mixam.ca Anmeldelser 1 417

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4. mai 2026

We always aim to meet our estimated timelines, and in most cases, we do. As all of our products are custom-made, our dates are estimates, but we work hard behind the scenes to keep everything on track and get orders out as quickly as possible. We're really sorry that your order was delayed in this case.

It's a shame we haven't heard from you sooner regarding the reprint to correct the issue. If something doesn’t feel quite right, we’re always here to help and take a closer look. In the Trustpilot invite email linked to your review, there’s a quick and easy way to report any concerns.

You can head to your order, click the “Report an Issue” button, let us know what you’d like checked with the reprint, and upload a few photos, we’ll take it from there.

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27. apr. 2026

Hi Susan, it’s great to hear your order arrived quickly, thanks so much for sharing that. We are sorry to hear one set of prints came out darker than expected though.
When an order is confirmed, it acts as the final go ahead that everything has been checked and you’re happy to proceed with printing. We always recommend taking a moment to review the artwork thumbnails, The Preview, and the download the proof, as that gives the most accurate representation of how your files will print.
https://mixam.ca/support/proof
That said, it’s worth keeping in mind that digital screens are backlit, so colours and brightness can appear different compared to the final result on printed paper.
We also have lots of helpful on line support pages about colors, and how to set up your files, so you may want to give those a try, but if needs be, we also have our very helpful team on hand if you need any help or support.

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27. apr. 2026

Hi Francis, Thanks so much for your kind words, we’re really glad to hear you’re happy with how your book turned out.
We really appreciate your feedback as well. Choosing the right paper can definitely feel a bit tricky, so that’s a great suggestion about having a way to better visualize the options, we’ll be sure to pass that along.
In the meantime, we do have a paper support page with descriptions that might help for future projects:
https://mixam.ca/support/paper
and you can also order a sample pack
https://mixam.ca/samples

Thanks again for the feedback .

Svar fra mixam.ca

17. apr. 2026

We’re really glad to hear your order arrived in time for your presentation, that’s what matters most, and we’re happy we could support you when it counted.
We always aim to meet our estimated timelines, and in most cases, we do. As all of our products are custom-made, our dates are shared as estimates, but we work hard behind the scenes to keep everything on track and get orders out as quickly as possible.
For any future or larger projects, especially with important deadlines, we recommend letting us know as early as possible, ideally either just before confirming your order or right after, Lve chat is great way to reach out to us. This allows us to provide the most accurate production timelines and keep a closer eye on your order from start to finish.
We’re currently in our busy end of term period, so giving yourself a bit of extra time and keeping us informed helps us make sure everything runs as smoothly as possible on our side.
We’d love to support your next project and make the experience just as successful.

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15. apr. 2026

Thank you so much for your feedback, we’re really glad to hear you found the process easy and were happy with the final product.
We’d love to learn more about the cover options you were hoping to see, especially for something as meaningful as a family heirloom. If you could message us through your order with a bit more detail, we can take a closer look and explore what might be possible. If it’s not something we currently offer, we’ll be sure to pass your suggestions along to our team for consideration as we continue improving our range.
Thanks again for sharing this with us, we really appreciate it.