You can buy this esim in 30 seconds. For registration and identification you need 30 minutes then. Including an non responsive webpage which you can't fill out on a mobile phone and the download o... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Sistema muito complexo para por a funcionar o ESIM. Depois de completar todos os passos, só tive dados móveis ao fim de 1 hora. Há muitos períodos de tempo em que a velocidade da internet é muito... Vis mer
Selskapet har svart
Carte à prix très abordable. A été installé rapidement par le conseiller (pascal) avec toutes les indications nécessaires. Je recommande.
Selskapet har svart
Seit über 10 Jahren bin ich Lycamobile Kundin und immer sehr zufrieden gewesen. Heute mit der App mein perfektes Bundle kaufen zu können ist einfach, unkompliziert einfach top..dafür habt ihr von mir... Vis mer
Selskapet har svart
2,7
Under middels
2k anmeldelser
Ber kundene om å skrive anmeldelser
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Do not use Lyca Mobile
Bought two SIM cards at a Kiosk outlet in Zurich for my children. Followed the ID test online per instructions (ID Now) and was notified that the tests completed. After two days, the SIMs were still inactive so I contacted customer service by email. The advice was to go to any Kiosk and get verification done in person - at that point we moved on from Zurich however the CS person said drop into a Kiosk to get it done and show the receipts for the SIMs. Went to two Kiosks and neither had the verification software. Waste of time.
At this point, I checked the Trustpilot reviews and I so wish I'd done that before buying the SIM cards. From then on, I was bounced around on CS emails and they then said the ID Now checks failed - "why?" I asked but they said I should contact ID Now. By this stage, our trip in Europe was coming to an end so I decided not to bother with more emails with CS team or reach out to ID Now.
Dreadful, bottom of the barrel, zero accountability service. I will not deal with Lyca Mobile in any country in the future.
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyca Mobile CH
Dear Theresak,
I'm sorry to hear about the difficulties you experienced activating your SIM cards and with the identity verification process. I understand how frustrating it was to receive conflicting guidance and still be unable to activate the SIMs.
I apologise for the inconvenience caused, and your feedback regarding both the activation process and customer service will be shared with the relevant team for review.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Problèmes de réseau surtout en Europe
Problèmes de réseau surtout en Europe, presque ça fonctionne pas.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyca Mobile CH
Cher Salah,
Je suis désolé d'apprendre que vous rencontrez des problèmes de réseau, notamment lorsque vous utilisez notre service en Europe. Je comprends combien cela doit être frustrant.
Veuillez me communiquer les détails de votre compte et les pays où vous avez rencontré ces problèmes afin que je puisse approfondir la question et vous aider.
Cordialement,
L'équipe de résolution des avis clients de Lyca Mobile
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile CH
Cher Mohamed,
Nous sommes navrés d'apprendre que vous rencontrez des difficultés pour recharger votre carte SIM. Nous comprenons l'importance de pouvoir utiliser vos services sans interruption.
Veuillez nous communiquer votre numéro Lyca Mobile ainsi que les détails de la recharge via notre canal d'assistance privé, afin que nous puissions examiner la situation et vous aider davantage.
Cordialement,
L'équipe de gestion des avis Lyca Mobile,
trustpilotreview@lycamobile.com
extraordinaire
La qualité de l'internet proposée est excellente et le signal est extraordinaire.
24. juli 2026
Svar fra Lyca Mobile CH
Cher client,
Merci pour votre excellent retour et votre superbe note !
Nous avons à cœur de rendre votre expérience mobile fluide au quotidien.
Cordialement,
L'équipe de gestion des avis LycaMobile,
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile CH
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Mit viel Geduld und ein halben Tag
Also das war so mühsam. Geld gebucht zeigt Nix an. Aber funktioniert im Moment mal.
Das anmelden🙃
23. juli 2026
Svar fra Lyca Mobile CH
Lieber Dirk,
vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie den Registrierungsprozess als frustrierend empfunden haben und die Gutschrift Ihrer Zahlung sich verzögert hat.
Wir freuen uns, dass der Service nun funktioniert, und bedanken uns für Ihre Geduld während der Problembehebung.
Wir werden Ihr Feedback zum Registrierungsprozess an das zuständige Team weiterleiten, um unsere Services stetig zu verbessern.
Mit freundlichen Grüßen, Ihr Lyca Mobile Bewertungsteam
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile CH
Cher client,
Merci pour votre commentaire positif ! Nous sommes ravis d’apprendre que vous trouvez nos services simples, efficaces et à un prix attractif.
Nous vous remercions de votre confiance et sommes heureux de savoir que votre expérience avec nous vous donne entière satisfaction.
Cordialement,
L’équipe de résolution des avis Lyca Mobile
trustpilotreview@lycamobile.com
My internet doesn’t work
20. juli 2026
Svar fra Lyca Mobile CH
Dear Mona,
We're sorry to hear that your internet is not working. We understand how inconvenient it can be when you are unable to access your data service.
We’d like to investigate this for you. Please share your location, device model, and any error message you are seeing so we can check the issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile CH
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Carte à prix très abordable
Carte à prix très abordable. A été installé rapidement par le conseiller (pascal) avec toutes les indications nécessaires.
Je recommande.
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyca Mobile CH
Cher client,
Merci beaucoup d'avoir partagé votre expérience avec nous !
Nous sommes ravis de vous offrir une connexion optimale et le service de qualité que vous méritez.
Cordialement,
L'équipe de résolution des avis Lyca Mobile
trustpilotreview@lycamobile.com
It strikes me as truly outrageous these…
It strikes me as truly outrageous these days that a plan set to renew automatically failed to do so; as a result, I lost the entire 30 CHF—intended for the plan's renewal—after using the internet for just a few hours.
21. juli 2026
Svar fra Lyca Mobile CH
Dear David,
We're sorry to hear about the issue with your plan renewal. We understand how frustrating it must be to expect your plan to renew automatically, only to find that it did not and your balance was used instead.
We’d like to investigate what happened with the renewal and your data usage. Please share your account details, the name of the plan, and the date the renewal was expected to take place so we can review this for you.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
so I had 47 francs of credit but when I…
so I had 47 francs of credit but when I wanted to buy an offer the system wouldn't let me, it said I had to call customer service because a problem had occurred, and basically after I had 47 francs of credit as I said I had to pay again with my bank card for the offer I wanted to buy... I would have called customer service but it was 12:00 at night and it was closed and since I needed the internet I had to pay again with the card, in short I think it's a little scam going on to make you pay twice
21. juli 2026
Svar fra Lyca Mobile CH
Dear Stefan,
We're sorry to hear about the issue you experienced when trying to use your existing credit to purchase an offer. We understand how frustrating it must have been to be unable to complete the purchase, especially when you urgently needed internet access and customer support was unavailable.
We’d like to investigate this for you and check what happened with your balance and the additional payment. Please share your account details, the offer you were trying to purchase, the date and time of the transaction, and any payment confirmations you have.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
worst experience with esim ever
You can buy this esim in 30 seconds. For registration and identification you need 30 minutes then. Including an non responsive webpage which you can't fill out on a mobile phone and the download of a thrid party identification app...
Last but not least there is only provided the QR code for scanning an not the detailed information for the manual registration. This is a dead end if you only have your mobile device with you and can't scan and activate the esim.
Never again.
Go to trip.com and learn there how to sell and activate esims.
By the way: thank you for your feedback request mail completely in spanish - there is so much wrong in the whole process you can't tell all of the points...
21. juli 2026
Svar fra Lyca Mobile CH
Dear Customer,
We're sorry to hear about your experience with the eSIM purchase and activation process.
We appreciate your comments regarding the registration process, mobile usability, activation options, and communication preferences. We’ll share your feedback with the relevant teams to help improve the overall eSIM experience.
We apologise for the inconvenience caused and appreciate you bringing these issues to our attention.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Ho acquistato online un numero Lyca…
Ho acquistato online un numero Lyca mobile più 30franchi di ricarica. La ricarica è sparita nel nulla e mai sono riuscito di recuperare. Funziona male.una pessima esperienza. Ho rinunciato.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyca Mobile CH
Gentile Paul,
Ci dispiace apprendere che ha riscontrato un problema con la sua ricarica di 30 franchi e che il saldo non fosse disponibile come previsto. Comprendiamo la frustrazione di effettuare un pagamento e non ricevere il servizio per cui si è pagato.
La preghiamo di comunicarci il suo numero di cellulare e i dettagli della ricarica in modo che possiamo esaminare il problema e fornirle ulteriore assistenza.
Cordiali saluti,
Team di risoluzione reclami Lyca Mobile,
trustpilotreview@lycamobile.com
The problem is a send email saying that…
The problem is a send email saying that is charging all the time wrong and until now any answer i just charge because i need
19. juli 2026
Svar fra Lyca Mobile CH
Dear Customer,
We're sorry to hear that you have been experiencing incorrect charges and that you have not received a response to your previous email. We understand how frustrating it is to continue being charged while waiting for assistance.
We will investigate this issue and provide you with an update via email as soon as possible. Thank you for your patience while we work towards a resolution.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Ich habe vier Sterne vergeben
Ich habe vier Sterne vergeben, weil die Pakete nur 28 Tage gültig sind. Die App könnte etwas übersichtlicher gestaltet sein.
19. juli 2026
Svar fra Lyca Mobile CH
Lieber Andrzej,
wir freuen uns, dass Sie mit unseren Paketen und unserem Service zufrieden sind. Wir schätzen Ihre Anmerkungen zur 28-tägigen Gültigkeitsdauer und zur App-Nutzung.
Ihr Feedback ist uns wichtig und wird an das zuständige Team weitergeleitet, damit wir unsere Services und die App noch benutzerfreundlicher gestalten können.
Mit freundlichen Grüßen, Ihr Lyca Mobile Bewertungsteam,
trustpilotreview@lycamobile.com
Prices shown while purchasing sim and…
Prices shown while purchasing sim and actual rates are not matching. Luca customer care does not even agree that they have different rates on website and in realtime to call internationally.
18. juli 2026
Svar fra Lyca Mobile CH
Dear Customer,
We're sorry to hear about the confusion regarding the SIM purchase pricing and international calling rates. We understand how frustrating it can be when the information shown does not match your expectations.
We appreciate your feedback and would like to review this further. Please share your mobile number and details of the rates you were charged so we can investigate and assist you accordingly.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile CH
Dear Customer,
We are incredibly happy to hear that you are enjoying our network and plans.
Thank you for taking the time to share your positive experience!
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Appalling service when it comes to…
Appalling service when it comes to top-ups and plan renewals. I’ve just paid 6.90fr – the money was taken from my account via Twint – and I still haven’t received the extra 2GB data on my phone. In other words, a misleading policy with the
17. juli 2026
Svar fra Lyca Mobile CH
Dear Gabriel,
We're sorry to hear that your top-up payment of 6.90 CHF was processed but the additional 2GB data has not been added to your account. We understand how frustrating it is to be charged and not receive the expected service.
Please share your mobile number and order details with us so we can investigate the payment and data allocation issue and assist you further.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Passage ce jour à Genève aéroport
Passage ce jour à Genève aéroport. Aimable et efficace, merci pour le service. Je recommande !
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyca Mobile CH
Cher/Chère Sukru,
Nous sommes ravis de vous compter parmi nous et vous remercions d'avoir pris le temps de nous faire part de vos gentils mots. Votre soutien nous est précieux et nous encourage à poursuivre notre mission !
Cordialement,
L'équipe de résolution des avis Lyca Mobile
trustpilotreview@lycamobile.com
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.