MOUNTAIN EQUIPMENT Anmeldelser 

Disappointing experience from a brand I've trusted for years and spent a lot of money with.

My Mirrostat sleeping mat developed a failure around the valve seal after normal hiking use. The valve has been excessively tight from day one — so tight that opening it genuinely feels like you're about to rip it off the mat. In many cases I've had to ask someone else to open it for me.

When the seal eventually failed, Mountain Equipment's response was simply that without a receipt they couldn't help and suggested I repair it myself with seam sealant.

For a premium-priced product from a company I've supported for years, I expected better. A valve that requires excessive force to operate is likely what caused the failure in the first place, and a temporary repair isn't much reassurance when you're relying on your sleeping mat in the hills.

Very disappointing customer service and after-sales support.

Ich habe ein Mountain Equipment T-Shirt bei Bergzeit gekauft, das kurz danach sich bei der Wäsche verfärbt hat.
Bergzeit hat darin kein Reklamationsgrund gesehen. (weshalb ich nicht mehr bei Bergzeit bestelle)
Ich bin mit meiner Reklamation direkt an Mountain Equipment begangen und habe ohne Probleme ein Ersatz T-Shirt geliefert bekommen.
Top Kundenservice!
Die Qualität der restlichen Ausrüstung wie ich von Mountain Equipment besitze ist hervorragend und ich habe keinerlei schlechte Erfahrung gemacht. Vielen Dank

In theory a good brand but they published a discount code but then did not fulfil the order.
In my mind if they didn’t want to discount to be there they should not have published it.
Another company without honour.

Placed an order which followed with a confirmation order email. They decided to cancel the order within 48 hours of order with no explanation. Would never order through these again.

One of the best and most reliable company's for outdoor equipment. It's sad to see their reputation being tarnished by a leaked exclusive discount code kept for staff or ambassadors which almost all companies use. Don't let these reviews influence your decision to buy from Mountain Equipment, they are amazing at what they do and their customer service is top class.

Cancelled my order without explanation despite keeping my money for 3 days.

Placed an order with a discount code, cancelled it without any explination
Been using ME for years, doubt I will again

A common theme in these reviews is poor customer service. The customer is king, and if you don't treat them well, they simply won't come back. I made an order and they refused to honor it, despite sending an order confirmation.

Refused to honour a purchase and sent an entitled unapologetic email.

Bought a few different bit over the years but not anymore with this service.

Bester Service. Zumindest in Österreich/Deutschland. Habe meinen Schlafsack seit 2019, mit der Zeit verlor er immer mehr Daunen, war aber sonst perfekt in Ordnung. Ich schickte ihn ein um ihn waschen zu lassen und etwaige offene Nähte reparieren zu lassen. Nachdem sie keine offenen Nähte fanden wurde er auf Garantie (7 Jahre nach Kauf) gratis gegen einen neuen ausgetauscht.

Customer service went out of their way to resolve an issue I had with a jacket. They were excellent.

Mens trousers. Quality materials but an absolutely disgraceful design flaw. If you like to wash your trousers, make sure you do the belt up before you put them in the washing machine. Unfortunately I didn't and the belt came out of its channel. I attempted to feed it through, but Mountain Equipment have this brilliant 'second channel' (which means you cannot push the belt all the way through to expose the clasp.
After an hour of repeated attempts, I ended up having to clip the clasp to a barbecue skewer and feed that through! Why oh why didn't they just make the clasp slightly bigger, or the belt channel aperture slightly smaller to ensure the belt could not slide out? The Mountain Equipment r and d team need to take a good long look at themselves in the mirror and question their credentials.

FIRSTLY this review is about mountain equipment makalu jacket. Not the company i bought it from. The pockets zips are 9 inch long and the pocket is 2.5 inch deep absaloulty useless for storing anything except a map. The inside pocket is too small for a phone. This leaves one good chest pocket. the models that are showing the legnth of this are all 6 foot and above I am 5 feet 10 and skinny this is neat on me with a fleece on. If you don't have waterproof trousers the length at the front is at your groin Hence a wet the water runs off soaking your groin. In my opion a Poozers jacket. I f the company just look for good reviews thats what they will get.I couldn't find anywhere to right this review about a jacket . too much money for a poorly desiegned jacket

Really good company to deal with. Have had a number of sleeping mats, a quilt and a jacket from ME over the years and all have been brilliant. Recently had one issue with a sleeping mat that had bulged slightly and despite it being a few years since I purchased the mat(though it had only seen limited use), the warranty was honoured by the company. Samantha on the customer services team was excellent and resolved the issue with a replacement sent out directly. Most warranties aren't worth the paper they are written on, but fair play to mountain equipment for backing their products and customers.

Ordered expensive coat and wrong size was sent. They said to return and they would replace. They’ve charged me to return item. Ignored all emails did not conform they received the item. Chased several times eventually replied to email and given partial refund. No coat and not received all my money. Never ever use

needed to return a jacket with faulty zip after two years. No question. Fantastic response of offer of new jacket. Thanks team, couldn't expect more.

I ordered a pair of trousers. The delivery was attempted once at short notice and the item never delivered. I have contacted their customer services repeatedly, still no refund after 5 weeks. I am now putting in a credit card claim. Terrible!

If I could give them 10 stars, I would!

Sent my jacket to be repaired, was worried it would be a naff sticker over the hole. It arrived today with a whole new panel and in awesome condition again. Thank you team ME, great service throughout - 💯 recommend and I love the kit. 👍🏼👍🏼👍🏼

Having accidently slashed one of the back panels of my down jacket I bought a 'Down & Synthetic Insulated Clothing - Single Panel Replacement' for £30 on their website.
I printed off the label and dropped it off to Post Office. It has been returned to me within 10 days with a repair so good I can barely see it. I am extremely impressed!
I have read many negative reviews but I have bought many Mountain Equipment garments over the years and they have all been excellent, as well as their email communications, which were friendly and efficient.
I continue to highly recommend them.

Hi bought high pile fleece from trekkitt in November. Starting to look shabby and bobbling on the front and sleeves no problem on the back. I’ve had a reply from mountain equipment that it hasn’t been washed correctly. I know how to wash my technical equipment in a technical wash liquid etc. what a pathetic reply