LumenVira Store Anmeldelser 

We ordered a tower fan at a cost of £99.99. We were sent a desktop fan instead. When we requested a refund we were told it had been bought on special offer so was not refundable. The fact that the wrong item was delivered appeared to be of no consequence and we have been ignored. Probably going to the small claims court
NEVER buy from them

I ordered the £99-99 LumenVira Coolnix Air Cooler and was expecting the tower fan portrayed in the photos which looked about a metre high when compared to the human beings alongside it. Instead, I received a tiny desktop fan that is absolutely unfit for purpose and certainly should not cost £99-99. I complained to the contact email and was asked to submit a photo of the product received. I then was told that I had received the product I had ordered, and I was refused a return authorisation. The product had come from China without a shipping form or printed invoice with a return address. I emailed three times and said they were using misrepresentative photos i.e, false advertising which is against the law. After I had read the terms and conditions, I saw several other return conditions that are also against the law. They make it impossible to return or obtain a reimbursement. After three emails, they stopped replying.

I then reported it to my credit card and they are conducting an investigation. After the fact, at the bottom of the many pages of Lumenvira's impossible return conditions, I found the company registered name. It is registered in Spain and has two registered names as company executives. Alongside these names, I saw the Spanish word that means ‘Unknown”. This company is definitely a scam. Avoid at all costs!
Now that I look back at the LumenVira website, I see Tech Specifications that show a product of the size I was sent. Converting millimetres to inches, it comes out as 13” x 6.65” x 6.75” which corresponds to the tiny fan I received and is nothing like the photos on the ad which grossly misrepresent the fan. I had not read the Tech Specs when I ordered it. By the way, Amazon is also selling this same fan for LumenVira with the same grossly misrepresentative photos.

I should have read the reviews before I ordered from this company!
I ordered a Coolnix Tower Fan but received a desktop fan- not remotely like the item I ordered.
I have requested a refund but given the experience of others - I am not optimistic!

Do not buy from this company what I ordered and what I received were totally different
Tried to arrange a return/refund but got nowhere emails said it’s what I ordered
Paid by PayPal tried the resolution centre but they favoured the Chinese company because it took longer than 30days won’t be using PayPal either in the future

Unfortunately, my experience with Lumenvira has been very disappointing.
I placed an order for one product. Another product — the Coolnix Mini Air Cooler (£69.90) — was added to my order without my consent. Luminvera's website was misleading.I only noticed this when I checked my order confirmation. I contacted Lumenvira almost imediately, before the order was dispatched to ask them to cancel this item.
Despite my cancellation request, the item was still dispatched and delivered.
I contacted Lumenvira several times to explain the situation. I made it very clear that I was willing to return the unwanted item, but I asked them to provide a prepaid return label or cover the return postage because I had requested cancellation before dispatch.
Unfortunately, instead of addressing the fact that I had requested cancellation before dispatch, I received repeated responses referring to their standard return policy. They eventually told me that this would be their final response and that they would not respond to any further messages unless I returned the product according to their instructions.
I have kept all of our correspondence, including my original cancellation request, and I am now pursuing the matter through my credit card provider.
I am sharing my experience because I believe customers should be aware of what happened before deciding to purchase from this company. My experience has been frustrating, and I feel the issue could have been resolved very easily if my cancellation request had simply been acted upon before dispatch.

Do not buy from these people
I purchased a door bell camera back in June and returned it by Royal Mail track and trace within a week
We are in August now and I am still waiting for a refund
They even told PayPal that I had not supplied proof of return even though it was signed for on the Royal Mail tracking
It has cost me £49.90 plus the £13.50 post to get nothing
Avoid purchasing from them

Ordered a wifi booster because of the 'moneyback guarantee'
It didn't work, so requested to return the item under the moneyback guarantee. I was asked to send footage of the item not working.
Refused and requested the return option as per their advert.
Reported them to PayPal and was offered a full refund, provided the item was returned ...... to Valencia.
The return address is quoted as London on the package.
Cost to return £13.10 - acceptable. However the tax chargeable to me was a further £15 making the return uneconomical to return.

AVOID, AVOID, AVOID.

Spend your money elsewhere or give it to charity before buying from this company.

Having ordered what looked like a cooling tower fan from LumenVira, which is how it’s shown on their website graphics, which are highly misleading, instead I received what can only be described as a very poor quality desktop fan, I gave it 1 star as this is the lowest possible, avoid this company altogether will be reporting them to trading standards

Beware this outfit! It is likely that what you receive bears little resemblance to what is described and illustrated on their website. And you will get no response when you complain! They are based in Spain.

The vaunted returns policy is not worth the paper it is written on. I bought two Coolmix fans. One worked, just, the other didn't. Together with the additional filters it was £155 badly spent

I bought two fans from this company- I spent £195 on what I thought were two floor standing towers.
They took over two weeks to be delivered by which time the weather was cooling down.
When they eventually arrived, they were tiny desk fans. Certainly not worth £100.00!!!
I promptly contacted them by email because there was no telephone number.
The response was an automated email which stated that there was no refund on a sale item.
This was subsequently sent to me again when I disagreed.
I need to get my money back because the heater is like a plastic toy that doesn’t expel cold air as promised. And it’s noisy!
Really poor.

I bought the Coolnix Air Cooler - Bladeless, Cordless, Whisper-Quiet , totally misleading photos on the website make it look a lot bigger than it actually is, I received a small wall mounted desk top fan 13 inches long, paid through PayPal so raised a complaint and the company said I could send it back for a refund, however sending it back to Spain was going to cost me £45 (£19 for the parcel and £26 duty) I emailed them and asked if I could return somewhere in the Uk but was provided no alternative address, escalated to PayPal who refused my claim because I didn’t provide the tracking information for sending it back in time, lesson learned always check Trust pilot before buying anything

I ordered a £100 fan,which was never delivered,I am not saying it was the company fault but probably the delivery company in U.K.
After a few emails,exchanged the case was closed without getting the item or money back.NOT TO BE TRUSTED,order elsewhere, this company should be shut down,I personally should have trusted my gut after reading so many negative reviews,don't make the same mistake I did,you could be gambling your money....

A smooth and professional experience from start to finish. I appreciated the quick delivery and the excellent customer support

Deeply unethical business. They sell items "in a sale" (still vastly overpriced) and then say the item cannot be refunded because it was bought in a sale. Also no refund if the thin plastic packaging is opened, so by looking at the item you are committed to buying it.

Poor description of items - no dimensions given on the fan we bought and AI generated pictures give unreliable impressions of the size. In one picture the fan was much bigger than a seated year old baby, in another it was about 25 cm on a car dashboard.
Items are cheap quality.

The item was bought by a close family member, under their name. Doubtless Lumenvira will say they don't recognise the transaction/review but be assured the transaction did happen and this review is our genuine experience.

Very poor business, do not recommend

Another unhappy customer here.

I would give this company zero stars .it's a disgrace.my son ordered a WiFi booster as he works from home, it took so long for delivery we got one from virgin media
He contacted this company asking to return the item the box hasn't been opened.they said he couldn't return it as the reason wasn't a valid one . unbelievable
It is the law you can return anything within 14 days.what a con of a company
Avoid them

I ordered a wi-fi signal booster over three months ago and I still haven't received it. After many emails I was told it had been delivered in February! Months before I actually placed my order, also to another part of the country. This company are a con. DO NOT BUY FROM THEM.

Avoid using this Company. Like a lot of other comments , they are in breach of imagery, and poor shoddy goods with respect to Coolnix Fan. They will not allow Returns, and make it clear they not issuing an address. I made a complaint via CAB.. who forward to Trading Standards. Let’s hope in the future, similar rogues like this get shut down.

The two air coolers I ordered finally arrived after 3 weeks and were badly damaged and totally unusable. I advised Lumenvira immediately and they asked me to send pictures which I did by return. They claimed that they couldn't be held responsible and are not responding to my emails since, after two weeks.

I ordered a coolnix Air cooler. information on the website is not representative of the item delivered.
The images on the website are misleading and suggest the product is much bigger. I have received a very expensive 13inch mini fan. Avoid this website! Unfortunately no chance of getting a refund!!!!