Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Call resolved the problem in minutes. Sandra was able to confirm the issue was wider than just my account and also resolved the updated figures. A really helpful contact who has a lovely Scottish acce... Vis mer
Kelsey from customer services was really helpful and sorted my problem out straight away. Much better than going through a web chat etc.....
Great customer support given by Kelsey at MM. Request actioned and enquiries answered swiftly and efficiently. Very happy with the service provided and would recommend them for sure.
Informasjon om virksomheten
Skrevet av virksomheten
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Kontaktopplysninger
First Floor, 5 Fleet Place, EC4M 7RD, London, Storbritannia
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Enestående
582 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very nice and helpful customer service…
Very nice and helpful customer service from the person I spoke to.
5. oktober 2026
great customer care
I initially had a problem, not being able to create my account, and struggled to get anyone to help for a couple of days, but when I did receive an answer, the person apologised for the delay and was very helpful, listening to the problem, having done some work to repair the issue, and offering different choices going forward.
6. oktober 2026
Proper Telephone Conversation
I had got confused with my AVC and rang the help number. The person on the phone was super helpful and it was sorted in minutes.
5. oktober 2026
easy and quick support available
28. september 2026
Sandra was very helpfull
5. oktober 2026
Great Customer Service by and for real people!
Kelsey from customer services was really helpful and sorted my problem out straight away. Much better than going through a web chat etc.....
2. oktober 2026
The customer support officer was…
The customer support officer was extremely well mannered and very helpful, he provided clear guidance which demonstrated depth of knowledge and required technical support.
1. oktober 2026
Call resolved the problem in minutes
Call resolved the problem in minutes. Sandra was able to confirm the issue was wider than just my account and also resolved the updated figures. A really helpful contact who has a lovely Scottish accent.
1. oktober 2026
Thank you to Katie
Thanks so much to Katie - super quick, efficient and very friendly. What an asset to your company!
30. september 2026
Anmeldelse skrevet uten oppfordring
Great customer support given by Kelsey…
Great customer support given by Kelsey at MM. Request actioned and enquiries answered swiftly and efficiently. Very happy with the service provided and would recommend them for sure.
1. oktober 2026
Professional service
Professional service. Listened and responded well to my queries. Excellent customer service.
1. oktober 2026
Friendly and efficient
Friendly and efficient. Achieved everything I wanted to do.
28. september 2026
Svar fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Nirin was really polite and helpful…
Nirin was really polite and helpful with my query very professional.
25. september 2026
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Svar fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Helpful customer service
Kelsey was really helpful and pointed me in the right direction about my shared cost AVCs query. No complaints.
25. september 2026
Svar fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Svar fra my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Wish id done this earlier!
Simple to use. Great response to my query both in email and over the phone.
16. september 2026
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Despite initial difficulties
Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much better than being on hold for long periods of time
23. september 2026
Svar fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.