Metropolitan Thames Valley Anmeldelser 

If there were zero stars then this would be chosen. Complaints process sends you in circles and refuses to answer the actual complaint and directs you to ombudsmen in the hopes you are so exhausted by the whole process you will give up. Repairs are not recorded properly, are then not repaired properly or the staff don’t turn up and mark as complete so you are left trying to rebook. The properties have structural and insulation problems but they refuse to deal with it. Charge illegal service charges and refuse to remove them. Every interaction is exhausting and an unnecessary battle. Any other company run like this would be investigated. We need a documentary or some form of public awareness around how they are run. It has to stop, it’s beyond ridiculous. And let me save you some time with your copy and paste response MTVH because as usual, it helps nobody:
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.

Re response MTVH- if you were determined to put things right why are you refusing to help and have said I have to go to ombudsman to get illegal service charges fixed and I’m having to take legal action to get serious structural issues rectified. You do not want to resolve anything unless an external body forces you to. It’s absolutely disgusting.

Chris W was polite and listened well. He sorted the matter for me in a few minutes. Said he would email me, which he did within a few minutes. Very helpful.

I had a very good experience with reaching out for a support to MTVH team.
First of all my call was answered quickly, what is quite unusual these days.
A staff member,Chris was very kind and polite;I really appreciated his patience when I was describing an issue;he was explaining things slowly to me and when needed repeated it again. He took his time to investigate a solution to the problem and was overall very supportive.
I feel very fortune to be met with such a professional and kind approach, not only because I have no clue about technical issues (also the technical language is alien to me; especially that english is my second language),but mainly that I was given a time and space to be listen.
Thank you so much!
Monika

No communication on mutual exchange everyone on holiday provisional date left up in the air a week before we was supposed to be exchanging and then you cannot get through to anyone else dealing with it so many people off at the same time. If this is what happens at Mtvh I’m gutted I’m leaving my home

My five-star rating is purely for Chris from MTVH and not for MTVH as a company.

I dealt with Chris today, and by far, he has been the best person I have spoken to at MTVH. He genuinely listened to me, understood the issues I was having, and dealt with everything straight away.

Rather than trying to fob me off or pass me from one person to another, Chris booked in all three of my repairs immediately and reassured me that they would be dealt with. He was kind, friendly and extremely helpful throughout the conversation.

In a role like this, I believe customer service is absolutely key, and Chris demonstrated exactly what excellent customer service should look like.

Thank you again, Chris. Hopefully, if I ever need to call MTVH again, I get you on the phone! You are a real asset to MTVH, and your professionalism and attitude deserve to be recognised.

I absolutely love working with Rachel and Funmi in the commercial property team to which they are highflying and supportive of me. You care about customers and you care about my wellbeing when we touch base. When I have asked to review an email I have done as there is a customer at the end of the day and need to entire we have internal oversight and to ensure we have the right tone.

Thank you and do me a favour keep being your true authentic self and don’t work weekends

I would highly recommend MTVA their staff are very
Professional and informative..I spoke to Shane recently
who was very good and extremely helpful with the problem I have and pointed me in the right direction and
route I have to take.. I appreciated all his information
and the care he took in listening to me..thank you Shane.

Chris who handled my repair call was brilliant! He listened to my issue and addressed it as best as he could. He was understanding and helped me feel heard. Thank you for the fantastic customer service!!

The fitters came and did a good job . They needed an extra part witch they did not have so Chris has arranged for the part to be fitted tomorrow, I am well impressed with the quick turnaround Thankyou MHT.

I have lived in my property for 31years come September, I have asked about a new bathroom which has not ever been updated,now I learn we will not get a new bathroom until 2027/2028 how can that be

Consistent low standards by contractors employed by MTVH by Cleanscapes Dorking
Communal bin areas full of maggots & food debris,communal walls & doors never seen a clean door glass front & rear filthy dirty.
The general area is covered in pigeon droppings its disgraceful considering what residents pay for this within the service charges.
Contractors do as little as possible & Gold medal to MTVH for employing the worst company Cleanscapes super low standards

unhelpful, unfriendly to point of obnoxiousness. unfathomable why this organisation should have the status of „charity“. they seem to answer to know one. their threatening behaviour says it all.
Obviously this does not apply to everyone employed there (or on loan, or consultant, or outside contractor); vast majority however IS ..

Unfortunately i deleted my my last review by mistake..I have had nothing but grief over the past few years from MTVH ..albeit due to serial complaints from a vindictive neighbour who has a vendetta against me...i was not believed on any account as she is female and "vulnerable"..Regardless of my own mental health issues which are chronic..MHTV have the audacity to say they support tenants with mental health issues ...utter tosh.They exacerbated the situation and made it ten times worse for me ..i firmly believe that this is because i an a white male...and that women are believed simply because they are women and the man stands no chance..Also i firmly believe i have been discriminated by MTVH many times over the years simply because i an a man .and yes,i have everything documented from over the past few years to back up my case should i need to .....on another tangent they neglect their properties to the extreme..I would have given zero stars i i could..

Last year I raised concerns about my neighbours back garden and the Bamboo that has crossed over in to mine and come up through my shed and my astro turf ruining it completely. Housing officer came out 3 weeks ago to take pictures and was supposed to get back to me within a week and I found myself ringing up 2 weeks later and asking for a reply which is not a satisfying answer ...so will sit waiting kn an update.

If I could give it -10 I would

Avoid like the plague this is the most horrid housing association I cannot stress that enough customer services is amazing because they have to put up with all the managers and the other staff who are meant to be doing their jobs crap .. The whole staffing system needs to be changed absolutely cannot stress avoid like the plague The most unprofessional staff there are no morals in this housing association corrupt to the core if only I could put down how I really feel the management should be named and shamed all over every social media site … stuck with them until I saved enough to leave this cult

Katrina,the lady I spoke to with regards to reporting several problems was great. I felt she actually listened. In future if I could just deal with her that would be great. As to whether anything is actually dealt with that's another story and nothing to do with the lovely Katrina.

I felt like I received a very good service and felt listened to and problem was resolved

I spoke to Kacie of your customer service today and she was very helpful, kind and extremely diligent in order to solving the issue for me.

I spoke to Josh - he was very polite,helpful and patient. He explained everything very well and sent me the information I required. I was very pleased with how he assisted me.