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Thank you for your review.

We are very sorry to hear about the experience you have had with your order and we sincerely apologise for the inconvenience caused. We fully understand how frustrating it must be that the parcel never arrived despite the long waiting time.

We would like to confirm that the full amount for your order has already been refunded to your original payment method.

We apologise again for the inconvenience and the delays in communication you have experienced.

If you have any further questions, please do not hesitate to contact us.

Kind regards, Team Mastersintime.nl

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15. jan. 2026

vielen Dank für Ihre Nachricht.

Wir möchten uns entschuldigen für die Unannehmlichkeiten, die Ihnen dadurch entstanden sind.

Wir haben soeben weitere Informationen zur Lieferung Ihrer Bestellung angefragt, damit wir Ihnen schnellstmöglich weiterhelfen können.
Sobald wir eine Rückmeldung erhalten, melden wir uns umgehend bei Ihnen.

Vielen Dank für Ihre Geduld.

Freundliche Grüße, Team Mastersintime.nl

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11. sep. 2024

Guten Morgen, lieber Thomas.
Es tut uns leid, von solch einer schlechten Erfahrung zu hören. Wir haben nach Ihren Daten gefragt, aber keine Antwort erhalten. Bitte senden Sie uns eine Nachricht mit Ihrer Bestellnummer und E-Mail-Kontaktdaten, damit wir Sie erreichen und verstehen können, wo das Problem liegt, damit wir es für Sie lösen können.
Ihr Mastersintime-Serviceteam

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11. juli 2024

Good morning,
Thank you very much for your review! We are very sorry to hear that you had this experience with us. We have requested your details via Trustpilot so that we can find out exactly what is going on, so that we can help you further! Kind Regards, Team Mastersintime.nl

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3. juli 2024

We are sorry you had such a bad experience. We'll contact you by email to have some more information in your order, as we can only find an order for a strap that was refunded in May.
And of course when we know more about this irder for a watch, we'll solve the issue for you, as customer satisfaction is our priority.
Your Masters in Time Customer Service Team

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12. juni 2024

Es tut uns leid, dass Sie mit Ihrer Bestellung nicht zufrieden sind.
Als offizieller Händler aller von uns verkauften Marken haben wir nur 100 % originale, von der Marke zertifizierte Artikel. Wir werden Sie per E-Mail kontaktieren, um das Problem besser zu verstehen und es natürlich für Sie zu lösen, denn Kundenzufriedenheit ist unsere oberste Priorität.
Ihr Serviceteam Mastersintime.com

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29. sep. 2023

Dear Carleton, here we are again to reply to another review from you, after all your very threatening and vulgar emails received by you in the last months. It is not a problem at all for us to reply once again here, where at least you used more appropriate and less vulgar language.
Unfortunately, we have never received your order here, for this reason, we still had to process a refund for you. We still wanted to help you, so we asked for a receipt of the shipping, or a tracking number, so we could stil refund you even though we never received your order back. You always refused to do so, and you started calling us names instead. It would have been easier to just request a receipt at the local postal office and send it to us, so we could have fixed the problem for you.
We asked for more information about the wrong product received, but we only received insults as a response.
With this being said, we wish you a very nice day ahead.
Team Mastersintime

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22. sep. 2023

Good afternoon,
Thank you for your positive review! Nice to hear that everything is to your satisfaction. Enjoy your purchase. Greetings, team Mastersintime.com

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29. aug. 2023

Good morning dear Miroslav. Thank you for your review. At the moment we are in contact with each other, as order had a delivery date estimated for the 23rd and, from your message, was delivered on the 24th. We have already sent you a message about the pushpins, to understand the problem and, of course, provide you the best possible solution, as customer satisfaction is our number one priority. While waiting for your reply to the email, we wish you a happy day.
Your service team Mastersintime.com

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10. juli 2023

Dear Sikander,
Thank you for your review. At the moment we are in contact with each other, and we can see that the full amount has been refunded to you. We are very sorry to see that the package never arrived, our apologies for this. If you have any further questions - feel free to contact us. Regards, HWG Service Team

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Oppdatert: 30. mai 2023

Good afternoon, thank you for your review! As mentioned in our previous email thread, we would need at least a receipt or a tracking number in order for us to locate your return, or to start refunding you even if we did not receive the product here, but we do need a proof of shipment.
Feel free to reply to our email with a proof of shipment or any useful information we can use as a proof you shipped the package back, so we can assist you further.
Thank you!

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30. mai 2023

Dear Carlton, thank you for your review. Unfortunately, the information provided by you does not reflect the actual situation we discussed about in our email thread, and what you say is not accurate.
Of course we can still assist you if your return has never reached our warehouse, but we need a proof of return in order to do so, and to still refund you within 14 working days. We have asked you for a tracking number, but you were not able to provide one. We have asked you for your receipt from the postal office, you were not able to provide it either. I'm sure you understand that, with no shipping proof, no company can assist you this way. We need a proof that the order was indeed returned to us, even if it was lost in the transit. We do CLEARLY specify on our website that it is always better, and mandatory for us to assist the customer, to choose a registered shipping method to send the order back to us, but not only you did not follow this step, but you were not able to provide a receipt of shipping either, even with no tracking number, so this made impossible for us to help you, as it would have been impossible for every other existing online companies in the world.
Despite all the very offensive and threatening emails you are sending us everyday, which we kindly ignore, we wish you a very nice day!

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20. mai 2023

Dear Craig,
Thank you for your message.
We are sorry to hear that it turned out this way, this is obviously not the intention!
We will contact you via email on Monday to resolve this in the best possible way for you. Regards, Team HWG

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16. mai 2023

Thank you for your feedback dear Albert.
Customer satisfaction is our main goal and your message is a real pleasure for the entire team.
We hope to see you back soon and wish you a happy day
Your Service Team Mastersintime.nl

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20. mai 2023

Thank you for your feedback and we are sorry this is happening. As explained by email, postal services in your country are having some huge delays in processing international orders and do not provide updated tracking informations.
We have launched an official inquiry for your order on the 18th, as agreed with you in our email exchanges, and now we have to wait a few days, as this investigations can take 2-3 weeks and usually order os delivered meanwhile.
As mentioned, we remain responsable for your order until it gets delivered and we'll do our best to work with your country postal services and have it delivered as soon as possible.
Your Service Teams Mastersintime.nl

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9. mai 2023

Good morning dear Stefan. As mentioned, the email you received was not from us, but it was a phishing email sent by some company not at all related to us. We are really not able to assist you further in this matter than tell you not to click any links on that email (again, not sent by us). We do take it very seriously and try to warn you, but there is not much more we can do in that situation, we are really sorry for it. Your service team Mastersintime.nl

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8. mars 2023

Dear David, Thank you for your message. Firstly, I would like to say that we do understand how frustrating it is that the package has been returned. Because we are currently already talking in the email, I would like to ask you to respond there, then we will see how we can help you in the best way. Kind regards, HWG Service Team

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3. mars 2023

Good morning,
Thank you for your positive review. We are happy to hear that you have received your G-shock watch. We hope you will enjoy your purchase! If we can do anything for you in the future please do not hesitate to contact us! Kind regards, HWG Service Team

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13. feb. 2023

Good morning Carleton, thank you for your feedback.
We have already communicated by email, explaining that, as every existing company in the world, we process refunds when the package reaches our office.
We have requested a tracking number for your return shipment or at least a receipt that we could use as a proof of shipment in order to help you further, but unfortunately you have refused to do so.
We asked for the tracking number in order to assist you and to check where your package is. Once again, feel free to provide it so we can check together where is your return.
If the return is not here, and if you do not want to share the tracking information or the receipt with us, I hope you understand that there is not a lot we can do for you.
Kind regards,
Mastersintime Team