LumenVira Store Anmeldelser 

The Coolnix Air Cooler fan is a very poor impersonation of what was advertised. £99 for a cheap, very poor quality excuse for a fan with a returns pdf that cannot be opened. It is 'whisper-quiet' because it hardly does anything.
Do not get tricked as I did.

Ordered an air cooler for £99.99. Item is very small and flimsy - looks very cheap. Item was also delivered damaged. Contacted the company who advised that we did not qualify for a refund or return. I queried why and was pointed at their ‘returns terms & condition’. Cannot see anything on there that would apply in this situation. Still waiting for clarification. Very disappointed.

EDIT: The response from LuminVera is wholly incorrect, and to publish my personal details is a disgraceful and massive breach of data and privacy. Bullying tactics. The fan blades cannot be re-positioned because the hard plastic cross pieces are bent and cracked, as I have told them repeatedly with photographic evidence. They have chosen to ignore the bit about the bent cross pieces. Their response speaks volumes for the company and their customer service. Unfortunately, I now have to report LuminVera to the Information Commissioners' Office for a serious breach of data protection law.

ADDITIONAL EDIT: LuminVera tried to remove this review, citing "defamation". It has been rejected. An accusation of defamation is never going to succeed if the statement complained of is true: in this case, my review. Given they have published my details, if anyone would like further information and photographic evidence of the product under debate, please contact me and I shall oblige.

Do NOT buy anything from LumenVira! The customer service is appalling. I received a broken air cooler. The box, wrapped only in a single layer of crumpled plastic and yellowed tape, was crushed. The blades had come out of their slots, and the hard plastic cross pieces were bent and broken. Despite clear photographs showing both the broken cooler and the crushed box, I was told: "...there is no defect or damage with the product"! In the photos, the break in the plastic cross piece is clear to see. The blades and cross pieces do not look anything like the image on the box as they are clearly bent and broken. This company is a scandal. The customer service is a scandal. They just want customers to claim a refund on their credit cards for their faulty products, rather than take responsibility. Do not support them! Do NOT buy anything from LumenVira!

Ordered a camera doorbell, after 4 days of use even with solar charger connected power went down to 20% also I don't get notifications when someone approaches.
I emailed and explained the problem and said I want to return goods I get email back saying can you send video of problem, I asked how am I supposed to video my app showing problem when I've already clearly explained problem, no answer.
Following day I email asking for return instructions again I get send video, I explained I'm within my rights after 4 days to request refund, as they cannot sort it out I'll contact credit card company to get refund

Bought a fan, twice the price of the same product elsewhere. Misleading advert. No dimensions given and photos made it look much larger. Refused return even though their policy said you could. Had to resort to PayPal. DO NOT USE!

The advertisement was misleading, the item was extremely disappointing and the returns process is prohibitively expensive and convoluted.

Do not use this disgusting robbing company. Description incorrect . Delivery incorrect. Product is pathetic and poor quality. Then they refuse a return and ignore you. Absolute charletans.

I ordered two floor-standing cool fans from this company. What turned up was two wall-mounted desktop fans. I asked to return them for a refund and sent both a photograph of the two items delivered and a link to the webpage showing the product I had ordered. They replied that they had delivered the correct items and considered the matter resolved. When I objected to this and asked for them to instigate a return, they refused to do so and published a very rude reply on Trustpilot which included my full address and suggested incorrectly that I wanted to keep products without paying for them, when I had actually asked to return them. I can only suggest that people avoid this company.

I ordered the Coolnix air cooler and looking at all the photos it appeared to be approx 1 metre tall. It has just arrived. On the box it is Called a wall mounted desktop fan, and is about 30cm tall. Gross misrepresentation. I have emailed several times asking for details for a return and have been told that it is the product I ordered so they won't discuss any further. I am far from happy as you can imagine. I am now being told it doesn't fit criteria for a return. It says below the item when ordering. Returns available up to 30 days. If you go into small print apparently there's only a few reasons you can returned and feeling mislead by the photos and descriptions isn't one of them.

Please avoid this scam company. I brought a coolnix air cooler. Could not feel anything when turned on. Made with cheap plastic but cost me nearly £200! Have requested an email as it says return within 30 days. Refusing a refund so I emailed again asking why and am now just getting a generic no refund email. Asked for email for complaints got same refund refusal email

I have only given one star because there is nothing lower to choose. My Coolnix tower fan did not materialise. Instead a small wall mounted desktop fan has arrived
It will be interesting to see if a requested refund happens
SCAM

Very expensive for what it is. Arguably not what it says it is.
Received damaged but the “customer services” person stated that it was not, in spite of photos to the contrary! It looks like we will have to pursue this through trading standards.
NOT what I call customer service. If only we could give No stars. One is too many

This is a complete con of a company . Do not use . The two fans I ordered took weeks to arrive , they wouldn't let me cancel and now both fans don't work . They are extremely poor items and not worth the money at all . Trying to get a refund is beyond a joke . Horrendous . Pleas do not waste your money on this company

I bought the wi-fi extender. It does not work at all. Friends and i have tried everything to get it to work but it does not work at all. lumenvira who dont have a phone do not believe its broken. They want me to make videos showing it does not work but then want more and more videos showing all sorts of conections. I could never satisfy their demands.last time i wrote they were talking about a different product with blue tooth speakers. it may all be AI. You can not speak to anybody on the phone as there is no number that works. This is a completely disreputable company that have no intention of ever giving a refund dispite them saying 30 day money back guarantee which is a complete lie. I am reporting them to Trading Standards and hope that anybody reading this is not foolish enough to buy anything from this dreadfull organisation.

Was sent a faulty wifi extender which came faulty try to resolve this issue,was told to send video proof which i did but they said they couldnt help me any further,no refund and case closed. Do not purchase from them

Do NOT use this scam of a company.
We ordered a Camurex doorbell camera, we couldnt download the necessary APP as it stated 'insecure'
The company would not let us return the ringdoor bell even though it was in tge original packing.
We had to claim a refund off PayPal.
Scam scam scam

The Airmix Cooler fan, which had many positive reviews, in no way matched the description on the website.
When I requested to return it (within the 30 day period they said I had to change my mind) they said the points I raised about poor airflow and cooling relate to my “personal expectations” rather than their being any manufacturing defect. Also that there is no evidence a defective item was supplied but a video / photos cannot evidence this, only feeling the fan when in use. £99 spent on something ineffective.
There is no ability to leave a review on their website.
To put it simply, in my opinion, do not order from this company. You may be lucky like some people seem to have been with their products. But you may be unlucky like me and lose a considerable sum of money.

Im still waiting for a refund after several weeks. The item I purchased was not what I received, it seems thus company is a scam and I paid £59.90 for a £5.00 product and then had to pay £10.00 to post back.Im out of pocket, no product and no refund. This is a scam website DO NOT Purchase
Addional response to reply below 2/7/27 The tracking number was provided in an email with all return details as required LA593807895GB and is confirmed as being in China Shanghi

Would give no stars if that was possible. I feel like I have been scammed: I ordered a well-reviewed product, that was (very specifically) a rechargable epilator costing £60. What I was sent was a rather flimsy, battery operated mini-shaver, different type of product, different make and appearance,that seemed to me to be knock-off of a product made by Veet, and available elsewhere online for £8-16. When I contacted the company to say I had been sent the wrong product, and sent them a photograph (at their request) I was told I had been sent the correct product. When I pointed out (again) that it was a different type of product as well as a different make, I was stonewalled with reptitions that no, it was the correct product, and then told my case was closed. It felt like I was talking to a chatbot rather than a person; certainly, they were sending me stock replies as I got the same one twice. So, my experience was of a company advertising a good quality product on its site and then sending out a cheap item that was not even the same type of product. Update: since posting this review I have received an email from the company suggesting they might take legal action against me for reviewing my experience with them.

Royal Mail delivered parcel to wrong address Lumnvira would not accept this and were very cold in their response
I would not touch this company with a bargepole