Scam company. Ordered on 5/31 still haven’t received on July 2. Tried to cancel order after reading reviews. On Sunday they tried to charge my account another 126 for something I never ordered. Even a... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
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Se hva andre synes
I ordered over two weeks ago got charged and received an email saying I would receive updates once my package was packed and shipped, but I never received any more communication. I sent them an email... Vis mer
Its a communist China fraudulent company. China produces garbage. The company are in business to scam Americans because they despise democracy and our freedom. Everything other complaints have listed... Vis mer
Selskapet har svart
One of the things I value most is responsive support. Every email and phone inquiry I've made has been answered quickly and thoroughly. That level of service builds confidence. It removes a lot of the... Vis mer
1,9
Under middels
60 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 78 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
It seems all their replies are AI…
It seems all their replies are AI responses. Not once have I seen anyone receive their products so this is obviously a scam on Meta and they should be ashamed of their selves, both of them.
Thank you everyone who left a review to help save the rest of us from losing money too. You are the real heroes here. 👏🏼👏🏼👏🏼
20. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lumvelle
A real person is writing this, and I want to be straightforward with you.
We hear the frustration across these reviews, and we're not going to pretend everything has been perfect — it hasn't. We've seen complaints about unanswered emails, unexpected charges, and shipping confusion, and those are real issues we're actively working to fix. No customer should feel ignored or misled, and the fact that some have is something we own.
What I can tell you honestly is that Lumvelle is a real product that real customers have received and used. If you or anyone reading this has had a genuine issue with an order — an unexpected charge, a missing shipment, or anything else — please reach out to us directly at hello@lumvelle.com. We're committed to resolving every open case.
We know trust has to be earned back through actions, not words. We're working on it.
Warm regards,
The Lumvelle Team
What a scam
What a scam. I ordered from this (fake) company, and they charged my credit card an extra amount that I did not agree to. I did the "contact us" and have not heard anything from them. I bet they won't even have the balls to contact me.
DO NOT BUY ANYTHING FROM THIS COMPANY!!!
Well so much for "reaching out to them" at "hello@lumvelle" because it said, "Page not found".
Sooo I'm going to report them to the FTC to try to get my money back!
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lumvelle
Hi there,
We're truly sorry to hear about this experience, and we understand why you're upset — an unexpected charge combined with no response from us is completely unacceptable, and we want to make this right.
We'd like to look into your order immediately. Could you please reach out to us directly at hello@lumvelle with your order number or the email/name used at checkout? We will investigate the extra charge right away and resolve it, including a refund if the charge was not authorized or clearly disclosed at checkout.
We also want to apologize that your previous message wasn't responded to in a timely manner — that falls short of the standard we hold ourselves to, and we're looking into what happened on our end so it doesn't happen again.
Please give us the chance to fix this for you. We take it seriously when a customer feels unheard.
Warm regards,
The Lumvelle Team
This website is a joke… I did t want…
This website is a joke… I did t want the additional 2 items - the way it’s worded is underhand and it deducts the money straight away. How long before I should expect the multiple products over and above those I actually ordered please.
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lumvelle
Hi there,
We're sorry to hear this, and we completely understand your frustration — if the upsell wording at checkout led you to add items you didn't intend to order, that's on us, and we'd like to help sort it out.
On shipping: orders typically ship within 2-3 business days, so any additional items included in your order should arrive alongside your original purchase around the same time.
If you did not want the extra items, please reach out to us directly at hello@lumvelle.com with your order number, and we'll look into a refund for the items you didn't intend to purchase. We also want to take a closer look at how that step in checkout is worded, since it should be clear and easy to decline.
Thank you for bringing this to our attention — we want every customer to feel confident about exactly what they're ordering.
Warm regards,
The Lumvelle Team
I want to cancel my order I ordered it…
I WANT TO CANCEL MY ORDER
I have the right to cancellation from the moment I placed the order, u should be getting back to me and cancelling my order and issuing a refund or I will have to report it to my bank. I will reporting this business as a scam
I ordered it a few hours ago and I have emailed like 20times times and no one has got back to me
I want it cancelled and my money returned ASAP
Worst company it has no cancellation option ,no contact info, not responding purposely because the person running this scam doesn’t want to, they won’t cancel so they can keep my money!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lumvelle
Hi there,
We're sorry for the frustration and delay — we want to help you cancel this order right away.
Since your order was placed only a few hours ago, there is a strong chance we can still cancel it before it ships. Please email us immediately at hello@lumvelle.com with your order number (or the name and email used at checkout) and write "URGENT CANCELLATION" in the subject line so our team can prioritize it.
We sincerely apologize that your previous emails were not answered promptly — that is not the standard we hold ourselves to, and we are looking into why those messages weren't picked up sooner.
We want to resolve this quickly and directly with you, so please reach out right away and we will do everything we can to cancel your order and process your refund as fast as possible.
Warm regards,
The Lumvelle Team
Seems to be a direct ripoff Company with no product.
First of all they put a second order onto my initial order at a cost of 50% over what the original item cost - and this was after the payment appeared to all be done. Then no show, not only of the item, but the courier still doesn't appear to have been handed it. It seems they may also be lying about where it's coming from. Also, their Paypal page struck me as very dodgy since it didn't do the usual of wanting my fingerprint but instead wanted access through my password (which I long ago forgot, thankfully). Looks like fraud on every level. AVOID!
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lumvelle
Hello,
Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand your concerns and want to address them directly.
Regarding the second item added to your order, we want to clarify that we never automatically add items, any additional product can only be included if selected during the checkout process. We are sorry if this was not clear at the time of purchase.
We are also sorry to hear about the delivery delay and that the courier has not yet picked up your package, this is not the experience we want for our customers.
We understand your concern about the PayPal checkout process. We want to reassure you that this is a standard PayPal authentication flow and not something specific or unusual to our website, but we appreciate you flagging it.
We would love the opportunity to resolve all of these concerns for you. Please send an email to hello@lumvelle.com with the subject line "TrustPilot Review" and your order details so our team can assist you right away.
Warm regards,
Lipovia Customer Support Team
Just got SCAMMED for £40 from this…
Just got SCAMMED for £40 from this website. Do not use. Card cancelled and my bank are not happy. Now have to dispute it. But they got my money!!!
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lumvelle
Hello,
We're very sorry you feel this way and would love to have more information on why you think you got scammed.
Please email us at hello@lumvelle.com with more information so we can further assist you and clarify any questions you may have.
First off did anyone that ordered ever…
First off did anyone that ordered ever get there products , im just curious. Yeah these guy ard though some tricky website gorillas, the problem is the checkout , you order then at the checkout option ot appears your skipping over the other Branded products there reccommending , and that's hie you get tricked of because on a normal checkout button with more things there shooting at you to buy it would say skip, checkout , no this one just has you thinking your skipping and they charged my bank fir 4 separate purchase and I only could afford one , so now 132.00 on there products and 75 dollars in overdraft fees so 200 they got me for , I xertaintely can't afford that. So question is is there a chance ill get my order at least , god only knows. But the web page is trickery and it all should have went on one order. If I got scammed so be it , but ill never regret saying you are the worms , if this is a scam and maybe you should consider getting yoyf own little and take it all in one dose, because this is what Para- sites do , but ill hold out hope that my order eill come and I'll get my order at least. I will find YOU, if not . Good Day , guess ill use my wires for phishing !
14. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lumvelle
Hello,
Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand your frustration regarding the checkout process and the resulting charges.
We sincerely apologize if the checkout flow was confusing and led to multiple charges you did not intend to make. We never want our customers to feel tricked into purchases, and we take this feedback very seriously.
We are also truly sorry to hear about the overdraft fees this situation caused you. We understand $132 in charges plus $75 in overdraft fees is a significant financial burden and we want to help resolve this for you.
Regarding your order, we want to reassure you that any orders placed are being processed and shipped, you should receive tracking information once your package is on its way.
Please reach out to us at hello@lumvelle.com with the subject line "TrustPilot Review" and your order details, and our team will review the charges and work toward the best resolution for you as quickly as possible.
Warm regards,
Lumvelle Customer Support Team
Zero star
Zero star.
Based in third world country somewhere. With keyboard wariors creating fake websites. Once this goes down, theyll create a new one.
Scum bags!
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lumvelle
Hello,
Thank you for your feedback, and we are sorry to hear you feel this way.
We want to assure you that Lumvelle is a legitimate company and we genuinely care about resolving any issues our customers experience.
We would love the opportunity to understand your specific concerns and make things right for you. Please reach out to us at hello@lumvelle.com with the subject line "TrustPilot Review" and your order details and our team will be happy to assist you personally.
Warm regards,
Lumvelle Customer Support Team
Scammers
Unfortunately, I didn't read the reviews until after I got scammed. They did the same thing to me -- I ordered 3 items and they added another 3 on the order, tripling the cost. Fortunately, I called my credit card company and cancelled the payments -- they made 4 separate payments!!! Will be more careful from now on and read reviews before I order!!!
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lumvelle
Hello,
Thank you for reaching out and explaining your concerns. We completely understand your frustration and appreciate the opportunity to clarify.
We’d like to reassure you that we do not automatically add items or upgrade shipping to any order. Any additional items (such as add-ons) or expedited shipping options can only be added if they are selected during checkout. It’s possible that these options may have been selected unintentionally while placing the order, which can happen, especially on mobile devices.
Please email us to hello@lumvelle.com so we can get this sorter for you.
This website is shocking
This website is shocking, I ended up paying $180 NZ dollars when I only wanted to buy one thing after I'd bought it it kept adding things when I thought I was going to the checkout. I've tried contacting them 3 times no reply. Now I'm out of pocket. Very distressing. SCAM DO NOT BUY FROM THIS COMPANY
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lumvelle
Hello,
Thank you for reaching out and explaining your concerns. We completely understand your frustration and appreciate the opportunity to clarify.
We’d like to reassure you that we do not automatically add items or upgrade shipping to any order. Any additional items (such as add-ons) or expedited shipping options can only be added if they are selected during checkout. It’s possible that these options may have been selected unintentionally while placing the order, which can happen, especially on mobile devices.
Please email us to hello@lumvelle.com so we can get this sorter for you.
Real REAL SMART to read the…
Real REAL SMART to read the reviews...Good writing to talk about it, was interested THEN I looked at the Reviews. ALL ONE STAR~!!! Thank you God for the smarts to looks at this products reviews~!!!~ Trying to seduce people into purchasing this is going to be some very bad karma for the people scamming this product to others. 10 to 1 it's some foreign SCAM. And it IS a SCAM~!!! Don't Buy!!!
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lumvelle
Hi there,
Thank you for taking the time to share your thoughts — we genuinely appreciate feedback, even when it's critical.
We do want to respectfully address a few things. Lumvelle is a real, legitimate brand with real customers who have experienced real results. Our formula is made with wild-harvested, natural herbal ingredients, produced in a GMP-certified facility, and backed by third-party lab testing for purity and quality. Every order is also protected by a 60-day money-back guarantee — something no scam operation would offer.
We understand that skepticism is healthy, especially online, and we never want anyone to feel pressured into a purchase. That's exactly why we stand behind our product with a full satisfaction guarantee — so customers can try it completely risk-free.
If you ever have a genuine concern about an order or experience, our customer support team is always available and happy to make things right. We'd hate for misinformation to prevent someone from finding a solution that could genuinely help them.
Read the reviews-- no one is happy about this company!
thanks to these reviews, I stopped short of ordering when I realized they don't accept Paypal. The reason people want to use Paypal is because there is a dispute process you can do online. My bank does not allow me to dispute a credit card charge online, so when I order online, I prefer Paypal. The fact that this company has no customer service and no email is suspicious as all get-out. I found the shopping cart added product automatically and I knew that I wasn't going to be able to get an accurate idea of what I'm charged, until I see the receipt. By then it's too late, there's no way to cancel and you'd have to go thru the trouble of dealing with your bank for a charge-back. NO THANKS!! So thanks to everyone who submitted reviews!!
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lumvelle
Hi there,
Thank you for taking the time to share your experience — we genuinely value this kind of feedback as it helps us improve.
We'd like to address your concerns directly:
On payment options: While we don't currently offer PayPal, we do accept all major credit cards as well as Apple Pay, and every order is protected by our 60-day money-back guarantee. We completely understand that some customers prefer PayPal for its dispute process, and we're always looking at ways to expand our payment options.
On customer service: We do have a customer support team available to assist with any order questions, changes, or concerns. We're sorry if that wasn't immediately clear on our site — you can reach us at hello@lumvelle.com and we aim to respond promptly.
On the shopping cart: We appreciate you flagging this. The total is always visible before you confirm payment, and nothing is charged until you complete checkout. That said, we take transparency seriously and will look into the cart experience you described.
On cancellations: Orders can be cancelled or addressed by contacting our support team directly — we'd never leave a customer without options.
We hope this clears things up. We'd love the chance to earn your trust if you ever decide to give us a try — and with our 60-day guarantee, there's truly no risk involved.
Warm regards,
The Lumvelle Team
Web site said $19.99
Web site said $19.99. Thank God my bank flagged it and didn't let the actual charge of $49 go through!
This really pisses me off. Where can I find this product that is from a reputable company??
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lumvelle
Hi there,
We completely understand your frustration, and we sincerely apologize for the confusion around pricing — that kind of experience is never acceptable and not something we take lightly.
We'd genuinely like to look into exactly what happened with your order. Pricing discrepancies can sometimes occur due to promotional pricing displayed on ads or third-party pages that differs from the checkout total, and we want to make sure our pricing is always clear and accurate before any customer completes a purchase.
Please reach out to us directly at hello@lumvelle with your order details and we will make this right for you immediately. If you were charged more than what was displayed at checkout, we will issue a full refund without question.
We value every customer and want to earn your trust back. Thank you for flagging this — it helps us fix issues that may be affecting others too.
Warm regards,
The Lumvelle Team
Lumvelle ,parasite cleans drops -:They…
Lumvelle ,parasite cleans drops -:They show being able to use PayPall as a payment but it does not come up when makeing a purchace , thats shady, bait & switch , along with the only way to contact the Co. customer service is by email ,no Phone #, and the catalog they show does not go to the products they show offered ,& google shows Web page not found, Shady- fraudulant deceptive buiesness pratice's, No
Pay Pall not purchaceing , not giveing out my debit/credit card info ,& have any issues on billing- or refund,or over charges, to retrieve reimbursment, problem, & why i use PayPall, great customer service against FRAUD,& billing issues,online. NOPE IT,not buying it, & a manditory extra charge/ blue button can not be removed for Tracking ,& shipping insurance ,add on $4.95 to a purchace , NoThanks ,the Buy2 Get 1 free , said Free Shipping, its not Free ,! OH recommendation just dont buy it ,
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lumvelle
Hi there,
Thank you for taking the time to share such detailed feedback, we're sorry your experience left you feeling this way, and we want to address each of your concerns honestly.
On PayPal: We sincerely apologize if PayPal appeared as a payment option during browsing but was unavailable at checkout. That disconnect is confusing and frustrating, and we are looking into it to ensure our checkout accurately reflects the payment methods available.
On customer service: We understand that not having a phone number can feel unsettling, especially for first-time customers. Our support team is reachable at hello@lumvelle.com and we aim to respond quickly. We hear the feedback that a phone option would add an extra layer of trust, and we take that seriously.
On the catalog and broken links: Thank you for flagging this — we'll investigate immediately to make sure all product pages are loading correctly.
On the tracking and shipping insurance add-on: We understand it's frustrating when an add-on feels mandatory. This charge is intended to protect customers' orders, but we hear your concern about transparency and will review how this is presented at checkout.
On the Buy 2 Get 1 Free / free shipping offer: We apologize if the shipping terms weren't clearly communicated alongside that promotion.
We genuinely want to earn the trust of every customer, and your feedback helps us do that. If you'd ever like to give us another chance, please reach out to us directly at hello@lumvelle.com, we'd love to make it right.
Warm regards,
The Lumvelle Team
I ordered one bottle and it charged me…
I ordered one bottle and it charged me for 2. I purposely use a card that has a very very low figure of less than 40.00 so this would not happen, and they still pulled shit on me. I have a lawyer to take care of this. Companies pretending it is accidental has got to stop. I'll take a robot instead to take the order Instead of being taken again. I guess we will all have to check all reviews and also check if there's a real phone number with this company to get your money back by speaking to a real person. It's too bad that every person that orders here will be lied to and scammed. Every sincere customer is getting ripped off. Each person loses atleast 20.00 and they are counting on doing this to every person to stay in business.
No ethical business behavior. Karma
Will get you eventually...and so will the lawyers. Discrase! They're intention is to steal from you before you even put in your credit number. Is this really a company I want to buy from...I don't think so. Haven't heard a good review about you all at all.
Shouldn't be a business to Be trusted at all. I'm not finished with you yet!
7. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lumvelle
Hello,
Thank you for reaching out and explaining your concerns. We completely understand your frustration and appreciate the opportunity to clarify.
We’d like to reassure you that we do not automatically add items or upgrade shipping to any order. Any additional items (such as add-ons) or expedited shipping options can only be added if they are selected during checkout. It’s possible that these options may have been selected unintentionally while placing the order, which can happen, especially on mobile devices.
Please email us to hello@lumvelle.com so we can get this sorter for you.
Horrible
I ordered one item, it charged for 3 items. No phone number to call, no way to cancel order, looks like fraud.
7. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lumvelle
Hello,
Thank you for reaching out and explaining your concerns. We completely understand your frustration and appreciate the opportunity to clarify.
We’d like to reassure you that we do not automatically add items or upgrade shipping to any order. Any additional items (such as add-ons) or expedited shipping options can only be added if they are selected during checkout. It’s possible that these options may have been selected unintentionally while placing the order, which can happen, especially on mobile devices.
Please email us to hello@lumvelle.com so we can get this sorter for you.
Cheap goods reseller
Cheap goods reseller, poor quality, poor customer services.
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lumvelle
Hi there,
We're sorry to hear you had a disappointing experience and we'd genuinely like to understand what went wrong.
Lumvelle products are made with wild-harvested, natural herbal ingredients, so we take feedback about product quality very seriously.
Could you please reach out to us at hello@lumvelle.com with your order details? We'd love the opportunity to look into your specific experience and make things right.
Warm regards,
The Lumvelle Team
Dette er Trustpilot
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