Call resolved the problem in minutes. Sandra was able to confirm the issue was wider than just my account and also resolved the updated figures. A really helpful contact who has a lovely Scottish acce... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Vis mer
Selskapet har svart
Kelsey from customer services was really helpful and sorted my problem out straight away. Much better than going through a web chat etc.....
Great customer support given by Kelsey at MM. Request actioned and enquiries answered swiftly and efficiently. Very happy with the service provided and would recommend them for sure.
Informasjon om virksomheten
Skrevet av virksomheten
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Kontaktopplysninger
First Floor, 5 Fleet Place, EC4M 7RD, London, Storbritannia
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Enestående
579 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great retirement trap session
Attended a retirement trap session
It was very informative and well delivered by Nick, clear and practical. Gave me a lot to think about
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Svar fra my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
I was completely in the dark regarding…
I was completely in the dark regarding how the AVC pots work however the information I obtained from the phone call was very informative. Thank you Nirin
22. september 2026
Svar fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
A very helpful agent!
The agent I spoke to, clearly explained how an AVC account, in addition to my pension, could maximise my retirement income.
I was happy with her calmness and patience, in not rushing through the questions I asked.
In conclusion, it was a nice experience!
18. september 2026
Svar fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
easy to use and lady was helpfull
21. september 2026
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Svar fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Really helpful
Really helpful, I’ve learned a lot in the 45 minute sessions.
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
They answered all my questions clearly…
They answered all my questions clearly and sent me an email to confirm everything discussed.
21. september 2026
Svar fra my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
A speedy response time which answered…
A speedy response time which answered my question.
18. september 2026
Svar fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Telephone support was helpful
Telephone support was helpful, friendly and encouraging.
16. september 2026
Svar fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very professional and Reassuring.
The Staff (Katie)was very clear and very detailed in all her communication which helped me to clear my doubts and initial confusion.
I was very reassured after the telephone call, thanks to her calm and very professional support and update.
18. september 2026
Svar fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very informative webinars
Very informative webinars, clearly presented. I've also signed up to a free 1-1 session to better understand my expected pension based retiring early.
18. september 2026
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Useful content
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
The person on the call was very polite…
The person on the call was very polite and encouraged me to ask questions this helped to make sure the discussion was very fruitful for me
18. september 2026
Svar fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Quick and accurate advice followed by…
Quick and accurate advice followed by updating requirements
17. september 2026
Svar fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
My Money Maters User Experience
The person I spoke to was very open and honest in what they could help me with and what they couldn't. Very professional and polite
18. september 2026
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Clear slides
Clear slides , pace
My Chat function was turned off, unsure why
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Great session 😊
Informative. Knowledgeable presenter. Spoke in a way that those who don't understand will understand without sounding like he was talking to idiots 💛 Didn't last for too long and was easy to get on board with.
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Joined a Money Matters webinar today
Joined a Money Matters webinar today. Pensions can be very confusing but the session was really informative and interesting and gave me a bit of confidence to put a bit of time into planning for my retirement.
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
I found it insightful
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
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