The product we bought is ridiculously too tough to use, and we've been trying to contact support for weeks with only 1 generic response after our 8 attempts to contacts them, describing the problem i... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My husband loves CAPNOS Legura, especially the Pepbacco flavor! It has helped him quit smoking, and I’m so grateful for the difference it has made in his life. Thank you for creating something that me... Vis mer
CAPNOS and their customer service team are amazing. The product was packaged with care and it was a seamless delivery. While the product didn't completely serve me the way I hoped, my experience with... Vis mer
I preserved the gift pack because I wanted to try the zero and the ez before I purchased one. I was hopeful that after reading reviews this would be a great tool to quit. Received the items ordered pr... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
CAPNOS is brand focused on helping individuals quit smoking and vaping by addressing the physical and behavioral habits associated with addiction. Instead of relying on nicotine replacement, CAPNOS produces non-electric, flavored, pressurized air inhalers designed to simulate the physical sensation of smoking or vaping without any of the harmful substances. Core Products The CAPNOS Legura: Plagship device, designed with a tighter draw to mimic the sensation of pulling from a traditional vape or cigarette. The CAPNOS BRE-Z: Designed for a lighter draw and greater flavor profile, intended to mimic direct-to-lung vaping or traditional hookahs. The CAPNOS Zero and CAPNOS E-Z are additional value devices. Zero Nicotine & Zero Smoke: The devices contain no nicotine, tobacco, smoke, or vapor. They only use essential oil-based flavor extracts. Satisfies Behavioral Urges: The primary goal is to satisfy the "oral fixation" (hand-to-mouth action) and the "throat hit" sensation that many users miss when trying to quit. No Electronics: The devices require no charging, batteries, or heating elements. They operate entirely on lung-powered suction to pop a valve, creating the pressurized physical sensation. Flavors: They offer a variety of replaceable Flavor Packs, using essential oils to provide a sensory experience.
Kontaktopplysninger
USA
- mycapnos.com
3,4
Middels
48 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 64 % av de negative anmeldelsene sine
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I ordered from CAPNOS after picking out…
I ordered from CAPNOS after picking out which device I thought would work best. Unfortunately the one I chose was too hard for me to inhale with. I reached out to the company and they not only didn’t ask for me to return it but sent out a new device immediately they thought might work better for me. Again, unfortunately the shipping company kept messing up and the package was delivered a day after I left the area as I was unable to get updates (uniuni was the company and their service wasn’t it.) Once again, I reached out to CAPNOS and they were beyond amazing and very apologetic and easily gave me a refund. I plan to order them through Amazon to a locker pickup location that might work better for me as really this was a me issue, not a them issue. While I haven't been able to fully try their products I’m honestly not even mad. This company goes well beyond for their customers and I will continue to praise them. It’s rare finding humans that care- so when I do I take note. Thank you team once again!
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra CAPNOS
Hi Ashley,
Thank you so much for taking the time to share your experience with us.
While we're sorry that your journey with our products was affected by both the device not being the right fit and the shipping issues, we're incredibly grateful for your patience and understanding throughout the process.
Your kind words about our team truly mean a lot to us, and we're honored that our efforts left a positive impression.
We are excited to hear that you're planning to give us another try. When you're ready, we'll be here to help ensure you find the product that's right for you.
From all of us at CAPNOS, thank you for your trust, your patience, and your kind review.
What a joke doesn't work horrible refund
What a joke. A company who states looks like vaping and has probably never vaped before. The ordering process went smooth and since they claimed to have such a high quiting rate, I decided to order extra pods. They state all over that you will 100% money back but they DON'T. First, they don't disclose that if you order pods they are not refundable even though you send it back and if you actually open the box, you have to pay to send the device back. So now I am out $50 for trying a horrible device that claims it's like vaping but NOT even close. It causes me to cough because it gives you less than a second to puff than shuts off, the flavor is a joke, the opening where they Say you can get a puff IS NOT true and their return policy is not as they say. I'm ok with eating the $50 just to be able to let everyone know not to waste your time and DO NOT order pods or open the device if you accidentally bought it because you won't get your money back.
I hope this company gets what it gives to its customers. I would've been gracious on my review but the customer service is a joke. They don't care they just want your money. And they try constantly at checkout to get you to order all these things and try to charge you for them. Beware and don't waste your energy or time with this product. It does NOT work and redinda are horrible.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra CAPNOS
Hi Nina,
We understand that your experience with CAPNOS did not meet your expectations and transitioning away from vaping or smoking is a very personal experience, and while many customers find CAPNOS helpful for the behavioral and sensory side of the habit, we also recognize that it may not be the right fit for everyone.
We also apologize that our return policy and overall process left you feeling frustrated. Our satisfaction guarantee applies to eligible starter devices, while cap packs and flavor packs are generally not eligible for return under our policy due to the nature of those products. However, after reviewing your case, we did make an exception and processed a refund for the flavor packs as a gesture of goodwill in an effort to help reach a fair resolution for you.
We truly appreciate you giving our product a try and taking the time to share your honest feedback, as it helps us continue improving both our products and customer experience.
We wish you all the best moving forward.
Capnos has been a great experience for…
Capnos has been a great experience for me. It feels more effective and satisfying than other similar products I’ve tried, and I really appreciate how simple and enjoyable it is to use.
1. mai 2026
Anmeldelse skrevet uten oppfordring
No customer care service
I did make an order more than a month ago. The shipping was sent, but some days later it was stuck on the way. Singe then I haven't hot the shipping. I tried to contact the enterprise two times per mail but I haven't got any response from the customer care service. It's not serious. This enterprise is to avoid.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra CAPNOS
We understand the concern raised here.
We take accountability for past delays in customer support responses and are actively restructuring our Customer Service team to improve speed, clarity, and overall service quality. At the same time, we’ve been attending to customer cases and working through outstanding shipping and delivery issues to ensure they are properly resolved.
If there is still an open order issue, we’re ready to look into it and get it addressed as quickly as possible, please reach out again with the order details so it can be reviewed right away.
We appreciate the feedback, as it helps us strengthen the support experience moving forward.
Did not receive a product I paid $150…
Did not receive a product I paid $150 for. Tried to reach out to customer service regarding this and received no reply and still no product.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra CAPNOS
We take accountability for past delays in support responses and are actively improving our Customer Service operations. This case has already received a response, and we’ve been addressing customer orders and shipping concerns as they come in.
If anything remains unresolved, we’re happy to re-check it, just send the order details and we’ll take care of it.
I bought a device ahoping to help me on…
I bought a device ahoping to help me on my quit journey, didnt expect to have any success but to my suprise, this was something that pushed me and help me with cravings. Really recommend it
1. mars 2026
Anmeldelse skrevet uten oppfordring
No customer service, they ignore you
Texted them several times for a return on different platforms and still haven't gotten a reply. Avoid these people.
2. april 2026
Anmeldelse skrevet uten oppfordring
THE WORSE COMPANY TO DEAL WITH
ONE OF THE WORSE COMPANIES IV DEALT WITH, THEY KEEP LIEING ABOUT SHIPPING DATES, THEY DELETE AND REMOVE REVIEWS ON THERE WEBSITE AND JUDGEME , AND THEY TREAT THERE CUSTOMERS WITH 0 RESPECT ONCE THEY HAVE YOUR MONEY. AVOID AT ALL COST
25. desember 2025
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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