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Luxe Mattresses & Beds UK Anmeldelser 

163
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TrustScore 4.5 av 5

4,6

Madrassbutikk
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Bought this mattress after having purchased a Tempur mattress for over £1600. The Tempur was awful. Luxe have given me exactly what I wanted - a firm, memory foam mattress where you don't sink into t... Vis mer

Vurdert til 4 av 5 stjerner

Ahmer was very helpful in the delivery but the company did not inform me in advance of the delivery and it came as a surprise. the plastic bag I ordered was missing for the old mattress pickup as well... Vis mer

Vurdert til 5 av 5 stjerner

The mattress is excellent; it’s exactly what I ever wanted, firm but not too hard. I am very pleased with the order. I was really reluctant to purchase such a big item online without even trying it bu... Vis mer

Vurdert til 4 av 5 stjerner

Five stars to the actual delivery guys. Shame that they were sent to deliver the mattress nine days earlier than I had carefully scheduled for. Seven hours AFTER delivery, Luxe sent me an email te... Vis mer

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LuxeOrganic™ Hybrid - Latex Mattress

LuxeOrganic™ Hybrid - Latex Mattress

TrustScore 5 av 5

5

(1)

Informasjon om virksomheten

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Om Luxe Mattresses & Beds UK

Skrevet av virksomheten

About Luxe Mattresses

Welcome to Luxe Mattresses, where comfort meets craftsmanship. Since 2010, we have been manufacturing premium mattresses and luxury beds in London, combining innovation, quality, and style to deliver the perfect sleep solutions. Specializing in memory foam, hybrid mattresses, Organic Latex, and Divan & ottoman beds, our products are thoughtfully designed to cater to diverse sleep preferences and storage needs.

At Luxe Mattresses, we believe that a great night’s sleep is essential for a healthier and happier life. That’s why we use only the finest materials, ensuring that every mattress and bed we create is durable, supportive, and indulgently comfortable. Our memory foam mattresses contour to your body for personalized support, while our hybrid mattresses blend traditional and modern technologies for the best of both worlds. For added convenience and elegance, our ottoman beds and divan beds combine functionality with stunning designs, offering stylish storage solutions.

Customer satisfaction is at the heart of everything we do. Backed by long warranties and a commitment to superior craftsmanship, we strive to exceed expectations with every product. Whether you're upgrading your bedroom or seeking the ultimate sleep experience, Luxe Mattresses has you covered.

Discover the difference of luxurious, handcrafted sleep solutions today!

Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

163 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,6

Alle anmeldelser

(163)

108 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

Excellent Mattress

I had a very positive experience with Lux Mattresses, especially thanks to Roman, who was consistently helpful, and easy to communicate with. He always called me back when I couldn't reach him, and replied promptly to my WhatsApp messages and questions. I'm very happy with the mattress itself. I chose the extra firm option and it's fantastic. My backache has disappeared. The only disappointment was the delivery service. They first went to the wrong house, and when they came, they seemed annoyed as if it were my mistake (Roman gave them my correct address). They were supposed to take the old mattress first, but they left the new one in the hall and then removed the old one. I also don't agree with the extra fee just to bring the mattress inside. I live on the ground floor, so it wasn't difficult, but his attitude was unfriendly. The mattress itself is excellent, though I did notice a small stitching defect with a loose thread where some of the stitching appears to have come undone. That doesn't affect my overall satisfaction, but it's something they might want to improve. Overall, I'd highly recommend Lux Mattresses & Beds because of the excellent product and Roman's very good customer service. He made my buying experience easy, reassuring, and fast. I hope the company improves its delivery service to match the same standard.

25. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Luxe Mattresses & Beds UK

Hi Alessandra,

Thank you so much for your kind feedback. We really appreciate it.

We’re very sorry about the delivery experience. Unfortunately, we have to use third-party couriers in some areas, and we know their service doesn’t always meet our standards. We always ask our own team to help elderly or disabled customers, even if the service wasn’t selected, because kindness costs nothing.

Regarding the loose threads, they are not a defect. They are simply leftover threads from the stitching process on the mattress cover and do not affect the mattress in any way.

Thank you again for your understanding, and we hope you enjoy your new mattress!

Vurdert til 5 av 5 stjerner

I ordered majestic 9000

I ordered majestic 9000, I have been trying to find the hard mattress for years to be honest I tried from dreams, bensons but this one is really good quality and that’s the most hard mattress I ever found it uk.

9. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Luxe Mattresses & Beds UK

We’re so happy you’ve finally found the right mattress!

Unlike many brands, whose ranges are designed to suit only a limited group of sleepers, we’ve researched different sleeping preferences, body types, and cultural differences to create mattresses for a much wider range of people. Whatever firmness or comfort level you’re looking for, we’re confident you’ll find a suitable option on our website.

And if you’re unsure, our detailed Mattress Quiz is specifically designed to match you with the best mattress from our collection.

Thank you for your lovely feedback, we’re delighted you’re enjoying your new mattress!

Vurdert til 5 av 5 stjerner

Hard and light mattress

Hard and light mattress. No sinking. The customer service is second to none. Mr Roman is awesome and very helpful. Really happy with my purchase and highly recommend it to everyone looking for a mattress

14. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Clearly a scam

Clearly a scam, we bought from this site after seeing the reviews and what looked to be good quality mattresses..however, there was hardly any communication regarding delivery/processing of the order. We then received contact that it was going to be delivered on wednesday and we would receive a call on tuesday to tell us the delivery time.
We received no call for delivery timeslot and the mattress has not been delivered. My partner took a day off of work for this mattress so the lack of communication is ridiculous, we have tried contacting via phone, WhatsApp, email, contact form yet still nothing. If this is not resolved ASAP we will be going to trading standards regarding the company.

3. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Luxe Mattresses & Beds UK

Hi Piran,
my name is Garret, I am resolution manager at Luxe Mattresses,
First, I want to sincerely apologise for the delay with your delivery and the frustration it caused. That isn't the experience we want any customer to have, and I'm sorry we fell short on this occasion.

By way of explanation rather than excuse: we deliver to the TR postcode once a week. The first scheduled week fell during the Eid holiday period, when several of our drivers were away, so a number of routes, including yours, couldn't be covered. We rescheduled for the following week but weren't able to reach you by phone to confirm, so that slot couldn't go ahead. We then arranged delivery for this Wednesday and let you know, but we completely understand that by then you said it will be too late for you and you want the refund.

We offered a cashback as a gesture of goodwill, and when that wasn't what you needed, we've now issued a full 100% refund of the £479 you paid. You should see this back in your account within 3–5 working days, depending on your bank.

We normally pride ourselves on well-scheduled, on-time deliveries and on keeping customers informed by email and phone, our reviews reflect that, so I'm genuinely sorry this fell below our usual standard. Should you ever wish to give us another try, we'd be glad to welcome you back.
If you have any further questions about your refund, please email our payments team at payments@luxemattresses.co.uk and George will be happy to help. For anything else, you can reach us at resolution@luxemattresses.co.uk or message us on WhatsApp at 07404 978052.
Thank you again for your patience.

Vurdert til 5 av 5 stjerner

The delivery was smooth

The delivery was smooth, the team was extremely kind, helpful and knowledgeable on the product which helped a lot to understand how to manage it and if I need any helpful advise on the days ahead with the mattress. I had a great experience receiving this mattress.

23. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Arrived much earlier than expected but great delivery crew

Five stars to the actual delivery guys. Shame that they were sent to deliver the mattress nine days earlier than I had carefully scheduled for.

Seven hours AFTER delivery, Luxe sent me an email telling me to "carefully open the plastic packaging along the seam" or else a cleaning fee might apply to any eventual return. That sounds like a flawed system with clear beneficiaries.

16. mai 2026
Anmeldelse skrevet uten oppfordring

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