Leider ist die Zustellung der Bestellung äußerst schwierig…. Das Päckchen kam nie bei mir an. Ich hätte das Paket in einem Shop 60 km entfernt abholen sollen. Ende vom Lied 45€ zusätzliche Gebühren, f... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The products are very good and nice colours. Good that for leg protection you can buy whole sets of the same colour. I would recomment this shop. To get the package home through UPS is a little chal... Vis mer
Selskapet har svart
I have purchased several times at Maximilian Equestrian. They are top for the horse universe. Breeches, gloves, sleeves... all with premium quality, ideal for any weather and comfy for any ride. I d... Vis mer
Selskapet har svart
I love all Maximilian products. I normally buy matching sets jodhpurs, tops and saddle pads and all have been complimented a lot. The ordering is easy and never had a problem with delivery - you’ll re... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Advanced Equestrian Clothing. Designed in Spain. Engineered by Professional Riders.
Kontaktopplysninger
La Granja 6, 28108, Alcobendas (Madrid), Spania
- +34 676 840 245
- hey@maximilianequestrian.com
- maximilianequestrian.com
4,3
Enestående
193 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Maximilian Equestrian
Hello! We're glad to hear you are satisfied with your purchase, thank you very much for leaving us a comment :)
Ropa de niño
Por favor los niños también existen hacer más modelos para niños, que de niñas hay muchos
25. mars 2025
Svar fra Maximilian Equestrian
Hola! Muchas gracias por tu feedback: la mayoría de nuestra colección de niños es unisex, además de contar con varios modelos adaptados directamente desde la colección de hombre, pero le pasamos tu comentario al equipo de diseño para que lo puedan tener en cuenta para el futuro :)
Great quality and super comfortable…
Great quality and super comfortable riding clothes! I am in love with this brand. Have purchased different products and accessories - and always have been 100% satisfied! Also correspondence and support is on the top level, always helping and advising about any questions you may have! Thank you so much and right now doing already my next order! :)
3. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Maximilian Equestrian
Hello! Thank you vey much for the detailed review. We hope to keep seeing you as a return customer for a long time :)
High Quality Products
Their products are really well made, I like the styles and variety of colours.
26. mars 2025
Svar fra Maximilian Equestrian
Hello! Thank you for taking the time to leave a review for us, we hope to keep making designs you will love :)
La rapidez y lo bien que llegó lo que…
La rapidez y lo bien que llegó lo que compramos. Felicidades
25. mars 2025
Svar fra Maximilian Equestrian
Hola! Nos alegra escuchar que estás satisfecha con tu compra. Muchas gracias por dejarnos tu opinión :)
Prodotto al Top
Ho appena acquistato due pantaloni da equitazione oltre al prezzo ragionevole sono veramente belli e confortevoli . Farò nuovi acquisti senza alcuna esitazione. Consiglio a tutti.
25. mars 2025
Svar fra Maximilian Equestrian
Hello! Thank you for taking the time to share your feedback. We hope you'll enjoy your new MXMLN for many rides :)
Good quality product and promt service.
25. mars 2025
Svar fra Maximilian Equestrian
Hello! We're super happy to hear you've had a good experience with us and our products, thank you for letting us know :)
Love working with you
25. mars 2025
Svar fra Maximilian Equestrian
Hello! Thank you for letting us know, we hope to keep collaborating with your business for a long time :)
Svar fra Maximilian Equestrian
Hello! We're supepr happy to hear you are satisfied with your order, thank you for leaving a review for us :)
Super nice and cosy riding clothes!
Super nice and cosy riding clothes!
I ordered here for the first time and will order again. Delivery was fast. The clothes is true to size, very comfortable and chic! Worth the price, I really love them :)
20. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Maximilian Equestrian
Hello! Thank you for taking the time to leave a review for us, we hope you'll enjoy your MXMLN for many rides :)
Getragene Sachen erhalten/ keine Gutschrift erhalten…
Mir wurden getragene Sachen zugeschickt und als man sie zurück geschickt hat wurde mir das Geld nicht erstattet, weil man mir vorgeworfen hat dass ich sie getragen haben soll!!!
Eine absolute Frechheit!
Werde nie wieder dort einkaufen!!
3. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Maximilian Equestrian
Hello, Nadine.
Please rest assured that all products shipped from our warehouse are new and unused, which is why they must be returned in this same condition in order to be accepted for any refunds or exchanges. In the rare case of a defective unit, customers are advised to reach out to us as soon as the issue is detected, as explained on our website; this was not followed in this case, as well as the recorded reason for return being only the sizing, which means we had no prior notice of the supposed issue and thus we can only evaluate the piece as a normal return.
As explained over our extensive communication, the product you returned arrived soiled, with a distinct odour and with clear signs of wear. You claim that it was delivered to you in this condition, which doesn't explain how you did not reach out to us immediately to let us know that there were such big problems with the piece you had received. Please bear in mind that notifying us of any issues with an order has to be done right after receiving it, both to confirm that the goods were received in that particular condition and for us to resolve any problems as quickly as possible - this is explained on our website.
We will be sending the item back to you now that you have confirmed your delivery address, as the refund is not possible in this case given that the item returned does not comply with our return policy.
exelente producto no tan buena la factuiracion
hola, no me indicaron que los impuestos no estaban incluidos y fue una suma muy importante
24. februar 2025
Svar fra Maximilian Equestrian
Hola, Adriana. Todos los pedidos se envían desde España, por lo que en el caso de paquetes con destino fuera de la UE existe la posibilidad de que el país de destino requiera el pago de impuestos de importación para recibir el envío. Por favor ten en cuenta que esto depende de la administración local de cada país, por lo que lamentablemente escapa a nuestro control - esta información está públicamente disponible en varias páginas en nuestra web y puede consultarse en cualquier momento antes o después de la compra.
The best experience ever!
The best experience ever!
Love the price, design, quality, durability and range of choice!
Lovely and helpful customer service!
24. februar 2025
Svar fra Maximilian Equestrian
Hello! Thank you for taking the time to leave a review for us. We're glad you are still enjoying our brand and we're happy to have you as a return customer. We hope to keep making designs you will love :)
Shady return/exchange practices
I returned my order because it was too small and requested an exchange. After several weeks of chasing them, I received bizarre messages from them with images of a heavily worn and stained top, which they claim I sent them. I didn’t even try on my order as when I unpackaged it, as it was clear that it was way too small. However, the company is insisting that I have to pay them a cleaning fee and they are withholding my exchange. There is definitely something really suspect going on. I flagged it with my credit card company for them to handle. Beware as if you need to make a return or exchange that they are shady.
Pro tip: if you are buying from this brand and need to make a return, photograph it before sending and take a picture of the barcode.
3. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Maximilian Equestrian
Hello Angel,
Your return package was received at our warehouse on 24/02, which we confirmed via webchat conversation with you on 25/02; at this point you were informed that, as described on our website, return packages can take up to 10 days since reception to be processed and review by our team.
Your package was processed and reviewed on Friday 28/02 at our warehouse, at which point our team detected one of the items presented a number of stains. This meant the item was not in compliance with our return policy, as all returned items must be in perfectly new and clean condition to be accepted. In an effort to resolve these stains and thus still be able to accept the item, our team proceeded with a first round of cleaning treatment that was done on the day - since the stains were not completely gone, your exchange was kept on standby until the next business day.
On Monday 03/03, we received another inquiry on your part, this time via WhatsApp; this was sent after business hours, so our response was sent the following day. Here we informed you of the situation, including showing you images of the state the item arrived back to us in. We gave you the latest update, which was that the item was due for a second round of cleaning treatment, and that we would confirm the final verdict about this item once that was done. After this, you claimed that the item shown in the pictures was not yours - we confirmed that it was, as it was received in the same package as the other return item (which was perfectly in compliance with the return conditions and we could accept with no issue). You then claimed to have received it in this state, but we had received no prior notification or proof from you that the item was originally delivered in such a clearly stained condition - with no further context, please bear in mind that we can only evaluate the item in the condition that it arrived back at our premises in.
We could finally confirm today that the second round of treatment was successful, thankfully, so we would be able to accept the item back and proceed with your exchange as usual, with the only requirement being the payment of a 10€ cleaning fee. This fee is described on our public returns policy, and it applies in cases like yours when an item arrives stained but can be cleaned - this gives the option to the customer of still receiving a refund/exchange, instead of having the item fully rejected.
As you can see, we have been both clear, transparent, and prompt in our treatment of your case, all according to our publicly available policies. If you could please let us know if you would like to proceed with the exchange as originally requested or opt for a refund instead, we will be happy to process this for you, as explained in our previous communications.
Svar fra Maximilian Equestrian
Hello! Thanks for taking the time to leave a review for us, we hope you'll enjoy your new MXMLN :)
Beautiful legging
Beautiful legging. I love it ! So confortable and really good quality . I ll buy another one soon 🤗
24. februar 2025
Svar fra Maximilian Equestrian
Hello! We're glad to hear you're enjoying your new MXMLN, thank you for leaving a review for us :)
I love everything I Got from maxilian
I love everything I Got from maxilian. Nice quality and it’s true to its size
14. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Maximilian Equestrian
Hello! Thank you for leaving a review for us. We are super happy to hear you were satisfied with your purchase :)
Svar fra Maximilian Equestrian
Hello! Thank you for taking the time to share your feedback. We hope you'll enjoy your new MXMLN for many rides :)
Estupenda como siempre
27. januar 2025
Svar fra Maximilian Equestrian
Hola! Muchas gracias por tu comentario y valoración - esperamos que disfrutes mucho de tus nuevos MXMLN :)
El articulo elegido esta muy bien
27. januar 2025
Svar fra Maximilian Equestrian
Hola! Nos alegra escuchar que estás satisfecho con tu compra. Muchas gracias por dejarnos tu opinión :)
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
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Lær om anmeldelsesprosessen på Trustpilot.
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