Metrofone Anmeldelser 

4 090
TrustScore 4.5 av 5

4,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Customer service is not helpful at all. I bought an iPhone 16 from here in April 2025, in June 2026 it developed a hardware fault, I have provided Apple diagnostics through the Apple support app and t... Vis mer

Vurdert til 5 av 5 stjerner

Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... Vis mer

Vurdert til 5 av 5 stjerner

Nice and pleasant transaction. Easy to navigate website. Fast delivery. Thank you very much.

Informasjon om virksomheten

  1. Mobiltelefonforhandler

Om Metrofone

Skrevet av virksomheten

At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades. Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.

UK Based Customer Service

Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.

FREE Next-Day Delivery

Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.

Helping Hands

If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.

Skrevet av virksomheten


Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

4k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,5

Alle anmeldelser

(4 090)

75 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Missing data in what was sent to…

Missing data in what was sent to Vodafone for my port resulting in a week between my number going offline and then online following Vodafone having to manually set up a port. Suspect there is a mismatch between what fields are mandatory and what Vodafone need

15. januar 2025
Logoen til Metrofone

Svar fra Metrofone

Good Afternoon, GGGG,

Thank you for your review.

I'm sorry that your experience with Metrofone hasn’t been what you expected. I appreciate how concerning and frustrating this must be.

After reviewing your order, it does appear that your contract experienced an error during the connection with the network. This is showing as resolved on our end but if you encounter any further issues please do not hesitate to get in contact with our customer service team on 0333 900 1133, and select option 2.

Kind regards,
DA

Vurdert til 4 av 5 stjerner

Good price for phone, good delivery

The phone I wanted was at a good price so I purchased it outright without any contract. I did not give 5 stars as no receipt was emailed as proof of purchase so I was left wondering for a bit. I was later messaged that they were waiting for supplies 'soon' and that the phone would be delivered by free next day delivery once it was in stock. Again I was left wondering but this was short lived as the next day I had a message from DPD about a delivery being made and the phone arrived, so all was well. Using the chat service to request a receipt after delivery worked well with the receipt being emailed. Unfortunately, the phone lines were busy at that time so I gave up waiting.

10. januar 2025
Vurdert til 5 av 5 stjerner

Best offer by far

Best offer by far, almost a third off my old bill which immediately gets a thumbs up. Response to application was prompt and I was kept informed at each step. Phone arrived next day.

10. januar 2025
Vurdert til 5 av 5 stjerner

Very satisfied

I am very satisfied with the service I received from Metro Phone, such as next-day phone delivery and excellent support during phone calls.

30. desember 2024
Vurdert til 5 av 5 stjerner

Easy ordering and fast delivery.

I was taken to Metrofone after finding a great deal on Uswitch for a new phone. Placing my order could not have been easier and communication from their customer service was promt. My phone arrived quickly and it was just as expected. Thank you.

3. januar 2025
Vurdert til 1 av 5 stjerner

Order placed and still not arrived

Order placed and still not arrived. I placed my order on 2nd January for delivery on 3rd. When i checked my tracking status, it said it was out of stock and to check on the website for when it would be back in stock. I checked that evening and it said it was still in stock so I spoke to someone on their live chat who said it took a bit for their website to update. Checked the next morning and it was still in stock. Spoke to someone again and they said that I could choose a different colour and it would arrive next day on the 4th. Tracking then changed to ready for dispatch and I spoke to someone on live chat who said I would get an email that evening with my tracking and hour slot window. That evening nothing came. On the 4th, I contacted someone on live chat again who said my order was frozen in their system and their supervisor would push it out again and it would be with me on the 5th. I checked my tracking and it changed back to out of stock so I contacted them again and they said that there was only 1 porcelain colour in stock so might be an error so they could change it to winter green as there were plenty of them. I agreed and it changed back to ready for dispatch. I was assured by multiple people that I would get an update email in the evening of the 4th ready for delivery on 5th. It is now the 5th and I have had no update or tracking or confirmation of dispatch. I am extremely disappointed as I checked with multiple people on delivery and still not received anything. They are also closed today, Sunday 5th so I can't get any updates. I am back to work next week and my current contract runs out so I really needed it ASAP. Bear this in mind if you are ordering that you might not get your order!!

5. januar 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv