Decepcionada com o serviço de apoio ao cliente. Estou há mais de um mês a solicitar uma fatura e até ao momento, não obtive qualquer resposta nem o documento enviado. Já entrei em contacto vári... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Company doing well , I removed my wifi and using lyca Data as a personal assistant. No matter where are you, lyca with you to connect . Yes I would be better if internet will fast in night as well... Vis mer
Eu tinha problemas de receber SMS ou chamadas, eu liguei ao apoi cliente e agente quem falou com sotaque de Portugal não entendeu meu assunto, transferiu para o colega dele, e consegui explicar o as... Vis mer
Selskapet har svart
Lyca Mobile has been one of the worst mobile service experiences I have ever had. It is impossible to reach customer service, both by phone and online. I tried several times and got nowhere, wh... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Kontaktopplysninger
1050-127, Lisbon, Storbritannia
- lycamobile.pt
3,1
Middels
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
LycaMobile kept charging the wrong debit card
I updated the debit card information in the app, but LycaMobile kept charging the wrong old debit card to renew my data plan for 3 months in a row. Every month that this happened, I sent an email to their support department explaining the situation. Never got a response. In the end the solution (most likely) is to just cancel the plan completely and then start all over again. Not really customer friendly...
15. juli 2026
Svar fra Lyca Mobile PT
Dear Customer,
We are concerned to learn about your experience with the payment method update and plan renewal charges. We understand your concerns regarding the incorrect card being charged and the lack of response from support.
Please share your Lyca Mobile number and payment details via our private channel so we can investigate this further and assist you with a resolution.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Here's a more professional and…
Here's a more professional and impactful review:
I have had a very disappointing experience with Lyca Mobile.
I tried many times to attach my new bank card, but the app kept showing errors and would not save it. There also appears to be a bug where, if an auto-renewal package is active, it is impossible to purchase a new package.
I also faced multiple top-up issues. I paid €7 than €8 received a "processing" message, and the money was deducted from my bank account, but I never received the mobile data.
These problems are especially frustrating when traveling outside Portugal within the EU, as reliable mobile service is essential. Lyca Mobile needs to fix these issues and improve its payment and top-up system.
30. juni 2026
Svar fra Lyca Mobile PT
Dear Customer,
We are sorry to hear about the difficulties you experienced with adding your bank card, managing your package, and completing top-ups. We understand how important reliable access to your mobile services is, especially while travelling.
We would like the opportunity to review these concerns, including the payment and data activation issues. Please share your Lyca Mobile number and relevant details via our private channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile PT
Dear Customer,
Thank you for the awesome feedback and the wonderful rating!
We’re committed to making your mobile experience smooth every single day.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile PT
Dear customer,
We're truly happy to hear you received outstanding service. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile PT
Dear Minhaj,
We appreciate your feedback. We are always working to improve our network for everyone.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
gostei do vosso serviço voltei no meu…
Gostei muito dos vossos serviços. Estive no meu país durante seis meses, mas continuo a utilizar o mesmo número de telefone.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyca Mobile PT
Estimado(a) Cliente,
Ler avaliações como a sua alegra o nosso dia!
Saber que atingimos as suas expectativas inspira a nossa equipa a continuar a procurar a excelência.
Atenciosamente,
Equipa de Resolução de Avaliações da LycaMobile,
trustpilotreview@lycamobile.com
Awful
Awful. I brought bundle with 5.60 Euro. But when I went to pay, it takes 7 euro. Horrible.
15. juli 2026
Svar fra Lyca Mobile PT
Dear Mohammad Maruf,
We understand your concern regarding the bundle purchase charge. Please share a screenshot of the message along with your Lyca Mobile number via our private channel so we can investigate the transaction and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile PT
Dear Customer,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile PT
Dear Shani,
We are so happy to hear you had such a wonderful experience with us! We truly appreciate your kind words.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile PT
Dear Customer
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile PT
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team
Thank you for saving my time and…
Thank you for saving my time and helping me
12. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyca Mobile PT
Dear Angkur,
We're so happy we could assist you and make a positive difference. We appreciate your kind words!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile PT
Dear Customer,
We're truly happy to hear you find Lycamobile easy to use and consider it the best. Thank you for your wonderful feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile PT
Dear customer,
We're so happy to hear you like Lyca! We truly appreciate your positive feedback and kind words. Thank you for sharing your experience with us.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I try so many time by online to take…
I try so many time by online to take data bundle.. but lyca take money but didn't give internet
13. juli 2026
Svar fra Lyca Mobile PT
Dear Miton,
We’re sorry to hear that you were charged for a data bundle but did not receive the internet service.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the transaction and work towards a resolution as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile PT
Dear Vishal,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
network is very poor
network is very poor, do you have any timeline to resolve this, especially where I’m staying
3. juli 2026
Svar fra Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing poor network service.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to identify the issue and work towards a resolution as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The network internet fluctuate
The network internet fluctuate especially during Whatsapp call.
3. juli 2026
Svar fra Lyca Mobile PT
Dear Bello,
We're sorry to hear you're experiencing unstable internet connectivity. We understand how frustrating this can be, especially during WhatsApp calls.
Updated Response: We have refreshed the network settings and also emailed you with additional information.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Hi didn't get a good net connection…
Hi didn't get a good net connection they said 5g connectivity but most of the time connection not good when I use internet call. . But another companies network not have this kind of problems.
3. juli 2026
Svar fra Lyca Mobile PT
Dear Varun,
We're sorry to hear about your experience and understand how frustrating unreliable connectivity can be, especially during internet calls. We'd like to investigate the network performance in your area.
Updated Response: We have refreshed the network settings and also emailed you with additional information.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
The company retains customers' payment…
The company retains customers' payment details after one-off purchases and continues to debit the account monthly. I did not subscribe for monthly billing.
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyca Mobile PT
Dear Customer,
We're sorry to hear about your concerns regarding unexpected charges. We understand the importance of having clear billing arrangements and would like to review your account to understand what happened.
Updated Response: We have not yet received a response from you. If you are still experiencing any issues, please feel free to contact us via E-Mail.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.