Goldcar Rental Anmeldelser 308

J'avais réservé un véhicule de location chez GOLDCAR pour le 9 Mars 2026à Roissy CDG.
J'ai présenté mon permis de conduire avec 3 volets roses qui a été refusé, l'agence n'acceptant que le permis de conduire au format carte de crédit.
Comme le véhicule ne m'a pas été livré, j'ai demandé à être remboursé. La responsable d'agence m'a dit qu'elle avait envoyé un mail au customer service de GOLDCAR afin que ma location puisse être remboursée. Malgré plusieurs mail adressé au customer service, celui-ci n'a jamais répondu favorablement à ma demande. Ne louez JAMAIS avec GOLDCAR.

Avoid if you value transparency and fair treatment.

Goldcar at Marseille Airport advertises Jeep vehicles, yet they don’t even stock them. We booked expecting a Jeep and were handed a Toyota C-HR instead. Advertising vehicles you do not actually provide is misleading.

The “customer satisfaction” culture here is uncomfortable. Staff hand you a feedback card where every rating except 10/10 is crossed out, complete with a smiley face next to the “correct” score. Customers are strongly pushed to leave a perfect review and to mention staff by name. It feels more like score management than genuine service.

We were charged extra for snow socks that were ripped and unusable. We needed them on three separate occasions and could not safely use them. This left us feeling unsafe driving in winter conditions and forced us to leave the car parked for an entire day. We emailed a complaint immediately during our stay and received no meaningful response for a week.

Payment at pickup was high pressure. We were told only the driver’s card could be used. When the payment was briefly declined, we were given 15 minutes to fix it or the reservation would be cancelled and we would have to rebook at the walk-in price on the spot. Alternatively, we could pay an additional 200€ to avoid leaving a deposit.

We were also told they intentionally provide brand-new vehicles “so customers are more careful.” The car had 10 km when we collected it. We were later charged 1,534.67€ for superficial scratches with no peeling paint or structural damage visible. When you hand out brand-new vehicles, even minor marks become billable at full repaint cost. A brand new car will get normal wear and tear as soon as it hits the road, it's unavoidable.

After the return, the deposit was released — only for Goldcar to then proceed with multiple separate charges to recover the repair amount they estimated. There was no prior warning, no single consolidated invoice, and no clear explanation before the withdrawals started. Because my account is held abroad, each transaction incurs bank fees. They charged the account six separate times, effectively draining it and leaving £0.04 remaining. This resulted in multiple unnecessary foreign transaction fees. And of course, the costs will have to be covered by me.

Overall, the experience felt driven by upselling, pressure tactics, and aggressive damage recovery rather than customer care.

Rent elsewhere.

El error nuestro ha sido contratar un coche con esta nefasta y estafadora empresa. Nos ha sucedido lo mismo que lo relatado anteriormente. Presión para contratar seguro a todo riesgo, amenazas de lo que nos puede costar no hacerlo....y al entregar el coche...daños microscopicos que aseguran que no estaban ...
Nunca me ha ocurrido nada parecido con las empresas de alquiler que he utilizado anteriormente..

Appalling service from key and go rental at Tenerife south airport. Premium brand car choices on booking but sub prime manufacturer vehicles offered on arrival. Choice of two cars offered one with 70k plus kilometres recorded or alternatively a 19k kilometre Dacia! I chose the lower mileage car hoping it would be better, what a mistake! Damage evident on just about every panel and when driven the gearbox was awful, whining, synchromesh issues, lurching on take up because the gearbox and engine mounts were so badly worn. The brakes were questionable from the outset, way too much pedal travel and low feedback resulting in a much slower and more cautious driving experience. No one around to query this with at the car collection point and so decided to “put up with it” for the week hire. Plenty of people to talk to on return of the car but not one who had any interest beyond a forensic examination of the body work and multiple “new” damage items recorded on returns notice, pretty remarkable really considering the car was driven to our holiday villa and parked then returned to the airport a week later! All I can say is that it is a good job that I photograph every aspect of every hire car that I ever use before I drive it and so have a record date and time stamped of the condition and mileage before I turn the ignition key. I have been a Goldcar client for many years and sadly watched them decline with each new rental that I take, sadly this one is a step too far and so the remaining holiday hires this year will be with an alternative provider.

Avoid at any cost

Ik was mijn dure Hermès schoenen in de huurauto vergeten. Wij hebben elke dag een week lang persoonlijk de maatschappij aangesproken en ze bleven ons voorliegen dat ze van niets wisten want een externe cleaning compagnie poetst de auto's. Geen enkele opvolging of service. Maar tot op de dag van vandaag sturen ze elke dag nog wel reclame mails. SCHANDALIG

I was a regular client of Gold Car (with full insurance taken) and everything was good until last time. They charged me 300 euro for a border crossing. They told me that I was in Morocco. I was not, I even sent a copy of a parking ticket in Spain but after a few mail exchanges, the clerk stopped replying and closed the file.

Coldcar rental krijgt van mij een nul. Auto huren alle gegevens doorgeven ook de leeftijd , wel laten betalen ook leeftijds toeslag. Op 19 dec. de auto komen ophalen in Sharjah , Nog weer eens alles invullen en ineens zegt de balie medewerker , u bent te oud u krijgt de auto niet mee. Vraag hoe lossen we dit op , ja dat is uw probleem. Einde verhaal.Na vijf weken geld teru , maar € 65. 21 minder aan gemaakte annulerings kosten . U heeft de fout gemaakt . Wij niet. en daarom een dikke nul , em op de site kun je nog steeds de auto huren met invulling van de leeftijd.

We had booked a car through through DiscoveryCars and when we arrived in the airport, we had a very unpleasant experience with the employers who basically tried convince us that the insurance we had already bought through DiscoveryCars didn’t cover.

Their attitude was threatening and belittling, saying that it was a big problem when people booked cars through other websites than their own.

We would have to buy their solution which was 3 times as expensive and two extra deposites of €100 and €139, was added without showing a contract. They wanted payment before we could see a contract. If we didn’t accept their “offer” we would have to leave a deposite of €2300 instead of €1100.
When we were standing at the desk, two other people had the same experience. 

We ended up leaving without a car, because of the horrendous experience and treatment.

I immediately after wrote to DiscoveryCars, who declined making any refund to the amount I had already paid. Also very disappointing!!
Over all a waste of time and money, and a terrible service. I cannot recommend GoldCar in any ways, and I would be very reluctant to recommend DiscoveryCars.

Que te pongan una multa es una cosa de la que uno se tiene que hacer responsable, que la empresa de alquiler quiera sacar tajada de cualquier manera, bien por gestionarte el pago 20% de comisión sobre el importe + IVA o 40€ solo por facilitar tus datos ( es su olbigación) a la autoridad competente, es algo DE JUZGADO DE GUARDIA. No hay problema señores de GOLDCARD... les pago los 40 € que por otro lado ya se han encargado de cobrarme, pero que les den con su empresa....Prefiero pagar más en otra que en una que trata de este modo...
Hasta nunca....

I was a regular happy customer with Goldcar and then I turn up in December 2025 to get my last car and told I needed to pay for damage on the previous hire or they would not let me have the car. I had received no notification and had a full refund on my deposit. I had no choice but to pay as it was late and i needed the car. They subsequntly sent me the evidence of a minor scratch and I sent my video showing it was there on pick up which they simply dismissed as inconclusive. As i had paid on my credit card with chip and pin the credit card company cannot assist. I have my own excess insurance policy which will pay for the damage but this isnt the point. They are immoral and defrauding customers and want you to buy their excessive insurance. So avoid avoid avoid or if you have to make sure you have a an excess policy and take lots and lots of video of the car before a d after the hire. They have now lost me as a customer which is completely illogical from a business point of view. for the sake of a few hundered euros.

Goldcar ar Malaga airport obviously does not inspect the rental vehicles after customers with insurance. Instead, they inspect the cars diligently after custumers who do not purchase their insurance and make them pay for all damage that has been 'saved up' from the customers with their insurance.
I am saying this because, when receiving the car, there were huge damages that were impossible to miss even with superficial inspection. Had to request them to be recorded. Some smaller damages were dismissed by the Goldcar employee as too small to be recorded. This time I did not purcase their insurance because I had the travel insurance that covers the car as well. After returning the car, the report that I received included the damages that I had already pointed out at the check-out and that were dismissed as too small. Luckily I had taken photos and could prove that I did not cause them. There were some more scratches found that I had not noticed at the check-out. This is my mistake and my insurance will have to pay for it.
If renting Goldcar at malaga airport without their insurance, use video of the whole car instead of photos to make sure you do not miss small scratches. Also, insist on recording scratches that are told to be too small to be recorded.

Goldcar is defrauding customers with their credit card data and make fraudlent charges months after the rentals. The fraud is probably ran by rouge employees, but their customer service is providing cover for it. We rented a car in June 2025 and received a fraudlent charge from them on my card in October

Absolute con artist, I'd give negative stars if it was possible! fraudulently took out insurance in my name. Asked me to sign something which they said was a deposit to make sure I returned it with petrol in and if I did it would be refunded. later that day I received an email saying I paid £340 for additional insurance. I didn't need insurance as I had taken it out through Discovery cars, the third party agent who I book through. There was no mention of insurance at any point the paperwork I was handed was all in Spanish and I had been asked to sign, otherwise I couldn't be given the keys. I emailed and called querying this and was told to sort it when I dropped the car off. When we dropped the car off with a full tank of petrol at the end of our holiday I discussed this with the person we handed the keys into and they said they couldn't do anything and we had to speak to customer services. Later that week I spoke to customer services and inform them that I wanted my money back as they had fraudulently taken out insurance in my name. 2 days later I was sent a picture of apparent damage to the car which looked like it been drawn on with a yellow crayon, picture attached. Because there was apparent damage to the car, I was informed that the insurance couldn't be refunded as I needed it to cover the damage we had!?!?! I sent them pictures of the car when I dropped it off showing the part where they claim to be damaged where there was no damage. I was told that the picture was too blurry and this wasn't good enough for proof. The picture is attached to this review and it clearly isn't blurry! When I asked for metadata of the picture they took to prove when and where it was taken I was just told minute after I dropped the car off and had been filed under that date and time?? That is not meta data! No proof was provided. I asked for their complaints handling procedure and again asked for the metadata of the picture, I was then told that the case had been closed and had been resolved and they hadit was taken when I dropped it off, one the audacity to ask me for a review!! So hears your review you bunch of crooks! I'm now having to take this up with my credit card company to get a refund. Absolute shambles of a company will never use them again and will be seeking legal advice to get my money back and I'll be suing for fraud, and all my wasted time I've had to put into it. You tried to rip off the wrong person!! I won't be letting this go without a fight and I will do my best to ruin your company!

Location d'un véhicule de base Clio hors de prix pour 1 jour.
Assurance complète prise auprès leur service,pour plus de sérénité.
Véhicule rendu a 16h conforme au contrat. Avec le plein de carburant.
Malgré le montant exorbitant de 224euros pour une journée ,ils
sont fichus de me facturer 12 euros de supplément carburant alors que
la station service est situé a 300m!! !
Politique de voleurs purement et simplement.
Plus jamais je louerai un véhicule chez eux ! !!
Minable

WARNING - Goldcar illegally deducted 145 Euros from us when we returned a car to Malaga airport on 24/08/25. Do not use them.

Après avoir rendu la voiture avec le plein, je m'attendais à avoir le remboursement des 80 euros correspondant à la valeur du soit disant plein... ça a été remboursé...sauf que la veille,vils m'ont retiré 115euros sur la cb... après appel, parce que soit disant,je suis allé au rocher de Gibraltar....une honte !...des escrocs purs !... à fuir !...

Bilmafia!!! Hvis ikke du lejer bilen direkte ved dem og betaler i dyre domme for deres forsikring så kan du være 100% sikker på du bliver opkrævet selvrisiko. Vi har altid lejet med forsikring men har det nu igennem vores bank. Vi har aldrig haft en skade hverken i dk eller når vi har lejet bil. Men de sidste 2 gange vi har lejet ved dem påstår de at vi har lavet ridser i bilen. Det har vi ikke men de er ikke lydhør og sender bare helt zoomed billeder af en ridse som kunne være på en hvilken som helst bil. Bare en advarsel lej aldrig ved dem!

Worst experience ever renting a car, do not use them! We will never use Goldcar ever again. Firstly when we collected the car we had to return to the office as there were additional marks on the car that were not recorded. This involved joining the long line of people doing exactly the same thing. So clearly it is common practice for cars not to be properly checked.

We returned the car at the end of our rental period. We received an email later that day confirming there was no damage to the car. Then 4 days later we received an email stating there was damage to the car. However there wasn’t, and they had already confirmed there wasn’t any additional damage. Goldcar never bothered to follow their own procedure as detailed in the contract. The contract says the agent will check the car with us, but no one bothered to come out of the office to look at the car with us. My husband is currently exchanging emails trying to sort out thismess. We hire cars abroad on a very regular basis and have never had this before. Needless to say we will not be using Goldcar ever again

ARNAQUEURS. Ai réservé ma location de voiture en avril 2025 pour le mois de septembre sur le site Doyouspain.com. 225€ de location de voiture + 85€ d’assurance afin de me protéger de la franchise de 2300€ en cas d’accident. En fait, Doyouspain est un intermédiaire de Goldcar. Début des vacances, lever à 4h du matin pour prendre le train, puis avion de Genève à Málaga. Arrivée sans problème, mais fatigué quand même. En arrivant au stand Goldcar, des dizaines de personnes en attente de leur véhicule. Plus d’une heure trente à attendre, ou alors……vous prenez un ticket payant de 49€ pour passer devant tout le monde. Enfin, c’est mon tour. Personnel pas du tout sympathique. Me donne le contrat, avec montant de 568€ en plus à payer….épuisé, je ne fait pas attention et paie. Quelques jours après, au calme, je parcours les différents montants de la facture. En plus de la location et assurance déjà payée à Doyouspain, il facture:
- taxe obligatoire 66.9€
- charges opération et logistique 22.31€
- retour voiture dans autre lieu 70.25€ (ça, je le savais…)
- assurance super relax 204.59€ ( je n’ai jamais demandé cette assurance et le personnel ne m’a pas informé de cela, sachant que j’avais déjà une assurance chez Doyouspain)
- contribution écologique 4.96€
- plein essence 122€ que je suis censé récupérer à retour de la voiture en refaisant le plein.
On se rend bien compte que tout devra être payé, sauf l’assurance que j’essaie de contester en appelant Goldcar. Leur réponse: l’assurance de Doyouspain n’a aucune valeur chez eux. Donc, vous avez une société qui soustraite avec une autre mais ne l’a reconnaît pas!!!! Hallucinant!!!! Donc, au total, si je récupère le plein d’essence et que je déduis le montant prévu pour un retour du véhicule ailleurs que celui où je l’ai pris en charge, il m’a été facturé un montant de 298€ en sus !!!!
Ne regardez pas les « bonnes évaluations » de 4 étoiles sur le site de Goldcar, c’est du fake.
À bon entendeur 😊