Julie was our mortgage adviser. She was lovely and helped us throughout the entire process. She answered our questions and was polite even when we bothered her with numerous questions. Very thorough a... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Luma and those that work for them are second to none as far as customer service goes! Matt and Bipen, especially Matt Gibson at the very start of my mortgage seeking journey, and Bipen at the end, wo... Vis mer
Selskapet har svart
Great company.Usedxthem for a retirement interest only mortgage They could not have been more helpful.Talked me through the products on offer and listened to what I wanted and advised.Quite honestly t... Vis mer
Rachel has been a pleasure to work with. Constantly being there and patiently answering all questions for me. This was my first home buying experience in UK and Rachel’s support throughout gave me con... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Based on the South Coast, we provide face-to-face financial advice designed around one thing, you. Your money. Your goals. Real people helping you get where you want to be. We take the time to truly understand your life - your goals, your concerns, and your hopes for the future. From there, we build a tailored plan that fits around you, not the other way round. Whether you’re: just starting out, growing and protecting your wealth, or planning for life’s next chapter, we’re here to help you move forward with clarity and confidence. Because with the right plan, a brighter future is possible.
Kontaktopplysninger
16-18 Barnes Wallis Road, PO15 5TT, Fareham, Storbritannia
- 01489 346450
- hello@luma-financial.co.uk
- luma-financial.co.uk
4,9
Enestående
580 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
They kept in touch and helped when the…
They kept in touch and helped when the financial provider was slow
27. november 2025
Svar fra Luma Financial Planning
Hi Mary, Thank you for the kind review - we're pleased we were able to help you as best as we could.
Very helpful and constructive for…
Very helpful and constructive for guiding the way ahead. Thank you.
4. desember 2025
Svar fra Luma Financial Planning
Thank you for the kind review - we're pleased you had a great experience working with us.
Never been turned down for a loan in my…
Never been turned down for a loan in my life and was shocked especially when I’ve never missed a payment ever
27. november 2025
Svar fra Luma Financial Planning
Hi Thomas,
We aren't a lender, and therefore unfortunately have no control over lending decisions.
We're sorry we weren't able to help you on this occasion. We do our best to check the whole market to find the right lender for our clients but that's not always possible.
Please do get in touch with your adviser to discuss your situation further.
All our best,
The Luma team
My advisor makes a big difference
My advisor, Michael Triggs, is really attentive and helpful. And this is what it works best for me, a personal touch. And I'm sure is not only me that feels this way.
17. november 2025
Svar fra Luma Financial Planning
Thank you for the review, Anna. The office loved it :)
As always I received excellent advice…
As always I received excellent advice from Jake, focused on my long-term objectives and taking into consideration the current economic climate. Thank you!
22. oktober 2025
Svar fra Luma Financial Planning
Thank you for the kind words, Adam. We're pleased you had a great experience working with Jake.
Good communicators and excellent to…
Good communicators and excellent to work with.
Together we came out with a deal best for us.
11. november 2025
Svar fra Luma Financial Planning
Working with our clients to give them the best deal is always the number one priority. :)
Highly recommended
Great work from Matt and Molly, we wouldnt hesitate to use Luma again!
27. oktober 2025
Svar fra Luma Financial Planning
Thank you for the kind words Stephen. We're happy you had a great experience with the team.
Moved house and remortgaged
We used Luma for our recent house move and Matt was excellent throughout the process. Informative and gave us all of our available options clearly and always promptly answered any queries that we had. Would definitely recommend using Luma for financial advice.
24. oktober 2025
Svar fra Luma Financial Planning
Thank you for the review and the kind words Luke. We're so pleased you had a great experience working with Matt, and appreciate the recommendation!
Svar fra Luma Financial Planning
We are so pleased you had a fantastic experience with us.
very professional Steve was amazing…
very professional Steve was amazing took me through all the process and this supported me to ensure we have got the best deal
29. oktober 2025
Svar fra Luma Financial Planning
We're so glad we were able to help support you - Steve is the best!
Always a good friendly service
Always a good friendly service, we are very happy customers.
27. oktober 2025
Svar fra Luma Financial Planning
Thanks so much for your kind words, Ray. We’re so glad you’ve had a consistently positive experience with us!
Excellent financial advice
All round excellent financial advice always given and our financial consultant Steve Blinman is a really nice person , friendly and always gives good advice where needed .
24. oktober 2025
Svar fra Luma Financial Planning
Thanks so much for your lovely feedback. We’re delighted to hear Steve’s advice and support have made such a positive difference - he’ll really appreciate your kind words.
Svar fra Luma Financial Planning
Thanks so much for your kind words! We’re really glad you found the team helpful and knowledgeable - that’s exactly what we’re here for.
Excellent customer service.
I feel so lucky to have come across this great company & Matt Gibson in particular.
The customer service was friendly, approachable & the communication prompt & informative without too many hurdles in the process of remortgaging my property.
It's very gratifying,in this day & age,to come across such honest & caring customer service.Thank you so much.
Georges Crematy.
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you for the kind words, Georges. We're so glad you had a great experience with us and helped you through your remortgage. We appreciate you!
Kind regards.
Sound and personal advice backed up by…
Sound and personal advice backed up by St James Place
16. oktober 2025
Svar fra Luma Financial Planning
Thank you for the kind words, Carole! We're pleased you had a great experience with us.
Rachel and Jordan went above and beyond…
Rachel and Jordan went above and beyond for us, Rachel’s knowledge put us at ease and she spent a lot of time talking us through all the options for various things making sure we had the full insight so we could make the best decisions for us. I can’t recommend there services enough, Jordan chased our solicitors and helped us stay informed throughout the long process. Worth every penny!
19. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Luma Financial Planning
Thank you for your lovely feedback. We know how difficult it can be keeping up with the complex nature of the process, so we’re pleased to have made things easier for you, and give you all the right insights you needed.
Best regards.
Svar fra Luma Financial Planning
Thanks a lot! We aim to make things as easy as possible, so we’re glad it felt trouble-free.
I felt the advice was honest and…
I felt the advice was honest and straight forward.
26. september 2025
Svar fra Luma Financial Planning
Really appreciate your kind words! Keeping advice honest and simple is always our goal.
He explained my investment growing…
He explained my investment growing trend and expected next year growth details
25. september 2025
Svar fra Luma Financial Planning
Thanks so much for your review. We’re glad we could make your investment growth and next year’s outlook clear!
Despite the pressure we put on them
Despite the pressure we put on them, (moving is a bit stressfull!) nothing was too much trouble
11. september 2025
Svar fra Luma Financial Planning
Thank you for your lovely feedback. We know how stressful moving can be, so we’re pleased to have made things a bit easier for you. Wishing you all the best in your new home!
Best regards,
Ben
Dette er Trustpilot
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