Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Call resolved the problem in minutes. Sandra was able to confirm the issue was wider than just my account and also resolved the updated figures. A really helpful contact who has a lovely Scottish acce... Vis mer
Kelsey from customer services was really helpful and sorted my problem out straight away. Much better than going through a web chat etc.....
Great customer support given by Kelsey at MM. Request actioned and enquiries answered swiftly and efficiently. Very happy with the service provided and would recommend them for sure.
Informasjon om virksomheten
Skrevet av virksomheten
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Kontaktopplysninger
First Floor, 5 Fleet Place, EC4M 7RD, London, Storbritannia
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Enestående
582 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great session 😊
Informative. Knowledgeable presenter. Spoke in a way that those who don't understand will understand without sounding like he was talking to idiots 💛 Didn't last for too long and was easy to get on board with.
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Joined a Money Matters webinar today
Joined a Money Matters webinar today. Pensions can be very confusing but the session was really informative and interesting and gave me a bit of confidence to put a bit of time into planning for my retirement.
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
I found it insightful
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
The whole process of requesting…
The whole process of requesting information and receiving that information was quick and easy. Sandra was polite and professional and made me feel at ease. I requested further information that was sent promptly by email . In all a great service .
17. september 2026
Svar fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Svar fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Money matters helped me
Narin was very patient with me whilst I was trying to amend my A,V,C,'s. We had to keep going through things to get it right. Thank you so much.
17. september 2026
Svar fra my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Svar fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Very clear and concise webinar
Very clear and concise webinar - made clear a lot of grey areas surrounding pensions. I enjoyed the physiology behind it also - thank you Greg March, you have a good clear way of describing things 👍
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Professionally delivered presentation.
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Svar fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Great explanation of the LGPS pension…
Great explanation of the LGPS pension and the shared cost AVC . Lots of new information which is very useful .
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Prompt Response as great service all…
Prompt Response as great service all user error on my part!
15. september 2026
Svar fra my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Brilliant service
Brilliant service, couldn't fault it
Got through no problem at all, which was a great start. The lady I spoke with was so helpful and professional, she explained everything clearly and was really understanding. Nothing was too much trouble.
And I have to say, her accent was lovely, warm and friendly, it genuinely made the call a pleasure.
Would highly recommend.
Thanks again, really appreciated the help.
15. september 2026
Svar fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Quick and effective assistance offered
Quick and effective assistance offered. In fact, every time I have sought assistance from Money Matters Support it has been quick, polite and very helpful.
15. september 2026
Svar fra my money matters.
Hello Dave,
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Svar fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Nirin from my money matters was very…
Nirin from my money matters was very helpful and took the time I needed to help and support me through the avc process. Brilliant service
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Svar fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Short wait time
Short wait time, Sandra was really helpful and changed my AVC as requested. Website not as good as the personal approach to service though.
15. september 2026
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Change the name to future pot
It was interesting and I certainly liked the idea of considering yourself in the future and re-framing the term of pension. However I did phase out. I like examples to help reiterate the words.
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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