Marcel Olsen Anmeldelser 

Svar fra Marcel Olsen

9. mai 2025

Bedankt voor uw feedback en het spijt ons echt voor het ongemak. Ik zie dat we de oorspronkelijke stoel hebben opgehaald en meteen een vervangende stoel hebben gestuurd om het probleem op te lossen.

We waarderen je geduld en hopen dat de nieuwe stoel aan je verwachtingen voldoet. Als we je nog ergens mee kunnen helpen, aarzel dan niet om contact met ons op te nemen.

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Thank you for your feedback, and we're truly sorry for the inconvenience caused. I can see that we have collected the original chair and promptly sent out a replacement to resolve the issue.

We appreciate your patience and hope the new chair meets your expectations. If there's anything else we can assist you with, please don’t hesitate to reach out.

Svar fra Marcel Olsen

23. apr. 2025

We're really glad to hear you like the look of the chair and that our customer service team did their best to support you, that means a lot to us. We also appreciate you pointing out the great value of the price.

That said, we're sorry the assembly process was frustrating. Your feedback on the screw hole alignment is noted and will be passed along to our product team for review.

We truly appreciate you choosing us, and we hope to make your next experience a smoother one.

Svar fra Marcel Olsen

8. apr. 2025

Vielen Dank für Ihr Feedback. Es tut uns sehr leid zu hören, dass Sie das Gefühl haben, blockiert worden zu sein - das ist sicherlich nicht korrekt.

Da Sie weder Ihren Namen noch Ihre Bestellnummer angegeben haben, sind wir derzeit nicht in der Lage, Ihr Konto ausfindig zu machen oder die Hintergründe dieses Problems zu verstehen. Wir würden das Problem gerne näher untersuchen und für Sie lösen.

Bitte teilen Sie uns Ihre Bestellnummer oder die E-Mail-Adresse mit, über die Sie die Bestellung aufgegeben haben, und wir werden unser Bestes tun, um Ihnen zu helfen.

Wir nehmen alle Bedenken ernst und freuen uns, wenn Sie uns die Möglichkeit geben, die Dinge richtig zu stellen.

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Thank you for your feedback. We are very sorry to hear that you feel you have been blocked — that is certainly not correct.

As no name or order number was provided, we are currently unable to locate your account or understand the context behind this issue. We would really like to look into this further and resolve it for you.

Please let us have your order number or the email you used to place the order, and we will do our best to help.

We take all concerns seriously and appreciate the chance to make things right.

Svar fra Marcel Olsen

28. feb. 2025

Vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Sie mit Ihrer Bestellung und unserem Service zufrieden sind.

Die Informationen zur Sendungsverfolgung werden direkt vom Kurierdienst gesendet, und manchmal können diese E-Mails im Spam-Ordner landen. Wir entschuldigen uns, wenn dies übersehen wurde!

Wenn Sie weitere Fragen haben oder Hilfe benötigen, können Sie sich jederzeit an uns wenden. Wir sind für Sie da!



Thank you for your feedback! We're glad to hear that you are happy with your order and our services.

The tracking information is sent directly from the courier company, and sometimes these emails can end up in the spam folder. We apologise if this was missed!

If you have any further questions or need assistance, feel free to reach out. We're here to help!

Svar fra Marcel Olsen

13. mars 2025

We are glad that the replacement has now been delivered to you.

We sincerely apologize for the delay and any frustration caused. As soon as we became aware of the issue, we immediately investigated with GLS and, when the package couldn’t be located, we sent a replacement to ensure you received your order.

We would have greatly appreciated the opportunity to assist you directly, as we are always happy to help and resolve any issues as quickly as possible. Your experience is very important to us.

If there’s anything else we can do for you, please don’t hesitate to reach out.

Svar fra Marcel Olsen

16. des. 2024

Bedankt voor het achterlaten van een beoordeling over je ervaring, maar we willen graag enkele punten verduidelijken.

In eerste instantie nam je contact met ons op voor hulp bij het monteren van je bank, wat we snel hebben gedaan door nuttige tips te geven. Op dat moment stuurde je ons enkele afbeeldingen, en we gaven aan waar je de fout had gemaakt bij de montage.

Daarna stuurde je ons opnieuw een e-mail waarin je aangaf dat je de montage niet kon voltooien en dat je aanpassingen aan de bank zou doen als we compensatie boden. We vroegen je om verdere foto’s of video’s te sturen waarin je aangaf waar je problemen had, maar je weigerde dit.

We boden een volledige terugbetaling aan en boden aan de bank op te halen, maar je weigerde ook deze oplossing. Toen je geen geld ontving, liet je deze negatieve beoordeling achter, wat lijkt te zijn geprobeerd om een korting te krijgen.

We zijn er trots op bijna alleen positieve ervaringen met onze klanten te hebben en een hoge beoordeling te behouden. Helaas komt het steeds vaker voor dat sommige klanten beoordelingen gebruiken in een poging om geld of kortingen te krijgen.




Thank you for leaving a review about your experience, but we feel the need to clarify some points.

Initially, you contacted us asking for assistance with assembling your sofa, which we promptly provided, offering helpful tips. At that stage, you sent us some images, and we directed you to where the assembly had gone wrong.

You then emailed us again, stating you could not complete the assembly and would make modifications to the sofa if we offered compensation. We requested that you send us further photos or videos showing where you were struggling, but you declined.

We offered a full refund and arranged for the sofa to be collected, but you also refused this solution. When you did not receive money, you left this negative feedback, which appears to be an attempt to get a discount.

We pride ourselves on having nearly all positive experiences with our customers and maintaining a high rating. Unfortunately, it is becoming more common for some customers to use reviews in an attempt to receive money or discounts.

Svar fra Marcel Olsen

10. des. 2024

Gracias por compartir sus comentarios. Lamento sinceramente que su experiencia no haya cumplido con sus expectativas.

Como le expliqué en nuestra correspondencia, la silla que compró es anterior a mi participación con la marca y también está fuera de su período de garantía. Desafortunadamente, no pude localizar el pedido ni ofrecer un reemplazo debido a que el modelo está descontinuado. A pesar de estas limitaciones, hice todo lo posible por ayudar, incluyendo ofrecerle un descuento en un modelo actual, el cual esperaba que pudiera servir como un gesto de buena voluntad.

Aunque entiendo su frustración, quiero asegurarle que la satisfacción del cliente es muy importante para mí y lamento no haber podido brindarle una solución que cumpliera con sus necesidades.

Si necesita asistencia para futuras compras, estaré encantado de ayudarle a encontrar algo que se alinee con sus expectativas.

Gracias por darme la oportunidad de atender sus inquietudes.



Thank you for sharing your feedback. I sincerely regret that your experience did not meet your expectations.

As I explained in our correspondence, the chair you purchased predates my involvement with the brand and is also beyond its warranty period. Unfortunately, I was unable to locate the order or offer a replacement due to the model's discontinued status. Despite these limitations, I made every effort to assist, including offering a discount on a current model, which I hoped might serve as a goodwill gesture.

While I understand your frustration, I want to assure you that customer satisfaction is very important to me, and I regret that I could not provide a resolution that met your needs.

Should you require assistance with any future purchases, I would be more than happy to help you find something that aligns with your expectations.

Thank you for giving me the opportunity to address your concerns.

Svar fra Marcel Olsen

5. des. 2024

Vielen Dank für Ihre freundliche Bewertung! Es freut uns sehr zu hören, dass Sie mit der Qualität und Verpackung Ihres neuen Sofas zufrieden sind. Wir schätzen Ihr Feedback zum hervorragenden Preis-Leistungs-Verhältnis. Wir verstehen Ihre Enttäuschung, dass das Bauhaus-Sofa ausläuft, und werden dies an unser Team weitergeben. Wenn Sie in Zukunft Unterstützung benötigen, helfen wir Ihnen gerne weiter! Genießen Sie Ihr neues Sofa!



Thank you so much for your kind review! We're thrilled to hear that you're happy with the quality and packaging of your new sofa. We truly appreciate your feedback on the great price-performance ratio. We understand your disappointment with the Bauhaus sofa being discontinued and will pass this along to our team. If you ever need assistance in the future, we’d be more than happy to help! Enjoy your new sofa!

Svar fra Marcel Olsen

5. des. 2024

Merci beaucoup pour votre excellent avis ! Nous sommes ravis d'apprendre que vous êtes satisfait du produit et de notre service client. C'est un plaisir de savoir que nous avons pu trouver rapidement une solution pour vous. Si vous avez besoin d'aide à l'avenir, n'hésitez pas à nous contacter. Profitez bien de votre achat !


Thank you for your wonderful review! We're so glad to hear that you're satisfied with the product and our customer service. It’s great to know that we could quickly find a solution for you. If you ever need assistance in the future, don't hesitate to reach out. Enjoy your purchase!