin Team 💛
I had problems with few plants and…
I had problems with few plants and there was no answer from Plantin, it was written that everything is ok, but it was not. At the first glance i liked it, but it has no sense if it does not work properly. And it us quite expensive for what you got.
10. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Dear Milko,
We’re really sorry to hear about your experience and the frustration this caused.
We understand how disappointing it is when the app indicates everything is fine while your plants are clearly having issues. That’s not the experience we want you to have. We also appreciate your honest feedback regarding the value and pricing.
Please reach out to us directly at trust@myplantin.com
with details about the plants in question (photos, plant type, and the email linked to your account), and our team will carefully review everything for you. We want to make sure your concerns are properly addressed.
Thank you for bringing this to our attention — we’re committed to resolving this as quickly as possible.
Best regards,
PlantIn Team 🌱
Kylie from customer service responded…
Kylie from customer service responded quickly and resolved my concerns.
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for your kind feedback, Terri! 🌱
We’re delighted to hear that Kylie was able to respond quickly and resolve your concerns. Providing fast, caring support is very important to our team. Happy growing, and we’re always here if you need anything! 🌿
PlantIn Team 🌱
I got a response very quick and…
I got a response very quick and received a refund right away.
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you for your feedback, Tina! 🌱
We’re really glad to hear that our team responded quickly and processed your refund without delay. Providing fast and supportive assistance is always our priority. Wishing you all the best and happy growing!
PlantIn Team 🌱
Well they did give me a refund after…
Well they did give me a refund after contacted them by email a couple of times.
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you for sharing your experience with us, Yolanda! 🌱
We’re glad to hear that your refund was successfully processed after you reached out. We truly appreciate your patience and taking the time to follow up with us.
If you ever decide to give PlantIn another try, we’ll be here to help. Wishing you all the best on your plant care journey! 🌿
PlantIn Team 🌱
Easy to use app
Easy to use app. Love the scanning your plant option and the notification reminders to care for the plant. Customer service was quick and friendly
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for your kind words! 🌿
We’re thrilled to hear that you’re enjoying the easy-to-use app, especially the plant scanning feature and care reminders. It’s wonderful to know our customer service team was quick and friendly as well- that’s always our goal!
Your support truly means a lot to us!
PlantIn Team 🌿
Svar fra PlantIn app
Thank you so much for your kind words, Sonya! 🌱
We’re truly happy to hear you felt treated with courtesy—that’s always our goal. Your appreciation means a lot to us!
PlantIn Team 🌱
Fué buena pero realmente…
Fué buena pero realmente por tiempo mio y prestaciónes sugeridas, no pude seguir la Aplicación y debí cancelarla! El problema es q deberian dejar probar ni q fuera 24h y luego suscribirte si quieres y no q te suscriban ellos de forma automática y tener que reclamar el abono! No es respetuoso….
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you for sharing your honest feedback with us, Pilar. 🌱
We’re glad to hear your experience was good overall, but we completely understand your concerns about the subscription process.
Thank you again for taking the time to share your thoughts—it truly helps us grow.
PlantIn Team 🌱
I UNDERSTAND THAT THE DEBIT WAS A…
I UNDERSTAND THAT THE DEBIT WAS A MISTAKE.
THANKS A LOT!
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for your understanding and for sharing this with us! 🌱
We truly appreciate your recognizing that the debit was a mistake. We’re always here to sort things out quickly and make sure everything is handled properly.
Your kindness means a lot to our team—thank you again!
PlantIn Team 🌱
Lost trust
I found the joining free trial quite deceptive. A month changed to 3 days before full charge.
Refund promised quickly though. Fingers crossed.
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you for sharing your concerns, Lynne. 🌱
We’re truly sorry to hear that the trial experience felt confusing or deceptive—that’s never our intention. Our sales screen contains all information about trial period terms and a list of payments. In addition, any charges can be applied only after confirmation from the customer's side.
We’re glad a refund has been arranged, and you can rest assured it is being processed as promised. If you have any additional questions or concerns, we’re here to help.
Thank you for giving us the opportunity to address this.
PlantIn Team 🌱
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.