Vueling Airlines Anmeldelser 

Ottima compagnia. Tratta napoli Barcellona

Orario cambiato. Provo da giorni a modificare la data come previsto dalle possibili alternative nella loro comunicazione e al momento di finalizzare il sistema da errore da giorni. Chiami per aiuto e, oltre ad essere a pagamento, non riesci a parlare con un operatore. Ho un volo inutilizzabile perché lo hanno unilateralmente modificato. Truffa.

Subject: Complaint Regarding In-flight Experience

I am writing to formally express my dissatisfaction regarding the service I experienced on my recent flight with Vueling.

On this flight, we paid an additional fee for priority boarding and a guaranteed space for our cabin luggage. Unfortunately, this investment felt entirely wasted due to the unprofessional conduct of the cabin crew. Specifically, a crew member named Jovi exhibited rudeness and a lack of interest in addressing our concerns.

During the flight, my son needed to use the restroom. However, when he approached the curtain, a crew member forcefully swatted his hand away and closed the curtain without any explanation. Additionally, I observed three crew members engaged in casual conversation while neglecting their duties. When I politely requested that they refrain from touching passengers, Jovi responded rudely, which was both surprising and disappointing.

As frequent flyers, this was the first time we have encountered such unprofessional behavior. Jovi even instructed other crew members not to engage with me following our complaint, despite our attempts to communicate our concerns respectfully.

I believe that the actions of Jovi do not reflect the values and standards of Vueling, and I am compelled to bring this matter to your attention. I hope that you will take the necessary steps to ensure that all passengers receive the respectful and professional service they deserve.

Avoid Vueling – poor decisions, no accountability, and dysfunctional customer service
My experience with Vueling on 13 June 2026 (Florence–Gatwick, 06:55) was unacceptable.
Due to severe delays at passport control (completely outside passengers’ control), I reached the gate area just after clearing checks — literally a few metres away — and was still denied boarding because the flight had been closed. This was a rigid, short-sighted decision that could easily have been avoided with even minimal flexibility.
Instead, I was rerouted via Barcelona with a round trip of over 12 hours (I am still waiting by the way!)
To be fair, the frontline staff were actually trying to help, but it was obvious they had no authority and no management support on site. Everything appears to be controlled remotely, and the lack of decision-making locally left staff unable to resolve even a very reasonable situation.
The result:

unnecessary denial of boarding
excessive delays
frustrated passengers
no real accountability

Trying to claim compensation afterwards made things even worse. The website is practically unusable, driven by a poor and ineffective AI system that prevents you from properly submitting a claim. It feels more like a barrier than a service.
Overall, this experience reflects:

poor operational judgement
lack of empowered management
deeply flawed customer service systems

There is a clear disconnect between staff on the ground and decision-makers — and passengers are the ones who pay the price.
I would strongly recommend choosing another airline.

Hola, recientemente he volado con vueling de Barcelona a Vigo, y mi maleta vino rota, en el aeropuerto me han abierto una reclamacion y me dicen que me ponga en contacto con vueling. Cuando entro en su pagina( porque es imposible hablar con alguien de la empresa) me manda a un enlace para cubrir los datos, lo hago y todo el rato me pone que en estos momentos es imposible acceder a la reserva. Llevo 5 dias intentandolo y es imposible, con lo cual me tendre que quedar con mi maleta rota, no hay seriedad en esta compañia

I bought a cheap ticket from Vueling Airlines for my return from Mallorca, but my carry-on baggage, which was fine on my EasyJet flight, caused problems with Vueling, and I ended up paying three times the baggage fee. Don't be fooled by the cheap tickets; it's a very greedy airline.

Todos los vuelos que he cogido de Vueling con retraso. La excusa siempre es la misma: trafico aéreo, espacio aéreo cargado. No tienen vergüenza. En el último vuelo Barcelona Porto retraso. A la vuelta de Porto a Barcelona 3 horas el vuelo retrasado.

Dando respuesta.
Puse la queja directamente con Vueling y lo peor de todo fue que no les importó.
Por eso y el mal trato en atención por parte de la empleada en el aeropuerto de valencia, no se puede esperar menos.
Me pidieron pruebas fotográficas y en un momento de acoso y maltrato no pensé en tomar el móvil a grabar.
Les dije pueden verificar con sus cámaras de seguridad.
Y aún así dejaron pasar de largo el tema.
Jamás volvería a volar con está aerolínea y la recomiendo y valoración 0.000

Vergüenza ajena de ser Español... que Vergüenza de compañía. No habia pasado tanta vergüenza ajena al ver varias docenas de extranjeros riéndose en el Aeropuerto de Santiago de Compostela del trato del personal de la compañía, colas interminables, mujer embarazada padeciendo físicamente, overbooking... todo el trabajo de miles de personas que viven y trabajan en Santiago... todo por a la m..... por una miserable compañía como Vieling. Increíble lo vivido hoy.

here is an example of a company that has shows no value for customers:

Reply from Vueling

13 hours ago
Hola Brian,

We understand your situation. Sometimes, due to operational reasons, weather, or reasons beyond our control, these situations occur. We regret that our team was not up to your expectations to provide you with the pertinent explanations.

Thank you for sending us your feedback,

Alma

I was happy to try a new (for me) a lowcost company on the route of Rome-Barcelona, I hoped to have better service than on more popular companies. But no! It is the worst experience. It was easy just to buy in advance; they changed the flight times soon and it was better to cancel the flights and book another company but I was afraid of this procedure. So, I arrived to Barcelona at 1 am instead of 11 pm and then they stole half of my day there - afternoon flight instead of 10 pm as I planned.
Measuring the backpacks - ok, widespread practice nowadays. But my main advice is not even that - DON'T buy anything on board! Especially any device!
I bought the earphones - the battery was almost dead, so I was not able to use them during the flight. When we landed and I was waiting for another people to leave the plane, I managed to charge them with my power bank enough to check them working. And they didn't work! One ear didn't work at all - I told about it to a steward immediately while leaving the plane. They told me to email vueling.retail. No answer from them since 10 days. Wow, I wasted a lot of my time and 35 euro for the earphones that haven't worked from the very beginning. Thanks a lot! :(

La peor compañía con la que he volado. Ayer me dejaron tirada en el aeropuerto de Barcelona. Con malas formas y muy mala fe por parte de la auxiliar de tierra. Me impidieron entrar al avión por qué según esa persona estaba cerrado el vuelo, cuando la información de pantallas decía que estaba retrasada tanto la salida como el embarque. Yo no pude acceder al vuelo y el avión estuvo 90 minutos en el finguer esperando para salir. Una vergüenza tener personal como el que me atendió a mí.

En el aeropuerto de Bilbao faltando 30 minutos para cerrar el embarque
El día 20/05/26 la señora del chec-in no nos ha dejado pasar
No tenía buen día o no habría dormido con el marido si es que lo tiene
Y hemos tenido que comprar otros billetes porque no tenía ganas de trabajar Bilbao /alicante 20/05/26
Hora del vuelo 11:30
Me estaba atendiendo a las 11

We booked with British airways return trip from Barcelona, we ended up with Vueling airline. We went to the airport 2 hours before the flight to return to LHR, waited in the queue for over an hours and more lots of people, check in staff are so slew, when we get to the check in they told us to late an hour before the flight.

They told us to see customer services, many people in the queue with same issue waited another 40 minutes to see them, , they told us we transfer you to another flight you have to pay €125 each and send us to Gatwick. Original flight was delayed so is the one we took to Gatwick Never book with BA or this airline, they are con merchants trick people to make extra money, bad reputation for BA. Never again

Very bad experience with Vueling at Barcelona airport on flight VY6612.
My carry-on bag fit perfectly in the official size checker, yet I was still forced to pay an extra €60 to board.

The staff member (code 567573) claimed it was because I had put on a hoodie before measuring the bag, which makes no sense and is not against any policy.
When I tried to record a video showing the bag fit correctly, I was told to pay immediately or miss the flight.
The exact same bag was accepted on my outbound flight with no issue. Extremely unfair and unprofessional experience.

¡Fatal! Es una pena que por una única persona la experiencia sea tan mala. Una supervisora, acre y en posición de poder, nos ha cobrado una maleta (60 euros) por sobresalir mínimamente. No me ha querido hacer recibo ni ha puesto por escrito su negativa, aunque se lo he pedido. Puedo adjuntar foto.

Travelled with a medical travel certificate. . checking in boarding gate, rude and obnoxious woman wasn't interested in looking at certificate. Explains in several languages reason for probable extra weight. Never had this issue before. Asked by I wasn't using a rucksack! Ended up having to pay to take onboard otherwise would have to go in-hold luggage. Avoid this airline.

Veniamo da Dakar con scalo a Barcellona e destinazione Venezia. Volo indecente, posti strettissimi . A Dakar non ci hanno dato la seconda carta d’imbarco dicendoci che dobbiamo rifare il check in a Barcellona. Sono le 03 del mattino. Tutti gli sportelli sono chiusi, le macchine x il check in automatico non funzionano ( compare prenotazione non trovata). Alle 04 dovrebbero aprire gli sportelli. C’è una coda di 100 persone…Per avere la seconda carta d’imbarco sono indicati sul video sportelli che non risultano essere quelli giusti. Alla fine, chiedendo più volte, ci dicono di rivolgerci agli sportelli dalla parte opposta di quelli indicati dal video…. Pazzesco, compagnia che non utilizzeremo mai più.

That this airline is allowed to exist is beyond me. They have worst customer service of the universe. Staff is super unfriendly, almost hostile. They are very reluctant to resolve the issues they caused, and just don't care what the European law requires them to do. This airline should seize to exist.

I take them once a month. It is quick to book and usually (not always) good rates. So I hardly ever have problems and they are on time. However their customer service is difficult to reach and you need to be patient to get them on the phone in case of a cancellation to book alternative.. But in the end we did. SO overall great company.