INNOVO Anmeldelser 

I received an email reply and a phone message so I was able to make my purchase in a very timely fashion.

The agent listen to my issue and solve the problem quickly.

Réponse rapide
Et personne très sympathique et agréable

The Innovo representative was very helpful, informed and cheerful. She double checked my address, since I had used a different one the last time I ordered. This was helpful, since the old one is the one I really prefer to use. I had a question about what I was ordering and she had the answer I needed.

I received my Innovo kit sometime in late October 2022. After using for a week or so I was being shocked really bad and asked for an exchange on the shorts. The shorts were replaced and I received the new ones around Mid November. I used the new shorts for about 4 weeks but started having issues with being shocked and error codes on the controller. I have tried for weeks to work through the errors and constant shocking but I can't take it any longer. The error code on the controller says that there is a problem with the pads on the shorts. As I already asked for one replacement I have been hesitant to ask again but I really need these shorts to be replaced. I have not been able to finish one 12 week round of treatment without being shocked and constant error codes. I am so disappointed in my experience with your product. Its been over a year since I last used the shorts and I am experience terrible muscle twitches in my legs and behind. This has happened ever since I had tried the Innovo Product. The twitches are so intense it wakes me up at night and I can't get bad to sleep. The shocking and the contracting of the muscles during use has not been a good experience because now I am having problems when I am not even using it.

I wouldn't give it a single star! It is rubbish. Waste of money. When demanded a refund l was told the policy changed and l was not liable for a refund as promissed earlier. I feel conned. Very expensive mistake. I wish l had never heard of them. This is preying on desperate women.

He was great. Easy to talk to. Answered all my questions. Generally a nice person. He knew many things about the job.

These guys have a great product and super responsive customer service. I highly recommend Innovo.

J'avais un problème et il a été résolu. Parfait

I bought the Innovo starter kit but the shorts were too big . For over 2wks I couldn't get hold of anybody on the phone or via email, afyer 2wk i finally got to leave an answerphone message which promised to contact me back in 24hrs this dis not happen although I did finally get am answer via email. But they did not exchange the shorts for smaller size or offer me the refund that I asked for . I find there customer services very disappointing and unhelpful and also the website will not show refund policy or how to return the product or put you in touch with anybody that can help . I would not recommend this product or company to anyone else, which is a shame as I did buy the original product 6yrs ago and found the company a lot better to deal with back then over now .

Ich habe das Innovo Kit, (perfekt zur Stärkung des Beckenbodens) vor längerer Zeit bestellt. Der Kontakt mit dem Kundenservice ist immer freundlich und entgegenkommend - so wie meine Erfahrung gestern auch. Ich habe des Öfteren bei Innovo bestellt (die Shorts) und bin super zufrieden. Super Ware. Das Team von Innovo ist top! Ich bin gespannt was sie 2024 auf den Markt bringen. Danke für die Weiterentwicklung..

Latitia is great! Very pleasant also

Laetitia was great! She took time to help me. I am having issues with the shorts, so I would like to try the leg wraps. Barbara Y

Ray was very patient and easily understood

Perfect understanding about my personal nerfs! Thanks Laetitia for all your cares about me

Very congenial, polite, and patient.
Really tried to understand customer needs.
Good follow up communication and very quick, one day response to our request.

Ray was very knowledgeable and friendly helping me to place my order. Don't have the product yet so can't tell you about that yet!

Laetitia was very friendly and efficient. She solved the problem quickly and walked me through the steps I need to follow up. Thanks

1.Reaching the customer service rep who took time to try to resolve the trouble and come up with practical ideas made me feel supported..
2. Hearing that the customer service rep would try to resolve things after our call as well.
3. Hearing back from the rep with a potential solution
THANK you