EP Financial Solutions Anmeldelser 

I had a query regarding a payment i had already paid. Spoke to advisor, who said what he was going to do, which was fine. Just waiting on outcome.

SORTED A BILLING ERROR BY EE VERY QUICKLY
NO WAITING TIME TO PICK UP PHONE
VERY COMPETENT AND HELPFUL ADVISER
SHAME I CAN'T SAY THE SAME FOR EE CAUSING ME WORRY AND TIMEWASTING HASSLE

Very good customer service received

The gentleman who called me was extremely polite, considerate and helpful. Even so hi called me to do his job for his company and collect a payment he first wanted to receive some information from me about other outstanding debts and he wanted to make sure that I have enough funds for food for my 3 children.
I am very grateful for his help and support.
Good bless him.

No body likes dealing with agencies. But I actually thought these guys were pretty good. They were fair, didn’t heras me and the agent actually knew a lot about the client they were representing.

I spoke to Jacqueline on 11/11/25 @ 16:00.

This lady was extremely helpful and knowledgeable about the issue with your Client and a suggested outstanding account balance.

Unfortunately the outstanding sum was, in fact, not due as we had spoken to your Client sometime before regarding this.

Jacqueline was more than helpful by letting us know what the total sum requested was made up of.
It appears that there are 3 x ‘Referral Fees’totalling £45 - which now makes up nearly 50% of the suggested outstanding balance ?

Somewhat of a problem - given the matter had already been resolved.

We are more than happy that Jacqueline has now placed the account on hold for a monthly period - in order for us to contact our mutual Client / Supplier.
Jacqueline provided us with a direct contact number for the accounts team to speak with them.

All in all an “eleven out of ten” experience.

A professional contact which reinforced the arrangements already in place and I am happy with the way I have been dealt with.

Advisor was helpful and supportive. Very happy with the service.

Very helpful and easy to communicate

The gentleman I spoke to today was very helpful which allowed me to resolve the issue with the third party.

Advisor was helpful and considerate

Tha advisor was so helpful and friendly

Very good people

Donna on phone was amazing thank you🙂- Kieran

Nice people to deal with.

I have been in debt for a long time and found talking to my debtors very difficult , hostile some what aggressive , not this lady I felt she cared and was very compassionate and understood how difficult just talking can be , not this lady she made me feel calm and relaxed and actually cared about my circumstances. Made dealing with my debt so much nicer and I can see a light at the end of the tunnel again .

Very helpful customer service

I spoke to this company twice in the last three weeks. Each time I call in they are all chirpy until you tell them your name. I found the advisors tone changed immediately upon asking my details. We are all human being regardless of which part of the world we are from. I was born in this country. Indirect racism unfortunately.

Appreciated that someone listened to understand, rather than listen to respond. There is always a solution.