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Bought for my girlfriend for Christmas she loves it!

Came quickly and looked great. I love that fact you get to approve a draft first.
Great company

Absolutely loved my photo! Fast service and good quality.

So so pleased with my order! Amazing service, fast response and beautiful quality! Will definitely recommend.

Lovely picture looks like the photograph that was sent in.

Beautiful print of our pooch and through no fault of company it arrived damaged.
Was replaced and resent.
Dealt with Thomas so helpful.
Thank you much appreciated.

Lovely picture of my dog

The picture was an accurate copy of the photo I sent. They kept me informed as the picture was produced and dispatched

Amazing job ! And they also edited my picture to my requests ! The delivery was fast and the item was well wrapped and all the interaction I had with the customer service was excellent! I'd totally recommend if you are considering the service.

Loved capturing my woofers on picture for life, a constant reminder of the joy they bring me every day

Very good and I’m happy with result and fast service

AMAZING PICTURE. LOVE IT !

Verschrikkelijke communicatie and duurde 7 weken voordat m’n (originele) kerst kado aankwam, na velen malen e-mailen. Vervolgens een tegoedbon beloofd (mid-december) van MyPetFrame en nogsteeds niets ontvangen.

Do not order !!!

The product was lovely in the end and customer service were very helpful. The only reason this isn't 5 stars is because there was a delay between proofs.

The 2 prints I ordered were great but one of the frames were damaged on the corner.
On my first contact via email with customer support, I was told a new clear sheet would be sent out.
Nothing has been sent and it now seems I'm being ignored as they have stopped replying to my emails.

I found the process easy, efficient and value for money, it was a gift for my sister and was a big hit. I couldn’t work out how the download I asked for, worked so emailed back with the query, and received a very quick resolution, which (considering this was over the Christmas holidays), was pleasantly unexpected.

I do understand that businesses are under immense pressure at Christmas but I think here is a perfect example of a company taking on more than they have capacity for.

I ordered on Monday 12th after claims on their website that a ‘proof would be sent in less than 24 hours’ and 1-2 shipping days for delivery. The product looked great and I was excited to get two Christmas presents for people I love.

Unfortunately it then went downhill. After 24 hours I went to send a chat on their website only to see the function was turned off and a whole host of preset information. Firstly the 24 hour promise apparently doesn’t apply when they are busy at Christmas with a 72 hour timeframe. Why advertise 24 hours as part of your Christmas promotion?

In good faith I waited longer and received a proof for one of my orders on Wednesday 14th. It was okay but definitely needed some adjustments (cats with no whiskers?). Felt like it had been a little rushed. I sent the amendments and was alarmed to see that amendments can then take 72 hours - but as long as everything is confirmed by 20th Dec then guaranteed Christmas delivery.

Well it’s now Saturday 17th and I still haven’t even received the first proof for one of the pictures and no sign of amendments on the second. Combined with the Royal Mail strikes I am not confident of receiving these before Christmas.

What is disappointing is that it looks from responses to reviews below that the company is hiding behind the Mail strike. Everyone is aware of this but it is blatantly obvious that the company has taken on far too many orders.

Whilst waiting for my proofs I have received and seen advertising ‘order now and still in time for Christmas!’ - when you clearly have lots of customers still waiting for their current orders. Why not focus on fulfilling the commitments you have made already?

This is not a cheap item and after a difficult year for a lot of people it looks a little bit like you are just taking peoples money and then not delivering on the service promised. I think there’s going to be a lot of disappointed people and when people are reaching out to you you’re just sending a generic response asking people just to ‘wait longer’.

I hope I’m wrong and maybe you’ll pull it around and everyone will get their orders dispatched - in which case I will be happy to update this review - but I am not surprised to see it’s only me in this situation.

I work in customer service and managing expectations is so important. I know I would be happier to order and wait longer for a product if you were honest about your turnaround times - before people spend their money on something you can’t deliver.

Update: I did finally receive an update on my proof and the missing proof on Monday. Unfortunately due to how busy they are there are long delays if you need amendments - even if they are minor. A little frustrating when I had to ask three times for something to be fixed.

I approved these on Tuesday which claimed to be the last day to confirm for amendments. No dispatch confirmation since then.

To be fair I had given up expecting it to arrive for Christmas so I’m not surprised.

Finally got a non automated response from their customer service yesterday - but no apology. Polite but just saying they see that I have accepted the proofs and the order will be shipped as soon as possible. So obviously hasn’t even been processed.

Update 24/2 - just to say I did eventually receive my order in January and the quality was nice enough - apart from the fact they somehow managed to undo one of the corrections they had previously made on the proof whilst fixing something else. (But my fault for confirming the proof as I assumed they wouldn’t mess something up again they had previously fixed.) As compensation for the whole process they wanted to offer me a £15 voucher off my next order when it’s safe to say I would never use this company again. Had an email today from Trust Pilot that the company had flagged my review as not genuine but I have submitted all the evidence and I assure any readers that this is a completely honest review.

Very bad customer service, I requested changes multiple times, and changes were still not being made, and the shipping deadline is approaching, I have no choice but to approve it. Hope it will arrive before Xmas.