Mobidoctor Anmeldelser 

I was visiting Bulgaria and realized I was short my diabetes medication to last my whole vacation. So instead of going without my meds. I looked up online options to get a prescription. I got an online consultation with dr Hadi Farhat. I was in Bulgaria as was he. The prescription and code provided was not usable in the Bulgarian system. The pharmacist tried calling his mobile. It was turned off. I messaged him. He asked for my citizenship and passport details. No updated prescription was sent. I have wasted my time and money. Have asked the company for my money back. Awaiting a response. Very disappointing service with all the aggravation of follow ups , going to the local pharmacy, not knowing the system or the language.

Very knowledgable doctor. Such a relief to speak to a doctor who understands specialty medications. Also very fast assistance with video consultation.

Chris, the co-founder, is very responsive and willing to help if there are any issues.

Excellent, straight to the point

I received the prescription, and everything went smoothly and quickly. However, I was charged twice.
Despite numerous emails and even though Mobidoctor acknowledged the duplicate charge, they were unable to refund the amount. In the end, I had to file a dispute through my credit card company.
Very poor customer service.

I contacted customer support with two separate questions about prescriptions. The representative replied simply “No,” so I politely asked which of my two questions he was answering. His response was: “Do you understand English?”
I found this unnecessarily condescending and unprofessional. The confusion was caused by the one-word response to two different questions, and I was simply asking for clarification. I understand that customer support can be frustrating work, but customers should still be spoken to respectfully.
To be fair, I have had good experiences with the prescription service itself, and it has been useful and convenient for me. However, in my experience, the communication from both the doctors and customer service can sometimes come across as dismissive or disrespectful. I think the service would be significantly better if customers were treated with a little more patience and professionalism.
Unfortunately, in this particular interaction, I left without getting a clear answer to my original question.

Gabriela Canales was my doctor and she was very kind and patient with me. This is such a wonderful arrangement for travellers and exchange students who aren't part of the German healthcare system. Very grateful!

They are amazing! The doctors are super friendly, and never had any problems using prescription at online pharmacies such as EFarma or Mijnapotheek. It's great that I can make appointment within 10 mins, and the prescription is almost always ready within few minutes. Highly recommended!

No complaints about the doctor, they tried their best.

But be warned, pharmacies in Finland for example will not fill prescriptions made by a doctor from Mobidoctor. Nothing on the website warns about this. I contacted support via email and live chat, and have been totally ignored, so don't expect any help there either.

My refund request was also ignored. Spare yourself the trouble and the money.

Caution
Digital prescriptions are not accepted in Belgium and some other countries! I wasted €57 for nothing!

Dr Farhad is very good doctor and thinks with you about the situation. I happy with his medical care.

The doctor made it seem like they could replace my medication I lost, but when I got to the pharmacy, they said the dose I need it not available in Germany, and there doesn't seem to be a way for me to take it to get the right dose. When I messaged her after the appointment, she sent me all the dosing info and confirmed the dose I need doesn't exist here. I wish the doctor told me that when we were on the phone. Was a waste of money.

Dr. Jakab is knowledgeable and very pleasant doctor . I have been using this website for some time and always have only positive experience . Thank you !

Got in contact with a doctor immediately and within a day and after a consult I had the treatment I was looking for

Amazing... all I can say. I live in the Netherlands and I have to beg for prescriptions. The doctor was very nice and kind and helpful. Fully recommend it!

Een fantastisch kundige dokter! Stelde ons direct gerust en was heel duidelijk in de vervolgstappen. Absoluut een aanrader als je op vakantie bent en medische ondersteuning nodig hebt.

Dr. Hadi Farhat is awesome. Would highly recommend him to anyone.

Female age 61 seeking hormones that my gyny was not willing to prescribe at this point - I had a video call with a female doctor - this is a legit site. Although at one point I had to emphasise that I did know my body and that I was not experiencing certain effects due to "my mind", I received intelligent, non condescending, caring information for a reasonable fee. " Excellent service and recommended.

It was so fast and easy. I got the medications I needed and the prescription was emailed to me.