Ordered on Friday the 25th of September, order said delivery within 3 working days, which would have made it Thursday the 1st of October, no delivery of dispatch confirmation. Emailed them on... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Placed an order which was never received. Attempted to contact them by email and received no response. The bank had to refund me as Mistervape just took the money and ignored me. As my first order and... Vis mer
Delivery - Very good delivery time, delivered within 3 working days. Dispatched on time and tracking number given. Customer service - I didn't need to contact mister vape, everthing went through... Vis mer
Selskapet har svart
Quick delivery, Delivered very fast by royal mail. I didn't expect the delivery to be so quick. Excited to to try out the range of liquids i've purchased. Super service that was packaged up pret... Vis mer
Informasjon om virksomheten
- Butikk med e-sigaretter
- også i
- Batteributikk
- Engrossalg av batterier
- Tobakkeksportør
- Tobakkspesialist
- Vapebutikk
Skrevet av virksomheten
MisterVape.co.uk is a leading online retailer of vaping products in the UK. We offer a wide range of e-cigarettes, e-liquids, and vaping accessories from top brands at competitive prices. We also have a team of experienced vapers who are available to answer any questions you may have about vaping. We are committed to providing our customers with the best possible shopping experience. We offer free shipping on orders over £30, and we have a 30-day money-back satisfaction guarantee. We also offer a loyalty program that rewards our customers for their repeat business. We are proud to be a member of the Vaping Industry Association, and we are committed to responsible vaping. We only sell products that meet the highest safety standards, and we offer educational resources to help our customers vape safely and responsibly. If you are looking for a reliable and trustworthy source for vaping products, then MisterVape.co.uk is the place for you. We offer a wide range of products at competitive prices, and we are committed to providing our customers with the best possible shopping experience.
Kontaktopplysninger
234-236 Holme Lane, S6 4JZ, Sheffield, Storbritannia
- support@mistervape.co.uk
- mistervape.co.uk
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 14 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
No order and no email response
I ordered a week ago, paid for 48 hour delivery, said it had been dispatched but the courier still hasn’t received after a few days, emailed support to ask for an update and no reply from them.
Can’t review properly because one week…
Can’t review properly because one week after ordering still no sign of it.
Excellent support
Excellent support. Very high quality nicotine. I've ordered multiple times from here and never had an issue. They have recently changed delivery to evri and I've found my orders being delivered next day. Really happy with the service they have provided recently.
They have got better in recent months.
No goods received & no contact
ORDERMV28171 This is the absolute worst experience I've ever had with a vape company, and that's saying something when I worked in the vape industry for over 10 years. Placed an order which I was informed was shipped on 19th May, Royal Mail tracking shows they've never received the parcel. I've attempted contact 3 times and had ZERO response to emails & online forms. I'm now in the position where I'm going to report this to my bank and Action Fraud as it looks like this isn't the first time this has happened to their customers. And before the response says I need age verification I'm registered with all the major checking services as I've tested them all out.
My pukka juice seal is broken and there…
My pukka juice seal is broken and there is no juice in the bottle. Very disapointed.
Good delivery service
Good delivery service. Top quality products. Love my new flavour. Very happy indeed.
Poor contact
It's been over three months since I place my order and I didn't recived my order. I don't know where my order is, even tough they advertise is as shipped (12th of may). Customer consultant hasn't contacted me. I'm fed up.
Fantastic from mister Cape and there…
Fantastic from mister Cape and there team. My parcel went missing by royal mail and without hesitation they replaced it free of charge. Super happy with the outcome. The values are super good quality, legit that for sure. I was able to register my warranty with the manufacturer online as genuine. Good stuff.
Its alwaya good to know when a shop sells genuine items.
Great service and quick delivery
Great service and quick delivery. Very happy with my order. Quickly delivered by royal mail, good customer service. They joined 2 of my orders together and refunded me my postage, happy with that.
Good service
Good service. One of my items was missing on delivery, they dispatched a replacement very quickly. Very happy with the service provided. A returning customer.
First time customer with mister vape
First time customer with mister vape. I put in a order for 72mg nicotine. It was impressive the way they have packaged up the parcel. Took me ages to get into it as it was well wrapped that's for sure.
Excellent service from the start to my delivery. I am very happy with the quality and price of the products. Good on all grounds.
Lack of email response
After an initially good response to chasing the delayed dispatch of the order (it was sent immediately after chasing, on a faster delivery service), the parcel tracking was not updating for 10 days (12 days after dispatch). I've emailed twice since, but have had no response. I understand there can be delays, especially to international orders, but just a short response to say it's being investigated, and to set my expectations, would help a lot.
UPDATE:
This has now been delivered, and the product itself is great. Just to provide a little feedback to Mister Vape on my updated score. This only reflects the service, and not the product purchased. I would suggest assigning an auto response when you're particularly busy or have delays from bank holidays, so customers are aware there may be a delay in your reply. I would also suggest setting your customers expectations on a response. There may be processes you need to follow before you can investigate or timescale you must adhere to before escalating an international delivery. Providing the customer with a timescale on this puts their mind at ease, and should stop them contacting you needlessly.
I hope this helps.

Svar fra Mister Vape
Excellent service from the start of the…
Excellent service from the start of the order to aftersales. I've just put in a second order.
I actually was looking for information on flying to Argentina and there vape laws when I stumbled on to mister vape. I contacted them via live chat and asked a few questions about the laws in Argentina because they had written a article about it. They answered each and every question, bear in mind I wasn't at first interested in buying anything but them I saw some great offers and went ahead with it. I'm very glad I did as the quality of my vape kit is great.
Overall very happy customer.

Svar fra Mister Vape
Bought some 72mg nicotine
Bought some 72mg nicotine. Which was wrapped up like fort knox. Super quick delivery and excellent customer service. Really happy with my order and will be back for more.
I've already told my friends and family about mister vape. Such a pleasure.

Svar fra Mister Vape
I can’t seem to get in touch with…
I can’t seem to get in touch with anyone, my order hasn’t been dispatched, I’ve paid for it and no one isn’t coming back to me.
After believing this was resolved after 2 weeks of waiting I still have not received my order

Svar fra Mister Vape
Arrived on time and quickly set up and…
Arrived on time and quickly set up and working perfectly. Very good vape set up. Got a great deal on some liquids and nicotine. You have one very happy first time customer.
Such a breeze from ordering to my delivery.

Svar fra Mister Vape
First time customer and I was impressed…
First time customer and I was impressed by the speed of mister vape offered. Within just a few moments of placing my order, my order was shipped and generated a tracking number with royal mail. It was dispatched a d received the next day.
Parcel arrived well packaged and no damage at all. Mister vape has a great selection of items and accessories at some really good prices.
I will be back to mister vape and would like to thank them for such a great service that has been provided.

Svar fra Mister Vape
Well made piece of kit
Well made piece of kit. Exactly as described and fast delivery.

Svar fra Mister Vape
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







