Motorpoint Anmeldelser 

Chloe Thomas in customer care is brilliant! Went above and beyond to ensure my needs were met, and was very helpful and polite. Would recommend to others as the customer care was fantastic with Chloe.

Everything went to plan, and I am happy with purchase, so far!
Perhaps a bit more help with car set-up familiarisation.

As soon as we arrived we were greeted but not in a pushy way but a "we're here if you need just give us a shout. Looked around for hours and after almost giving up (I'm picky) found the car I really wanted. Asked for a test drive and was given the keys with no one sat in car being pushy. Sold. Got my audi a6 and also had a great experience.

Jodie was a pleasant and helpful lady, not pushy at all, arranged for me to have a test drive. After deciding on my car again very helpful

Joe was really helpful, showed me a good selection of cars and helped me choose my new car (which wasn't on my shortlist of ones that I was interested in but turned out I liked more than any of the others!). I didn't feel pressured into anything I didn't want to do, he was just the right level of personable and professional.

Ashton from the Burnley motorpoint took care of everything.No stress everything was taken care of.Manythanks.

Returning to Motorpoint after previous dealings when buying a car again found the sales staff very friendly honest and helpful, describing exactly my preference he searched all stock filtering and forwarding what he new would suit eventually finding and matching my preference, the price and hand over also went smoothly. 👏

Rhys made the experience very easy and enjoyable. Great service!

Excellant. Would recomend

Went to the Newport centre Wales for about 12noon and they took away my car. After about 20 mins the gay came back and said the online valuation is correct and if you agree the money will be in the bank in just a few minutes. That was Friday and now its Tuesday and still no money despite a phone call, an app chat and 2 emails to Lewis the assistant manager. Feeling very ignored and worried its a 15k car and I need the cash. Issue resolved after 4 days, seems it was weekend banking issues.

Easy to reserve car online.
Casey was great. Friendly and knowledgable. He made the whole process easy from entering the showroom to leaving with the car. Thank you

Greeted by a friendly Zac. We were dealt with in a friendly, no pressure way! We were very happy all round with the service received.

All very easy

Sales people were there if you had any questions and wanted to see in any cars but didn't pester you. Hugh our salesman was very helpful, answered any questions I had and wasn't pushy with anything.
Would definitely recommend.

Dougie the salesman at portobello, first class dealt with everything and made the sale effortless for me.
Had a problem with one of the tyres and was dealt with by Morgan first class thank you

I have financed over the years around 6 cars from motorpoint and never had any issues, they’ve always been helpful and aftercare has been good if I have had a little problem.

However this time hasn’t been the same, I am only trying to ask a question about an issue I flagged 2 days after taking out the finance ( about the car) and have been ignored via email 4 times now despite repeated chases. Really disappointed considering I always give them my custom over the years

Do not go near this company with a barge pole my daughter at 18 bought a honda civic cash with all her savings. The car had marks on the paint work she was assured they would be sorted so they buffed the mark out and it came back the following day. Took the car back and they buffed it again .as you can guess the marks came back .
I've since been to a top class body shop and been told the mark is under the paint from when the whole driver side of the car was painted so now we are left with a paint shop bill .
Very poor customer service.

The young man Reece, was very knowledgeable and helpful.
He made me feel very confident on my test drive as I had never driven an automatic car.

Jodie was absolutely amazing, and so helpful!

Avoid Motorpoint at all costs. I bought a car from them in December, spending over £20,000.
Within a few months the car developed an engine rattle when started. It has been to two separate garages, neither of which can diagnose the issue. The car has just had a service and the MOT came back with an advisory for a wheel bearing, something that should not be happening on a car I’ve owned for barely six months.
I purchased the two‑year extended warranty, sold to me as “peace of mind” for any future faults. In reality, it’s not worth the paper it’s written on.
You can’t get through to the warranty company the phone line is constantly busy and disconnects.
The warranty won’t cover the wheel bearing because it “hasn’t failed yet,” and now that I’m aware of the issue, they say it won’t be covered even if it does fail.
Motorpoint themselves refuse to help because I “can’t prove” the fault existed at the point of sale yet they can’t prove it didn’t, but because they’ve already taken my money, they’ve washed their hands of it.
As for the engine rattle, I’ve been told I must authorise and pay for the investigation myself, and only if the fault fits within their vague, never‑properly‑explained policy will they consider covering it. So I’m expected to gamble more money on a car that’s already proving to be a financial risk.
I asked for a refund for the warranty because it’s clearly useless, and again I was told I “can’t prove it was mis‑sold.” they also can’t prove I was ever told the misleading information that convinced me to buy it.
Motorpoint’s after‑sales support is non‑existent. Once they have your money, you’re on your own. I’m six months into ownership and facing faults, costs, and stress I paid specifically to avoid.
Stay away from Motorpoint. Their warranties are worthless, their customer care disappears the moment the sale is complete, and their refusal to take responsibility is shocking.