Luma Financial Planning Anmeldelser 

580
•
TrustScore 5 av 5

4,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Julie was our mortgage adviser. She was lovely and helped us throughout the entire process. She answered our questions and was polite even when we bothered her with numerous questions. Very thorough a... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Luma and those that work for them are second to none as far as customer service goes! Matt and Bipen, especially Matt Gibson at the very start of my mortgage seeking journey, and Bipen at the end, wo... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Great company.Usedxthem for a retirement interest only mortgage They could not have been more helpful.Talked me through the products on offer and listened to what I wanted and advised.Quite honestly t... Vis mer

Vurdert til 5 av 5 stjerner

Rachel has been a pleasure to work with. Constantly being there and patiently answering all questions for me. This was my first home buying experience in UK and Rachel’s support throughout gave me con... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Økonomirådgiver
  2. også i
  3. Finanskonsulent
  4. Lånemegler

Skrevet av virksomheten

Based on the South Coast, we provide face-to-face financial advice designed around one thing, you. Your money. Your goals. Real people helping you get where you want to be. We take the time to truly understand your life - your goals, your concerns, and your hopes for the future. From there, we build a tailored plan that fits around you, not the other way round. Whether you’re: just starting out, growing and protecting your wealth, or planning for life’s next chapter, we’re here to help you move forward with clarity and confidence. Because with the right plan, a brighter future is possible.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

580 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(580)

89 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Fantastic!

I worked with Matt Gibson and his team for a mortgage and the process couldn’t have gone better. As a first time buyer and in a country that’s new to me Matt helped ease my mind, answer all my questions and was empathetic to my curiosities and concerns, while remaining professional. He was able to walk me through the process and secure a mortgage at a great rate. I’m very grateful and could not recommend more.

28. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Luma Financial Planning

It’s great to hear Matt helped get your mortgage sorted, he's one of the best! We really appreciate your recommendation and thank you for taking the time to share this review.

Vurdert til 5 av 5 stjerner

Excellent service

Excellent service and understanding of all that we were told.

18. februar 2026
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Svar fra Luma Financial Planning

We are so pleased you had a fantastic experience with us, Mrs Fouracre.

Vurdert til 5 av 5 stjerner

Is always a pleasure to talk to Mr Adam James.

Booked a phone call with Mr Adam James, as usual he explained everything needed we had a good chat about my retirement and what was needed. I got all the information I needed. I asked few questions which he did happily explain and went through all the my questions. I found Mr Adam James very knowledgeable and helpful and was ready to answer any questions.

23. februar 2026
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Svar fra Luma Financial Planning

Thank you for the kind review! We're glad you had a great experience talking to Adam.

Vurdert til 1 av 5 stjerner

BEWARE OF ILLEGAL SALES TACTICS

Celeste missold me financial products with false promises and information. Wolf in sheep’s clothing. Upon wishing to close these products, she put up every road block possible in order to prolong them and accumulate further commission from the weak schemes she had enrolled me in.

Directors have no interest in taking responsibility and instead divert blame onto the company whose products they sell (SJP)

I am in the process of reporting to the financial ombudsman and will be taking legal action to recover damages suffered by their mis-selling and purposeful extended delay of encashing my investments, unless substantial accountability and resolution is offered.

At the time of writing, I still have a 6 figure sum of money locked in one of their investments whereby continuing incorrect information is being fed to me as to why I am yet to receive the funds. This has been ongoing since 2025

18. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Luma Financial Planning

Hi Craig,

We’re sorry that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few points.

We refute the suggestion that any products were mis-sold. As an FCA-regulated firm, we take such allegations extremely seriously.

We would also like to clarify that no unnecessary obstacles were placed in the way of your withdrawal request. As an FCA-regulated company, we must follow strict procedures designed to protect clients and comply with anti-money laundering and data protection regulations.

- Part of the delay in funds being received was caused by the initial method of payment being rejected by your bank - frustrating of course, but unfortunately outside of our control.
- We also cannot release funds based solely on an email request. A short verification call is required to complete data protection checks and confirm the request isn’t fraudulent. Several attempts to complete this verification were declined, which delayed the process.
- We require a bank statement for the destination account before releasing funds. This is a standard safeguard to ensure funds are sent safely to the correct account. This documentation was not initially provided, which also contributed to the delay.

We remain committed to resolving matters properly through the formal complaints process, and we are pleased you have received your funds.

Kind regards,

The team at Luma

Vurdert til 5 av 5 stjerner

Andrew Oliver always presents himself…

Andrew Oliver always presents himself in a knowledgeable, professional manner. He explains what the Markets are doing , giving sound advice.

16. februar 2026
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Svar fra Luma Financial Planning

Thank you for the kind words, Andrea. We're glad you are feeling confident working with Andrew, he is one of the best around!

Vurdert til 5 av 5 stjerner

Pension Review

Very pleased with the service I receive from Adam James. I am pleased with how my pension is performing and Adam keeps me informed of this and any other queries I might have.

2. februar 2026
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Svar fra Luma Financial Planning

Thanks so much for your lovely feedback, Julia. We’re delighted to hear Adam’s advice and support have made such a positive difference - he’ll really appreciate your kind words.

Vurdert til 5 av 5 stjerner

More than financial advice

Useful and informative advice from Celeste who is a delight to speak with, knows me well and gives me the feeling she genuinely enjoys giving me support with my financial goals and lifestyle.
I appreciate the ability to be able to contact her between reviews if necessary and she is also able to recommend other information and advise I have needed.
She has been a valued friend in difficult times.

26. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Luma Financial Planning

Thank you for the great review! Celeste is one of our best, and we're pleased you had a great experience with her and the wider team.

Vurdert til 5 av 5 stjerner

Excellent service

Very helpful,got us the required service fast and efficiently.

2. februar 2026
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Svar fra Luma Financial Planning

Thanks so much for your kind words, Adrian. We’re so glad you have had a positive experience with the team!

Vurdert til 5 av 5 stjerner

New Mortgage

After my two year deal with my previous mortgage was drawing to a close, Tracy was in contact with me to discuss my new mortgage. As I was moving house and had different needs, Tracy was incredibly swift in finding the perfect mortgage and even chasing me to make sure I'd supplied correct information and got all the paperwork signed and back to her.
Very swift with her replies to both phone and email, and when she was away, Jordan kept me informed of any updates.
It was pleasure working with them and I have no hesitation in recommending these ladies and look forward to working with them again.
A very easy 5 star rating from me

26. januar 2026
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Svar fra Luma Financial Planning

Thank you for the great review, Darren. Tracy and Jordan are two of our best, and we're pleased you had a great experience with the team. We look forward to working with you again too!

Vurdert til 4 av 5 stjerner

Very good review

Very good review and advice. It may be 5 stars next eeek ad I am awaiting some information about IHT liabilities.

16. januar 2026
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Svar fra Luma Financial Planning

Thank you for the positive review, fingers crossed for those 5 stars!

Vurdert til 5 av 5 stjerner

Steve Blinman is so personable and time…

Steve Blinman is so personable and time is not of the essence. He has invested my money so well and given me advice on other matters. Cannot recommend him highly enough.

12. januar 2026
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Svar fra Luma Financial Planning

Thank you for the review and the kind words Janice. We're so pleased you had a great experience working with Steve, and we appreciate the recommendation!

Vurdert til 5 av 5 stjerner

Steve was very helpful & made…

Steve was very helpful & made everything easy to understand & answered every question

5. januar 2026
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Svar fra Luma Financial Planning

Thank you for the kind words! We're pleased you had a great experience working with Steve.

Vurdert til 5 av 5 stjerner

Great experience from start to finish…

Great experience from start to finish very professional ,prompt ,great communication, greatwork.Thanks Steve for all your hard work

24. desember 2025
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Svar fra Luma Financial Planning

We’re delighted to hear that you’ve found the advice and support so valuable. We look forward to continuing to support you on your financial journey.

Vurdert til 5 av 5 stjerner

Amazing service

Amazing service. No delays.

8. desember 2025
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Svar fra Luma Financial Planning

Thanks a lot! We aim to make things go as smoothly as possible, so we’re glad you had a great experience with us.

Vurdert til 5 av 5 stjerner

Equity Release

The service, knowledge and advice we received was exceptional, the people we dealt with explained everything in great detail so we understood everything each step of the process.

9. desember 2025
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Svar fra Luma Financial Planning

Thanks so much for your kind words, Lesley. We’re so glad you have had a consistently and positive experience with the team!

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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