My Future Living Anmeldelser 

Just wanted to thank you to Conor and Louise for your help with my mum's move to Homefleet House, Ramsgate. She is loving it there.

10-01-2025 @ 14:03
I live in HOMELACE HOUSE, HONITON where I rent a 1 bedroom flat from “My Future Living” (MFL). I have recently made 2 very negative reviews on Trustpilot about MFL and they have been, justifiably, really poor. However, in all fairness, if I review the bad, I have to review the good, so read on.

WHAT HAPPENED
The lounge door in my flat is a Fire Door. Recently, the self closing mechanism for the Fire Door failed. It is obviously a very important safety mechanism so I contacted the maintenance department of MFL. They arranged for a tradesman to visit and attend to the closing mechanism. Within 2 days the tradesman had visited and rectified the problem. So, thank you very much MFL for attending to the problem in an efficient and timely manner.

Can’t believe my luck in getting a flat here. Very well laid out, all new decoration. Thank you for negotiating about the rent. It’s worth being over 60 to be able to move in. Lift works very well. Foyer always a bit smelly. Needs an Xpelair? Otherwise, wonderful view from the kitchen window, heating and hot water works fine. Still need to get some curtains, but otherwise love the flat and the Crystal Palace triangle. Reminds me of Paris, where I lived in 1967. Happy Christmas, Rupert Christie.

Trustpilot enables me to review all companies that provide me with a service. This includes My Future Living. 

Below I have given some very good reviews and there are more to come. However, the 4⭐️ ratings have been completely and absolutely overshadowed by My Future Living’s complete loss of control of their master keys and their refusal to guarantee me that intruders cannot enter my flat unlawfully using a master key.
Hence the poor overall one ⭐️ rating.

Firstly some good reviews. 
My Future Living have attended to the following, which is in no particular order, in a smart and timely manner as you would like to expect. 
A) Fixed the kitchen plumbing for a blocked sink drainage. ⭐️⭐️⭐️⭐️
B) Sent a carpet fitter round to stretch the lounge carpet. ⭐️⭐️⭐️⭐️

If I could cancel my one star rating I would put it down to zero. Why? Read on.

For some time intruders have able to unlawfully enter my property using a master key. It can only be a master key because I have always been 100% in control of my keys. I kept complaining to MY FUTURE LIVING and after a number of months they changed my front door lock.
Emphasising the lack of security, intruders entered my flat again within two weeks of the locks being changed and using a master key again.

I can provide timed and dated photographic evidences that intruders have been entering my flat.

The last time intruders unlawfully entered my flat was 29/10/2024 between 13:49 and 15:40. I have always kept MY FUTURE LIVING completely informed.

MY FUTURE LIVING offered to fit cameras. Why should I even need cameras.

I asked my future living a few questions about the cameras, will they be backed up by a professional body such as iCloud? They would need to be linked to Wi-Fi which I do not have, are they going to pay for that? What would happen if the intruders entered again and removed the cameras?
They did not answer those questions and in the end declined to fit them.

MY FUTURE LIVING say that their master keys are secure. THAT IS JUST NOT THE CASE BECAUSE INTRUDERS ARE USING THOSE MASTER KEYS TO UNLAWFULLY ENTER MY FLAT. I imagine having to live like this.

MY FUTURE LIVING are responsible for my SAFETY and SECURITY. They are failing miserably.

I have asked the MANAGING DIRECTOR of MY FUTURE LIVING many times to give me a guarantee that intruders cannot enter my flat using a master key but they have refused to do so. How can they rent properties to elderly residents and not guarantee their safety. ????

Could I again ask the MANAGING DIRECTOR on Trustpilot for that guarantee.

I can provide evidence for everything I say and would be happy to provide that evidence to trust pilot so my review can be substantiated. Can you do that MY FUTURE LIVING.

Unfortunately, my email address for this review has become corrupt and untrustworthy. I will continue my review from a new verified account.

Whilst individual departments, i.e. tenancy and maintenance, are each very approachable and helpful, there is lack of communication between departments regarding appliances to either be left or removed from a property prior to tenant moving in. Decisions appear to be made without letting the tenant know. This adds considerable stress to the tenant if they are not informed prior to move in which appliance is to remain or removed. Subsequently it is the tenant who has to either dispose of their own appliance or end up having to order and wait for a new one.

The boys in your office were extremely helpful and as far as I’m concerned I will recommend them to anyone that asks me about your company I m very happy with the move and now settled in thank you

Roo and Dee have been fantastic. Quick and efficient service

Would like to have been told on the specs that there was no gas input to the cooker, as its gas central heating. Louise Palmer has been brilliant with query and also the rest of the team .

Wonderfully helpful and patient. A few minor issues with an otherwise lovely flat dealt with almost immediately. All staff kind and courteous. Recommend very highly.

Conor was super helpful and could not recommend him highly enough as very friendly and proactive in with a difficult situation that needed understanding throughout.

Very professional and nice Paperwork absolutely perfect. I am glad that I have My Future Living looking after my tenancy. They are 'on the ball' with everything.

Feel so at home

Alexandra and Daniel were very efficient and helpful regarding the tenancy process, which went very smoothly. There were some problems with the keys to the property and we had to get new keys cut but I don't believe that any of these issues were down to My Future Living; it seems that they were down to the local management of the property. It seems that this was exacerbated by the local property manager changing at that time.
The property is nice, clean and quiet.
However, things went very differently with the inventory, which evidently had not been checked by anybody, which I thought was rather peculiar, and there were various issues of pre-existing damage and deterioration which I had to deal with. I had to struggle with this with Daniel and Donna, who did not respond to my emails, and I had some difficulty in working out who was responsible for what. But eventually, having chased up Daniel and Donna all the issues were eventually sorted out.
I think it merits four stars but I also think that - on the basis of my experience at any rate - there is certainly room for improvement with the inventory issues, and the inventory should be checked before a property is put on to the market.

Great welcome problem with the oven sorted new oven installed in 24hours

From our application to moving in to our My Future Living home, we were given lots of help and advice along the way. It was a very easy process and a couple of electrical problems with lighting we had on moving in, were fixed very quickly. We are very happy in our forever home and would highly recommend My Future Living to all.

Outstanding service! The staff was attentive and helpful, making my experience exceptional.

The assistance we received from both Roo and Dee throughout the whole process from viewing to moving was excellent. They helped us through each step and made the whole experience stress free. The Manager of Restharrow, Bournemouth Dee was also excellent in her presentation of the flat and all the requirements and rules and made us feel so welcome from day 1. Best decision we have made in being a part of My Future Living. Can't thank everybody enough.

The thought of moving was my worst nightmare. Now I'm happily settled in my new bungalow. My first contact was with Alexander who dealt with my inquiry efficiently and understood my needs. She treated me with respect and as an individual. After viewing my selected property Alexander talked and guided me through the complete process. Once I had submitted my application and relevant identification details were in place I was duly passed onto Louise who handled my application. She too handled my application with care and respect all the way through to the tenancy completion. I can not praise these two enough, Alex and Lou are both highly trained and understanding. Now I'm happily settled in my new home and am exploring my new area. Thank you so much.

Mother has settled in well in her new home. All staff involved in the housing process were fantastic, including Len, the Estate Manager. The flat meets all mothers needs, is bright and well appointed. The only point I would make as a visitor is that communal areas and carpets could do with replacing and a coat of paint. Otherwise, the whole property is a great advert for My Future Living.