Home delivery service sucks. This is second time that it went wrong. The delivery of 2 sets of drawers was split up, without pre-warning, so when it arrived one set was missing. customer service wrote... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Honestly frustrating to order from muji.eu. Shipping takes forever, I had an order get lost by the carrier, and the customer service that used to reply to me at first isn't responding to my messages a... Vis mer
I purchased my items online only around two weeks ago, and they are now 30% off. I contacted customer service to ask whether a price adjustment could be considered, but unfortunately, it was not possi... Vis mer
Jätte bra kläder och produkter men eftersom Muji butik inte längre finns i Sverige) så köpte jag flera storlekar (för att få rätt storlek). Problemet med Mujis online.eu är deras returer. Det tog... Vis mer
Informasjon om virksomheten
- Klesbutikk
- også i
- Dameklesbutikk
Opplysningene stammer fra ulike eksterne kilder
Muji's natural and simple design complements today's lifestyles perfectly.
Kontaktopplysninger
John Street, WC1N 2BF, London, Storbritannia
- muji.eu
1,5
Dårlig
85 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Good quality items and super customer service
I had a fantastic experience with my both purchases with Muji online - clothes and large items (furniture). Both arrived on time, small items even were delivered next day.
The quality itself it's outstanding. I like Muji because of it's style - nothing extra, but very stylish. I'll be definitely buying again.
21. desember 2019
Anmeldelse skrevet uten oppfordring
Do not order furniture from Muji.
Missing screws, instructions and parts.
Received doubles of some parts.
Called when realised instructions were missing, before realising other parts were missing, was told I would receive a PDF of instructions immediately, waited hours, still nothing sent. Phoned and was told they would be sent now. Received the wrong instructions. Phone back, no reply.
Have since phoned 100s of times, no reply, just rings out.
Finally got a reply by email with a parts list days later, only to realise I had multiple parts and was missing some other parts. No indication as to when I will get the missing parts. I would be quicker just ordering a new bed from them as then I would at least get a delivery date. I have no idea why they can't just contact warehouse and tell them to send the specific parts next day delivery. It is the least that can be done. I spent a fortune on the double bed, headboard and mattress and they couldn't even check the right items were in the parcel, let alone correct the mistake promptly. Will never order from them again, will tell everyone to avoid.
11. desember 2019
Anmeldelse skrevet uten oppfordring
headache...
I had been so excited to receive the oak double bed I had ordered online and upon its arrival all of the parts do feel like really good quality. So despite the product being delivered in three separate deliveries which whilst inconvenient I could understand as this is a large furniture item. The first box arrived separate from the slats and screws, which I did not realise until I had unpacked the box of its contents, which was again inconvenient but now finally the slats have arrived and the box didn't contain any fitting parts (screws etc). I am honestly disgusted by this service. I have all the parts laid out on my bedroom floor ready for assembly only to realise there are no screws for me to put the damn thing together, so now I must wait even longer before their office is even open for me to try and get through to the elusive customer service team so that I can stop sleeping in my mattress on my bedroom floor. This is just so ridiculous and such a shame as they are selling quality items but they are not worth the stress and I will be detering anyone in the future from ordering from here unless they make this right. A complete and utter headache.
7. september 2019
Anmeldelse skrevet uten oppfordring
they are simply ashamed
they are simply ashamed: I placed an order almost a month ago and it is still in preparation. I wrote and do not reply, absolutely not recommended!
14. august 2019
Anmeldelse skrevet uten oppfordring
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