mainspringboutique.com Anmeldelser 

215
•
TrustScore 4.5 av 5

4,4

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I bought the googly eyes SpongeBob mechanical chronograph direct from Spinnaker. I even set my alarm for 3:00am to secure one. Sadly it never arrived - after the tracker saying it was in customs... Vis mer

Vurdert til 5 av 5 stjerner

Speedy delivery from order to delivery less than 2 days! Great price and truly amazing timepiece!

Vurdert til 5 av 5 stjerner

A Superb Company! I am the delighted owner of several watches, 2 watch winders and a watch roll all ordered from Mainspring Boutique in the last few months. I much enjoy receiving their emails which a... Vis mer

Vurdert til 5 av 5 stjerner

Where to start ordered Sunday noticed issue with address, emailed them straight away. By 09.30am Monday had a reply sorting the issue. Contacted customer service to thank them and try to get an ide... Vis mer


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

215 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har svart på 36 % av de negative anmeldelsene sine

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4,4

Alle anmeldelser

(215)

81 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Do not believe their delivery date promises

I ordered a watch online and was promised "next day delivery". This didn't happen! I then got an email saying there would a "slight delay", but that I would get an further email (with a tracking number) telling me of my delivery schedule. Once again, this never happened. An email to customer services was neither acknowledged or responded to. I asked for a refund, which was quickly processed, but I would never attempt to use this firm again. Once they get your money, they aren't committed to fulfilling your order, which is a poor business choice that they may regret in the future.

14. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I ordered my nubeo serius watch from…

I ordered my nubeo serius watch from mainspring boutique on 13th of August and it was delivered the next day, excellent service, well packaged and well worth the price 10/10 you can't get better than that 👍👌😉

15. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Poor customer service leads to disappointment ):

When I visited their website a box popped up to enter my email address to receive voucher codes for30% off normal prices or 10% off sale prices.
I put 4 watches in my basket from the sale, one expensive one and three cheaper ones, but the voucher code didn't work. I contacted Mainspring - no response. Then I received a reminder about the items in my cart along with a code for 5% off, not as good as 10% but it didn't work either. I contacted Mainspring again - still no response apart from another reminder to complete checkout and another 5% code. i tried to use this but now the watch I really wanted (the expensive one) is out of stock.
I gave up.

15. august 2025
Anmeldelse skrevet uten oppfordring
Logoen til mainspringboutique.com

Svar fra mainspringboutique.com

Thank you for your feedback. We’d like to clarify a few points for accuracy.

The discount codes you received are valid, however each one applies specifically either to full-priced items or to sale items, not a mixed basket of both. This is clearly stated in the terms of each offer. This is why the codes did not apply in the way you expected.

We also responded to your enquiry, offering to special-order the watch you wanted and even provided you with a personalised discount code as a gesture of goodwill.

As you did not purchase with us, we feel it’s important to note that your review does not reflect a completed shopping experience. Nonetheless, we regret that you were left disappointed and hope we may have the chance to serve you properly in the future.

Kind regards,
The Mainspring Boutique Team

Vurdert til 5 av 5 stjerner

Spinnaker Challenger

I've used Mainspring Boutique before and have had a few Spinnakers from different sources in the past. Never had any problems with the products or the service. Ordering was painless with next day delivery by DPD.

Bought the new Challenger model on a whim a few weeks ago. It's surpassed my expectations in finish and build quality. I bought an expensive Citizen series 8 GMT around the same time and find myself wearing this more. Look out for special offers, I got mine at 30% off with a free watch winder thrown in so feel like I got a bit of bargain.

28. juli 2025
Vurdert til 1 av 5 stjerner

Purchased a watch and tried to cancel…

Purchased a watch and tried to cancel by calling the number displayed on their website but it simply rang out the full day. Number was also for another company called "Dartmouth Brands", not Mainspring Boutique.

They eventually did respond to my email which also requested to cancel the order and they did in fact cancel the order.

Very suspicious though. Don't publish a number on yuor website if it isn't manned and certainly don't have it pointing to a different business name entirely.

16. juli 2025
Anmeldelse skrevet uten oppfordring
Logoen til mainspringboutique.com

Svar fra mainspringboutique.com

Hi Michael,

Thank you for your message.

To clarify, Mainspring Boutique is fully owned and operated by Dartmouth Brands Ltd, which is why our customer contact number may reflect that business name. We understand this may have caused some confusion, but there is no cause for concern; both are part of the same company.

Our customer service team is best reached via email, which ensures a faster and more accurate response. As you’ll note, your cancellation request was actioned promptly and without delay as soon as it was received.

While we appreciate all feedback, we do want to reassure you that there’s nothing “suspicious” about the process — we aim to provide clear, reliable service, and your comments regarding the phone line have been passed along to the relevant team for review.

If there's anything further we can assist with, please don’t hesitate to get in touch.

The Team at Mainspring Boutique

Vurdert til 5 av 5 stjerner

Mainspring Boutique

I have used Mainspring Boutique many times over the last few years and the experience has always been top shelf. I’ve only ever had one watch that didn’t work properly and I sent it to be fixed with no hassle at all.
Sarah and Jane, the two I always get in touch with are so helpful, if there’s any queries. They are very polite and very good at what they do, they are a credit to the company.
Now and again there might be a reason to get in touch with Mainspring and they always answer within 24 hours so I’m always in the loop. For example, if a watch has taken longer than usual to arrive one email later I am told why it’s late and when it will arrive.
If you are looking for a good watch supplier that has more than reasonable discounts, then you have to try Mainspring Boutique. I know you won’t be disappointed.

24. juni 2025
Vurdert til 5 av 5 stjerner

This company offers superb timepieces…

This company offers superb timepieces at affordable prices. I have bought quite a few from them and have been pleased with every purchase. I don't normally leave reviews but my latest purchase moved me to do one. I ordered a RGMT Pershing from them. When I opened the bow I literally said WoW. It is a beautiful timepiece. Fantastic quality, accurate performance & generates lots of compliments. The service they provide is efficient and delivery was as expected. As a side note, on some occasions they say that your order will be despatched in ten days. Don't worry about this as they keep you appraised of the progress of your order and great watches are worth waiting for. I will continue to use them & look forward to receiving more fantastic watches.

19. juni 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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