Leider ist die Zustellung der Bestellung äußerst schwierig…. Das Päckchen kam nie bei mir an. Ich hätte das Paket in einem Shop 60 km entfernt abholen sollen. Ende vom Lied 45€ zusätzliche Gebühren, f... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The products are very good and nice colours. Good that for leg protection you can buy whole sets of the same colour. I would recomment this shop. To get the package home through UPS is a little chal... Vis mer
Selskapet har svart
I have purchased several times at Maximilian Equestrian. They are top for the horse universe. Breeches, gloves, sleeves... all with premium quality, ideal for any weather and comfy for any ride. I d... Vis mer
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I love all Maximilian products. I normally buy matching sets jodhpurs, tops and saddle pads and all have been complimented a lot. The ordering is easy and never had a problem with delivery - you’ll re... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Advanced Equestrian Clothing. Designed in Spain. Engineered by Professional Riders.
Kontaktopplysninger
La Granja 6, 28108, Alcobendas (Madrid), Spania
- +34 676 840 245
- hey@maximilianequestrian.com
- maximilianequestrian.com
4,3
Enestående
193 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
great quality breeches
great quality breeches, i love mine
26. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Maximilian Equestrian
Hello! Thank you for leaving a comment - we hope you'll enjoy your MXMLN breeches for many rides :)
Beautiful fit and super fast shipping
Beautiful fit and super fast shipping. I’ve reordered multiple times (I’m based in the US).
30. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Maximilian Equestrian
Hello! Thank you for taking the time to leave a review for us. We're super happy to have you as a return customer :)
Superb customer service
Superb customer service. And absolutely in love with the fit of the riding leggings. Will hopefully order more soon.
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Maximilian Equestrian
Hello! Thank you very much for sharing your experience. We are glad to hear you are loving your MXMLN :)
Pésimo servicio
Pésimo servicio. Todavía estoy esperando el pedido.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Maximilian Equestrian
Hola Ana,
Muchas gracias por compartir tu experiencia. Como hemos comentado en comunicaciones previas y llamadas, tu pedido express realizado el viernes 12/12 por la noche se envió con servicio urgente el siguiente día laborable lunes 15/12. El transportista lo sacó a reparto el 16/12, cumpliéndose así los plazos estipulados para este tipo de servicio, pero lamentablemente no pudo completar la entrega debido a que la dirección proporcionada por el cliente estaba incompleta. Esta incidencia se comunicó al cliente vía email el mismo día, pero UPS no recibió ninguna comunicación por tu parte para corregir los datos.
Por nuestra parte, recibimos tu primer email también el 16/12 avisando de que no habías recibido el pedido, al que respondimos el 17/12 solicitando confirmación de la dirección de entrega, ya que parecía incompleta. No recibimos respuesta por tu parte hasta que nos llamaste el 23/12, tras lo cual finalmente confirmaste el error en la dirección y proporcionaste todos los datos. Una vez que se informó al equipo del problema, desde MXMLN solicitamos el cambio de dirección directamente a UPS, pero lamentablemente no podemos garantizar que estos cambios puedan procesarse una vez que el envío está en camino, como explicamos en la web.
Finalmente, dado el retraso nos comprometimos a enviar el pedido de nuevo con otro transportista y por express - tú misma confirmaste la correcta recepción del segundo paquete. Dado que nosotros asumimos el coste adicional de este envío y la devolución del paquete original, además de realizar el reembolso del coste del primer servicio express, pensamos que la valoración de tu experiencia no tiene en cuenta el contexto, ya que lamentablemente el retraso inicial se debió a un error del cliente.
Buena calidad del producto y servicio al cliente
Muy buen servicio al cliente. El producto fue muy alta calidad y envuelto muy bien. Muy contenta
24. juni 2025
Svar fra Maximilian Equestrian
Hola! Muchas gracias por tu tiempo y compartir tu experiencia. Esperamos que lo disfrutéis mucho :)
Svar fra Maximilian Equestrian
Hello! Thanks for sharing, we hope you'll enjoy your new MXMLN for many rides :)
Elite gear
Elite gear, very fast shipping, arrived within 5 business days during Black Friday! the pro riding leggings are a must and the frame t shirt is so flattering! I wish I could’ve ordered more!!
24. november 2025
Svar fra Maximilian Equestrian
Hello! Thank you very much for sharing your experience. We're glad to hear you enjoy our designs :)
Svar fra Maximilian Equestrian
Hello! Thanks for sharing your experience with us. We're super happy to hear you've been enjoying our products :)
I really love the material and the…
I really love the material and the design. Loveeee !
24. november 2025
Svar fra Maximilian Equestrian
Hello! We're happy to hear you are satisfied with your purchase. Thank you very much for leaving a comment and we hope you'll enjoy your new MXMLN for many rides :)
I will never purchase from this company…
I will never purchase from this company ever again. I returned an item for a size swap last month, they received it 2 weeks ago. I didn’t even try them on and I could see they were too small, but that is ok, it happens. On the 28th of October I received confirmation of my replacement item but that was 2 weeks ago. No tracking, nothings been sent and communication has been very slow. I have now changed my request to a refund and they are taking an extra €5 fee. After the hassle of returning the item. I honestly didn’t expect this. I always buy from high end equestrian brands and customer service is always excellent. This was first purchase from Maximilian and I was excited to try a new brand but it’s going exactly the way of these other 1* reviews. Avoid like the plague would be my advice 😩
Edited- unbelievably… I requested a refund after waiting weeks. They accepted my refund request, said they would take €5 and then sent the breeches! Which I no longer want. Subsequent emails ignored. No refund. No communication.
10. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Maximilian Equestrian
Hello Victoria,
Thank you for taking the time to leave a review. Unfortunately, we believe your comment lacks crucial context that can help other customers understand this situation better.
Your exchange request was filed normally, and the return package shipped by you on 30/10. It was received at our premises on 04/11, after which it has been waiting to be processed and reviewed by our team. This is a necessary process for all packages, as items have to be manually and carefully checked for compliance with our return policy before they can be approved - as we explain on our website, this process can take up to 14 business days since reception of the package. Please bear in mind that this information is publicly available, and can be consulted at any point before or after purchase in order for customers to make informed choices. with this, the current timeline of your operation falls well within the expected dates and we can confirm there has been no delays.
As for communication and customer service, please understand that your first email arrived on 07/11, a Friday evening after business hours. You then sent several additional messages over the weekend, and the next Monday was a bank holiday in Spain - our team could only see them and reply as soon as possible on the next business day, which was Tuesday 11/11. We explained the situation and offered to change your exchange to a return no problem, showing flexibility to accommodate the customer's requests. Given that the operation otherwise fell within the normal conditions for a return, it was explicitly stated that the usual 5€ return fee for your area would have to be deducted from the expected refund - you confirmed this change, and we can confirm that your package will be processed as a refund when it is reviewed. Again, our flat return rates are also publicly available on our website and can be consulted at any time.
You are, of course, welcome to share your opinion, and we are sorry to hear that you do not consider this a proper response and solution to your presented issue; but with this additional information in mind, please understand why we do not see this review as a fair assessment of the situation.
Excellent quality
Excellent quality, quick shipment, well packaged and a lovely tote bag included with delivery
28. oktober 2025
Svar fra Maximilian Equestrian
Hello! Thank you very much for taking the time to share your experience. We hope you'll enjoy your new MXMLN for a long time :)
Svar fra Maximilian Equestrian
Hello! We're glad to hear you are satisfied with your purchase, thank you very much for leaving us a comment :)
Schnelle Lieferung und guter Support
Sehr schnelle Lieferung und der Kundenservice ist sehr gut erreichbar
26. juli 2025
Svar fra Maximilian Equestrian
Hello! We're glad to hear you are satisfied with your purchase, thank you very much for leaving us a comment :)
Great products, extremely disappointing customer service
genuinely wanted to love Max Equestrian. Their clothing is high quality, stylish, and fits beautifully—which is why I’ve placed multiple orders, each totaling $500–$700. When you’re paying $250+ for a pair of breeches, you expect premium service to match the premium pricing.
Unfortunately, the customer service is consistently frustrating. They offer coupon codes as an incentive for future orders, yet make it unnecessarily difficult to use them. The process is unclear, restrictive, and feels like a tactic rather than a true customer benefit.
For a brand positioned at a luxury price point, the standards should be much higher. It’s disappointing—and frankly sad—to see such a disconnect between the quality of the clothing and the lack of care in customer experience. Great products alone are not enough to build loyalty. At this price level, customers deserve transparency, ease, and respect—not obstacles.
I hope the company takes this feedback seriously, because many of us are willing to invest in quality—but not at the expense of being treated poorly as customers.
20. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Maximilian Equestrian
Hello Kiran,
Thank you for taking the time to leave a review. We appreciate you sharing your opinion about our product and are glad to hear you are happy with the quality and design.
As for customer service, we are sorry that this has been your experience, but we fear this is not a fair assessment of the situation. Please bear in mind that multiple return extensions were made as an exception in your particular case, as well as allowing an exchange cancellation outside of any kind of return window, and still offered a full refund of the item in question in the form of a voucher, so you did not lose any amount in the process. We believe our team has been very accommodating of your particular needs, offering flexibility and options to grant all your requests, after which you have still chosen to write this review.
With all this in mind, please understand why we do not see a justification for the low valuation. We understand the process has felt long, and we apologize for any inconvenience along he way. From our side, the team has been responding as quickly as possible and even making exceptions outside our usual protocol to help. We are sad to hear you consider this to be poor treatment of customers, but please bear in mind that we have done all we could to resolve this situation in a satisfying manner.
Svar fra Maximilian Equestrian
Hola! Muchas gracias por dejarnos tu opinión :)
fast delivery looks like good quality
fast delivery looks like good quality, i have not yet tried it on to describe fit.
24. september 2025
Svar fra Maximilian Equestrian
Hello! Thank you very much for taking the time to share your experience. We hope you'll enjoy your new MXMLN for a long time :)
My order has not been delivered after…
My order has not been delivered after more then a month now. The customer service keeps sending me the tracking number which is from a chinese website and states I should have received my parcel. They advise me to check with my local post office but it does not state which of the hundreds of local post offices was used to deliver my package so this is impossible. I think this is a scam website so I advise not to order from here.
4. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Maximilian Equestrian
Hello! Thank you for taking the time to leave a message for us.
Given the information provided in your message and previous reports, we believe your purchase was not made on our official website, but on a fake website that uses our brand name and pictures to advertise. They offer very aggressive discounts on all our catalogue, but are in no way affiliated with our brand and we are afraid they may be scammers. Our team is already working on deleting both the websites and their advertisements.
Since you have already made a purchase, our recommendation in this case is that you reach out to your bank to check if they can cancel the transaction on the basis of fraud. We unfortunately cannot assist further, we are very sorry.
Svar fra Maximilian Equestrian
Hello! Thank you for leaving a review for us, we hope you'll enjoy your new MXMLN for a long time :)
Great quality material of the clothing…
Great quality material of the clothing , however the stitches must be improved . Some of the stitches are not neat.
25. september 2025
Svar fra Maximilian Equestrian
Hello! Thank you very much for your feedback - we will be happy to take your comments back to our product development team to consider for the future, of course. Otherwise, we hope you are enjoying your new MXMLN :)
“A really great brand
“A really great brand, with a beautiful fit and comfortable material, for both rider and horse.”
24. september 2025
Svar fra Maximilian Equestrian
Hello! Thank you very much for your review, we hope to keep releasing products that you will enjoy for many rides :)
Dette er Trustpilot
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