Made By Mitchell Anmeldelser 

Ordered a lip gloss which arrived with an awful cheesy fishy stench. I didn’t realise until after the refund return date and they said they couldn’t do anything. Would reccomend unless you want that smell.

The most awful customer service- I ordered a case as a gift for my daughter on the 11th March. DPD lost the order and said I would need to take the matter up with Made By Mitchell as they are the customer. Have tried to contact Made By Mitchell by email, over web chat and via social media….trying to get a response is so slow and unhelpful…there weeks on and still no case nor refund. I was told I would receive a refund a week ago and have had no interaction or response since. So I am £35 down with nothing to show…terrible service

Every time I m amazed by product quality and vibrant colours. Never had any issues xx

Sent back 4 new Palettes as the quality promised vs received were nowhere near the same. My refund got accepted. I sent it back on the same day I received it and they have just messaged me to say they will not give me my £54 refund because the product is used! I told them I was sending the product back because the swatches were awful so obviously they were used. Just cancelled a £150 order as I'm so bored of this business treating their customers like crud. I can't wait for Tiktok to get banned so I don't have to see their fake ads everywhere

Update: still no review posted as of 22/08/2024

I ordered from them back in December because I'd heard so many great things about the products. I got a Drip Drip mystery bundle, the Blursh Lights in Nova Nights and the original Blursh in Cherry Cola. I was somewhat disappointed by what came in my bundle, but I wasn't expecting to get perfect products. The Blursh Lights was disappointing too, as the product never dries down like the shade Drip Drip does and doesn't stay in place even if you powder it. I tried it on my eyes as a base to a similar shade of eyeshadow that I packed ontop of it and it had creased within 30 minutes. But I was moreso disappointed by the original Blursh. When myself and my friends all looked at shades, none of us noticed that any of them contain glitter/shimmer and the desciption claimed it was a "satin powder matte finish". Upon arrival and swatching, the shade had a gold shimmer in it which wasn't what I really wanted. I was hoping for something I could use for both my femme and masculine makeup looks and shimmer doesn't work for what I want out of my masc makeup. I also found the product to be extremely difficult to use, as it doesn't blend out very well and dries so fast that you barely have time to blend it anyway. I've found a way to make it work for me but I'm still disappointed, especially when they claim these are "highly blendable" on the website. After a couple days of trying it, I decided to leave a review. I submitted a review to the Made By Mitchell website where I believe I gave it 2 stars and explained about the shimmer and how difficult it is to blend due to how fast it dies at the end of December or start of January. Sadly I cannot remember the exact date, as it has been a while. However, it is now 19/03/2023 and my review has still not been published. Almost 3 months and they won't put up an honest review of their product? With their products being extremely average for a higher price point, and their lack of honest regarding reviews, I'd recommend saving your money and shopping elsewhere.

Absolutely appalling I ordered a jelly bag mystery bundle and a Valentine’s Day bundle I received both fast , as I opened them one of the items( all smudge no budge liner) was damaged had stains on the side of the pencil also had hairs on the tip as though someone had been using it , I checked the rest of the makeup to make sure there were no other damages fortunately there wasn’t but there was makeup stains everywhere on some of the makeup items and on the insides of the boxes there was especially a lot of makeup stains in my sponge pouch which made so sick to my stomach I also didn’t receive six items in my Valentine’s Day bundle like I should have I contacted customer service and Mitchell but have yet to get a reply at this point I’m absolutely I just want my items replaced or my money back

Some of the brushes arrived cracked, I have contacted them via the website, TikTok, Instagram and Facebook. I have done the complaint via TikTok early January and I’m yet to get a response. This is very disheartening

Best products I have ever used love it
Very fast delivery had 3 orders so far just perfect
Will be buying more
Amazing thank you so much

Fab products and great customer service. Used them for over a year and will always shop here now.

I heard about made by Mitchell on tiktok so I thought I'd have a look at his makeup selection. I've been buying his products for a few years now and every single product has been incredible. I love how unique Mitchell's products are my favourites are the liquid eyeshadows and his makeup brushes, they're so soft too. Everything I've bought from made by Michael is amazing I also love the mystery boxes they do 😆. I would highly recommend to anyone!

Perfect 👌 the best shimmers ever. Perfect for concerts and festivals 💙

I’ve probably ordered 20+ times on the TikTok shop and it always comes on time and the quality of the products is incredible! I fell in love with Mitch’s products since 2022, buying his products is so addictive bc they’re so good and for amazing prices!

My parcel was never delivered to the pick up shop as I asked for. Both made by Mitchell and dpd claim it was yet the post office have searched for it and allowed me to look as well. Made by Mitchell are not replying to my emails. As they will know by now the parcel hasn’t been collected and dpd where unable to return it as it was not at the post office as is claimed by this company. Do not order from this company as customer service is nonexistent and they clearly only care about taking your money. Shame I had to put 1 star they don’t deserve that.

I discovered this brand a few months ago and Iv spent hundreds already. I can’t get enough. I stopped wearing make up for a while as I was going through a rough time. Mitchels products and just his community in general have given me a love for makeup again and I’m loving myself again! His TikTok lives always make me smile seeing his generosity with others and his beautiful smile. I also had a call from him when I won his giveaway.
For anyone wanting to try MBM don’t hesitate and just do it!

Love everything about my order, only down side i was missing a brush with the drip drip, just had an empty plastic ziploc bag

best quality products and superfast delivery.

Ordered for next day delivery and was left chasing for days when it didn’t arrive. MBM wouldn’t answer questions as I’d ordered via TikTok so acted like it wasn’t their responsibility. (It is) Finally found out 2 weeks after ordering that my order had been lost, then found but deemed too damaged to send to me. MBM would not send out the goods I ordered again as they said they were now out of stock so there’s nothing they could do.. So the money is going to be gone out of my account for 1 month now (2 weeks chasing, 2 weeks to process refund) and I have nothing to show for it.

“Mystery bags” are a rip-off and customer service is non-existent. Bought two mystery bags. Common sense would dictate that if a buyer is purchasing two supposed “mystery bags”, it might be prudent to give them two different mixes of products and not two identical bags. At time of ordering, there was no disclaimer stating bags will be identical. They’re not mystery bags at all, save for the few he sends out on TikTok lives to give the illusion of a “pick and mix”; it’s just identical bags of overstock. If you’re palming off the bits nobody wants, you can just say that. Describe as “Overstock mystery bag, do not buy multiples as contents will be the same” instead of suggesting it’s a complete lucky dip.

No response at all from anybody when trying to get in touch with customer service either. Fella has enough time to be begging on TikTok but not enough to provide decent service to the customers he already has?

My second order disappeared, and nowhere to be seen after a month.
I experienced no problems on my first order and loved the products! Unfortunately my second order disappeared during shipping. I saw a lot of negative reviews here and got super scared - so I ofc wrote costumer service. Everything turned out great and I got a full refund.
No matter what happened, I still love the brand and will definitely repurchase!

Bought the whole range of blushes but disappointed they are literally empty . Barely any product in the bottles colours are nice but wastage of money as they all are empty.