they advertise you can check if your engine was replaced, details about conditions about old and new engine, lies! i pay for that, when i contact them, they saying that don't provide such things, so... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Came to light (via a call from Toyota) that my husbands new - used car, purchased from Britannia Motor Sales in Newport Wales, was still under finance! Didn't think we needed to check when buying... Vis mer
For one or another reason my payment didn't go through, whilst it did. So I reported it immediately, it was a computer error and my report came within 15 minutes. The peope I was dealing with were ext... Vis mer
I found them very useful and reasonably priced. To the person that says you can get the info. free, where? in different places? Do I have to access multiple websites? Thank you MotorCheck they gave... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
Owston Road 43, DN6 8DA, Carcroft, USA
- motorcheck.co.uk
3,6
Middels
82 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 40 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Don't bother
Really rude. Dealt with someone called Shane, I think is meant to be some account manager or in marketing. Asked basic questions and he was just really aggressive. I hung up in the end.
19. oktober 2017
Anmeldelse skrevet uten oppfordring
Svar fra MotorCheck.co.uk
Hi Alice,
Thanks for taking the time to leave a review for MotorCheck. From what you say above it looks like we really dropped the ball here. Obviously your experience was terrible, so bad that you felt you needed to start a brand new account on Trust Pilot and take the time to leave a negative review. Highly unusual for a b2b service.
We're keen to make things right with you and hopefully learn from our mistakes. Could you get in touch with us directly on 0330 331 0150? We're anxious to understand what we did wrong....you see we've been through all our calls for the past 4 weeks and we couldn't find any instances where the conversation went badly or could have been interpreted as rude (the vast majority are with very happy customers calling to register new accounts)..neither could we find any calls that the caller terminated early.
It's very strange....
As you've mentioned Shane above we thought we'd ask him too. He's one of MotorCheck's Co-Founders and doesn't work in our call centre but we wondered if it might have been possible that you called him on his mobile?
Shane's generally very pleasant on the phone (unless it's one of those PPI calls which he does dislike) but he hasn't had any calls from an 'Alice' recently either. Could it be that you dialled a wrong number?
Regardless, it's important to us that we make it up to you. Assuming you're a car dealer that uses car history checks (we are a trade only service) we would be happy to put some free credit on an account for you. We have over 1,400 dealers with us now, the vast majority moving across from CAP HPI or Experian and saving more than 40% on their bills and we want you to enjoy those same savings.
Please do get in touch......as you can imagine we would be very interested to learn what company you work for and confirm if indeed it's at all possible for us to work together.
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