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Memorygram customer support stepped up to help my dad add photos and also reviewing his story. It was too important given that these were HIS stories (and really OUR stories). High marks

The platform was incredibly easy to use and being able to record his voice instead of typing in the stories was made the whole thing a lot easier for data.

My experience with Memorygram was incredible. Outstanding customer experience. Answered the phones whenever my dad called. I would highly recommend them

I would highly recommend Memorygram to anyone wanting to capture their life story or stories. I found the process very interactive, with the questions provided allowing me to write a structured story, and to recall memories that I might have missed otherwise. I was able to select a pace that worked best for me. The book ordering process allowed me to publish a book which best reflected my style and color preferences. The entire process is really well thought out and provides an easy-to-follow path to successful completion.

Yuck!! The platform is incredibly confusing and hard to use & it didn't save a story so it was lost.
Customer service was not helpful.
I do NOT recommend them - use your money and time elsewhere.

"What a great experience to work with a memorial company that makes memories come to life and creates a legacy that will live through eternity.!!!!!! The answer to making sure my son's story is told and that he will never be forgotten, Thank you Memorygram. Memorygram thorough process, support and customer service is appreciated while being second to none. I have given Memorygram as gifts and have been deeply touched by the reaction when receiving and how thankful when they open Daniel’s Memorygram. I also attend and facilitate grief groups. We have provided more than 25 Memorygram for families in mourning. Not one complaint or concern by anyone. They have all reacted and reported their experience as very positive. Memorygram customer service is truly impressive! Kind, empathetic, timely and responsive. Grief is dark and often very heavy. Memorygram provides a welcomed light that lightens.

"I had created a memorial through a different service but it would not allow video so this one was better for me."

"I have not finished my book, and it is still in the making process. I have found the process very easy and look forward to finishing in the next few months. I even purchased an opportunity for my brother to write one for his family."

Creating a memoir for my mother through Memorygram was surprisingly easy and deeply meaningful. Larry guided us through smoothly and professionally. The attention to detail made this a premium and heartwarming experience. Highly recommended!

Our 7 week journey (start to finish) in the production of a family Memorygram legacy book was an extremely positive experience. Co-owner Larry responded expeditiously to a request submitted on their web site for a consultation. During a 15 minute conversation we described the overall objectives of the Memorygram project we envisioned and he responded that his company would meet all the time and quality objectives we outlined. He and his staff managed our project in a very organized and professional manner providing excellent guidance and very helpful support. Communications were frequent, timely and effective. My wife and I are thoroughly pleased with the Memorygram legacy book and additional copies we purchased. Our beautiful legacy book will definitely be a “hit” with our family in the coming days.

The thing that separates memorygram from all the others is the music. No better way than to view memories of our loved one with a song. It’s another way to “feel” our loved ones. The medallion and dog tag are beautiful and certainly made to last. Customer service responded promptly to any questions and issues regarding my order. Good experience!

I just submitted my final story for publication in my book so I cannot comment on the book itself. What I can comment on is the thoughtful questions that are proposed as well as the option of adding your own questions. Most important was the incredible level of support I received from their staff when I had questions about submissions and the actual layout of the book. They offered timely responses and specific responses to my questions. Thanks for the help. I can’t wait to see my grandsons’book!

Received book. It wasn't even put in order. I had labeled chapter 1 etc. hoping company would print book in chapter order,but NO. Entire book print in backwards order. Very disappointed.

Memorygram has been a huge headache to work with. I bought two accounts and then was unable to login to manage either one of them and it took well over a week to even get my login sorted out and for both accounts I had purchased to show up. The refund period is conveniently set at seven days, so by the time the login and account access hurdle was sorted out, I was no longer eligible for a refund.

The memorygram website is poorly put together, making it difficult to organize questions as to when you want them scheduled to be sent or to rearrange the question order after you add them into the "upcoming questions" que. It's strange that this aspect of the website is so thoughtlessly constructed, because question planning and organization is the main thing you do as the person who oversees the users you purchased the accounts for.

I would not recommend this website to anyone. It would be easier to make your own list of questions and email one each week to the person of your choosing, compiling the info at the end to make a book yourself. If I knew how poor of a user experience this was going to be, I would have never paid for this half-assed "service."

05/05/25 why do you say this was resolved. It was not resolved. You never repronted and sent after you sent with the wrong name printed. I have screen shots of me trying to resolve. THIS IS THE WORST SERVICE! AND MOST UNTRUTHFUL. YOU NEVER REPLIED TO BBB. First, I paid for copies but when I went to print my book it only had 1 credit. I emailed and had to wait for them to add another. I've been trying to print my book but their site just keeps spinning. I've been emailing and calling for a week but no one has bothered to fix the issue. I'm quite disappointed as this was a gift for my twin granddaughters first birthday. Being a "family" business you would think they would appreciate that.

I paid for a book as a gift and gave it to my father. My father took the time over the past 11 months to write out his story. Their online portal keeps asking us to pay for the book again, even though we have already done so. I have been emailing customer service for a month now, and have not received a solution. Our subscription runs out soon, and we have yet to receive the final book product. I guess they are hoping we'll cave and pay again, but it is not right.

Memorygram is an excellent website and a useful tool for writing a legacy book. However, due to changing personal circumstances, I decided I would request the 7 day refund option and re-subscribe at a later date.
Customer support replied to my request within a few hours and my refund was processed the same day.
Thank you Memorygram.

UPDATE: - After posting my original 1* rating, I am editing my Review. I received a phone call from one of the Founders (Paul) who was able to resolve my problems withing 10 minutes. He provided some addtional information and offered an addtional copy of the book as an apology for the trouble. I appreciate his time and effort and do think this is a wonderful product. The company may need a little additional training for the Customer Service staff, however. Overall, I would recommend this to others and believe my experience was an anomaly.

Edited Original Post - I received this as a Mother's Day gift a few weeks ago. I logged in the first week and devoted over 6 hours over a period of 3 days in writing the first story, then my account disappeared. All of my profile information, the pending questions my children set up for me to respond to and my completed story. I've contacted Customer Service by email 4 different times. The first 2 times I recieved comments saying they were "escalating" or they will provide a "full accounting". They give the impression of being AI generated responses. The next 2 emails have gone unanswered. Multiple calls have reached a busy signal and one went through to a voicemail who is identified as "This Google Subscriber" (not even an identification of the company).

The rest of the Original Review has been removed due to the extraordinary efforts to resolve my issue.

The team at MemoryGram went above and beyond to support me in creating a beautiful tribute for my grandmother. Their compassion and attention to detail were evident throughout the entire process. They answered all my questions, helped me set up the memorial page, and ensured the medallion was crafted to perfection. I couldn't have asked for a more supportive team during this challenging time.

Creating a memorial with Memorygram's medallion was a heartfelt experience. The medallion is not only beautiful but also serves as a gateway to a personal memorial page, allowing us to share our love and memories with family and friends. It's a wonderful way to honor a loved one.